1st class service great price and doors were delivered straight from Deanta. Very simple process and Abbie kept us updated with a quote and delivery details can't fault .
L'entreprise a répondu
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Lisez les avis des autres
Great company easy to order . Good quality. When needed some advice on size of lick the person on the phone was super helpful and followed up the conversation with an email detailing everything I nee... Voir plus
L'entreprise a répondu
I can't tell you anything about the door I purchased as i still haven't received it. I have received a couple of emails from customer service sayung they are dealing with the courier for delivery an... Voir plus
L'entreprise a répondu
Quick delivery , would have been 5stars except doors were delivered stacked vertically on a pallet so they could not be wheeled into the garage . So we had to struggle unloading them in 30 degree te... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de portes
- Fournisseur de portes
- Entrepôt de portes
- Fournisseur de portes de garage
- Porte intérieure
À propos de DOOR SUPERSTORE
Écrit par l'entreprise
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I placed my order by phone and found…
I placed my order by phone and found the staff to be professional, incredibly helpful, and genuinely friendly. The doors were delivered on time as promised.
29 janvier 2026
Réponse de DOOR SUPERSTORE
Good afternoon,
Thank you for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Where s my door
Where s my door? 2-5 business days is now 10 days and no one gives a shite
2 février 2026
Réponse de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am sorry that your doors have been delayed. I can see my colleague has sent you an update via email with regards to the delivery date. We were not made aware of any delays else we would have advised you so for this I sincerely apologise, and will raise this with the supplier.
Please don't hesitate to contact us further if needed.
Kind Regards
Samantha
Happy with purchase.
The door isn't quite as robust as I had hoped but it's light weight made it easy to handle. Definitely cannot be trimmed. It hangs well and the paint can go straight on. Overall I'm satisfied with the purchase and would recommend.
29 janvier 2026
Réponse de DOOR SUPERSTORE
Good afternoon,
Thank you for your review and the recommendation. I am glad to hear that you are satisfied with your purchase, and if you do need any further assistance regarding the trimming, please let us know.
Kind regards,
Phil.
Very expensive…and unhelpful with any issues.
I didn’t realise how comparatively expensive this company was until I spoke to ‘Star’ (the so called customer service supervisor). The utter lack of interest, flexibility or assistance, combined with a repetitive ‘that’s just the policy’ attitude made me wonder where (or indeed, If) any customer service training had ever taken place. Whilst I understood a return was not possible as I was well over the returns window, I was placing another larger order at the same time. Yet no goodwill gesture - even a token effort - could be offered despite the huge amounts of business I have given them over the years. And the attitude was unhelpful, unfriendly - generally abysmal.
Ironically, this all ended up doing me a favour. I would have just repeat-ordered another door with them had I not had this treatment. However, because of this, I looked elsewhere online - and saved over £40 on EACH door!
Obviously, Door Superstore have not only lost this order, but any future orders from me, not just because of their attitude but also because of the huge amount I can save by going elsewhere.
26 janvier 2026
Avis spontané
Réponse de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am sorry that you feel you have had a bad experience with us, however as our returns policy is 14 days from the day you receive your order and you were attempting to return your item 4 months after it was delivered, we were unable to accept this back. The team supervisor Star explained our returns policy and advised that if there is anything we could do for you we would, however on this occasion being so far outside of the timeline this was not possible.
Apologies that you feel we have not helped you in anyway however I assure you we have done everything that we could.
Kind Regards
Samantha
Good communications and the various…
Good communications and the various items which I ordered arrived within a relatively short time frame.
25 janvier 2026
Réponse de DOOR SUPERSTORE
Hi Peter,
Thank you for taking the time to review us. We're glad this reached you in a short amount of time, and if you need anything in the future please let us know.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Abbas,
Thank you for taking the time to leave us 5 stars! We're very grateful - and hope to see you again in the future.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Amy,
Many thanks for leaving us 5 stars! We're glad to have got this to you at a competitive price.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi PMF,
Great to hear. Many thanks for leaving us 5 stars!
Kind regards,
Phil.
Very pleased a with fast efficient…
Very pleased with fast efficient service and the product, thank you
11 janvier 2026
Réponse de DOOR SUPERSTORE
Hi Allan,
Great to hear that you're happy with the service received, and the product.
Many thanks for the review and choosing to shop with us.
Kind regards,
Phil.
prompt service
Once again swift prompt service . Will post pictures of all the doors we bought . Was let down by another company. This company.. no complaints. Good professional service
18 janvier 2026
Réponse de DOOR SUPERSTORE
Hi Suki,
I am happy to see that you have had no complaints, and we are glad that everything has gone smoothly - especially after your poor experience elsewhere.
We're happy to have been able to assist with getting your project back on track, and if you ever need anything in the future, please let us know.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Paul,
Thank you for the 5 star review. We're very happy to see that this arrived as expected, and if we can help further with anything please let us know.
Kind regards,
Phil.
I ordered the Door they rang me
I ordered the Door they rang me. Tell me when the delivery would be and it arrived as they said.👍👍
15 janvier 2026
Réponse de DOOR SUPERSTORE
Good afternoon,
Great to hear that the delivery went well, and that there was good communication.
Thank you for feeding this back and leaving us 5 stars, and we hope to see you again in the future.
Kind regards,
Phil.
The service was excellent
The service was excellent, delivery was prompt and there were no issues. We are very happy with the quality of the door.
14 janvier 2026
Réponse de DOOR SUPERSTORE
Hi Joanne,
We're very happy to see that there were no issues, and that you're happy with the quality.
Many thanks for leaving us 5 stars!
Kind regards,
Phil.
Terrible service, bad company
Terrible service, charged extra after accepting original order, then failed to deliver on time by over two weeks
Tried to speak to a manager and told that would take their Standard THREE days for a management response!!!
Never using again, my advice go and use HOWDENS
14 janvier 2026
Réponse de DOOR SUPERSTORE
Good Morning Gavin,
Thank you for taking the time to leave a review.
I do apologise that you have experienced so many problems with receiving your order. I can see the order is being cancelled and a refund is in place for you.
I do wish to advise that if you wish to speak to a Manager it can take up to 3 days, this does depend on certain factors however usually a call back would be a lot sooner than this.
If you wish to discuss this further please do contact us on feedback@cmostores.com.
Kind Regards
Samantha
Réponse de DOOR SUPERSTORE
Hi Geraint,
Thank you for leaving us 5 stars, we massively appreciate it!
Kind regards,
Phil.
Best avoided.
The doors are okay but the hinges and handles were missing parts and Doorsuperstore refused to send the missing pieces, claiming it was their supplier's error (my contract was with them, not the supplier) and it was my fault for not checking sooner. Correct, I did not count every screw in every bag, nor check the handles had all their grub screws, so I only found out when installing, but as an act of goodwill it would not be hard for them to sort it out but they flatly refused to do so. Best avoided.
7 avril 2025
Avis spontané
Réponse de DOOR SUPERSTORE
Good Morning Chris,
Thank you for taking the time to leave a review.
I am so sorry that you do not feel happy with the service you have experienced with us, however as your order was placed and delivered in April 2025 you are unfortunately outside of the time frame for reporting any missing items or damages.
If there are ever any issues with our customers orders/deliveries we will always do what we can to rectify any situation where we are able to.
Apologies once again.
Kind Regards
Samantha
A very quick turnaround with the order…
A very quick turnaround with the order and received in perfect condition
6 janvier 2026
Réponse de DOOR SUPERSTORE
Hi Mr Marshall,
Great to see this reached you quickly and in perfect condition. Thank you for taking the time to review us.
Kind regards,
Phil.
Door Superstore were very helpful over…
Door Superstore were very helpful over the phone. The goods arrived exactly when then said they would.
Simon
31 décembre 2025
Avis spontané
Réponse de DOOR SUPERSTORE
Hi Simon,
Excellent news! Thank you for the 5 star review, and please let us know if you need anything in the future.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Gordon,
Thank you for your 5 star review! We're delighted to see that you're happy with your door, and hope to see you again in the future.
Kind regards,
Phil.
Great service and very helpful people will use them again
Hi company is very helpful and great service will use them again
22 décembre 2025
Réponse de DOOR SUPERSTORE
Hi Waqar,
Thank you for taking the time to leave us 5 stars! We hope you had a lovely Christmas, and wish you a Happy New Year.
Kind regards,
Phil.
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