Quality product range and fair prices l didn't have to find another seller as l decided between three brands before my purchase. Communication excellent. My Zeppelin watch is great.
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I must say, I’m beyond impressed with downunderwatches, from the price, to purchase experience and overall execution of the express delivery - it has been a very pleasant experience which I am likel... Voir plus
Great range of watches at the best prices. Exceptional customer service with clear and concise communication along the way. Will be buying my next watch from there no doubt!!
L'entreprise a répondu
Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Coordonnées de contact
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australie
- cs@downunderwatches.com
- www.downunderwatches.com
4,6
Excellent
534 avis
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Great communication and speedy delivery.
Great communication and speedy delivery.
3 mars 2026
Avis spontané
Réponse de DownUnderWatches
Dear Marcais,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are thrilled to hear that you were pleased with both the communication and the swift delivery of your recent watch purchase. It is incredibly rewarding to know that our efforts in providing efficient and effective service were able to meet your expectations. At the heart of our business is the commitment to delivering an exceptional experience, and your satisfaction affirms that we are on the right path.
We remain dedicated to maintaining this high standard of service and eagerly anticipate the opportunity to serve you again in the future. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us at cs@downunderwatches.com. Our team is always here to assist you!
Best regards,
Sally
Happy Customer
I got the watch I wanted at a good price. Communication and delivery was very good.
1 mars 2026
Avis spontané
Réponse de DownUnderWatches
Dear John,
We would like to extend our heartfelt thanks for taking the time to share your feedback with us. We are thrilled to hear that you are pleased with your recent watch purchase and that you found our pricing, communication, and delivery to your satisfaction.
At our store, we always strive to provide our customers with the best possible experience, and your positive comments reaffirm that we are on the right track. We remain committed to delivering excellence in both our products and services, ensuring that every aspect of your shopping experience is seamless and enjoyable.
We truly appreciate your support and are excited for the opportunity to serve you again in the future. Should you have any further questions or require any assistance, please feel free to reach out to us at cs@downunderwatches.com. We are here to ensure your continued satisfaction.
Warm regards,
Sophie
DownUnderWatches really Rocks!
DownUnderWatches has a great selection of beautiful watches, some not available anywhere else!The staff are very helpful and friendly and they know their watches! My order was promptly dispatched, well packed, and tracking was easy. I was delighted when my new Citizen watch arrived on the specified delivery date, and looked even better “in the flesh “. Thanx to DownUnderWatches.
13 février 2026
Avis spontané
Réponse de DownUnderWatches
Dear Kenneth,
Thank you so much for sharing your feedback with us.
We are thrilled to hear that you are happy with your recent purchase and that our service met your expectations. We take pride in offering a diverse selection of watches and ensuring that every step of your shopping experience is smooth and enjoyable.
Rest assured, we remain dedicated to maintaining the high standards you've come to expect from us. We look forward to serving you again in the future. If you need any assistance or have any questions, don’t hesitate to reach out to us at cs@downunderwatches.com. We're here to help!
Warm regards,
Sally
The range offered is extensive
The range offered is extensive, especially the Casio G-Shock range, the Prices are super competitive, Delivery was amazing (4 days to WA !)
19 janvier 2026
Avis spontané
Réponse de DownUnderWatches
Dear Nigel,
Thank you so much for your positive feedback! We are delighted to hear that you were pleased with our communication and the speed of our delivery. Providing an excellent experience for our customers is our top priority.
We truly appreciate your support. Should you require any further assistance, please do not hesitate to reach out to us at cs@downunderwatches.com.
Best Regards
Pooja
Réponse de DownUnderWatches
Dear Craig,
Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers.
We are thrilled to know that you had a positive experience with your recent watch purchase from our store. Your satisfaction with our service and the ease of use during the purchasing process, as well as the timely delivery, brings us great joy. We always strive to offer a seamless shopping experience, and it’s gratifying to hear that we met your expectations.
Our commitment to providing excellent service remains steadfast, and we will continue working hard to ensure that every interaction with us is as effortless and enjoyable as possible. We look forward to serving you again in the future.
If you need any further assistance or have any questions, please feel free to reach out to us at cs@downunderwatches.com. We are here to help in any way we can.
Warm regards,
Sophie
BLACK & GOLD CASIO
My watch (Casio A168WEGB-1B) was exactly as ordered (beautiful) and we had no problems at all with the delivery. Thank you.
7 janvier 2026
Avis spontané
Réponse de DownUnderWatches
Dear Mark,
We would like to extend our heartfelt thanks for taking the time to share your feedback with us.
We are truly delighted to hear that your recent purchase of the Casio A168WEGB-1B watch arrived exactly as expected and that the delivery process went smoothly. Your satisfaction with both the product and our service brings us great joy, and it reinforces our commitment to providing a seamless and enjoyable shopping experience for all of our valued customers.
We remain dedicated to maintaining this high standard of excellence in every interaction, and we look forward to the opportunity to serve you again in the future. If you ever need further assistance or have any questions, please don’t hesitate to reach out to us at cs@downunderwatches.com. We’re always here to help!
Best regards,
Sophie
Reliable and Fast Shipping
After comparing prices across many stores online, I finally decided to make my purchase from Downunderwatches.com. I’m very happy with both the delivery service and the price. Placed my order on 26th Dec and received my watch on 31st Dec.
31 décembre 2025
Avis spontané
Réponse de DownUnderWatches
Dear Xiao,
We would like to extend our heartfelt thanks for taking the time to share your feedback with us.
It truly brings us great joy to hear that you had a positive experience with your recent watch purchase from our store. Knowing that our service and the pricing met your expectations reassures us that we are on the right path in providing quality service.
At Downunderwatches.com, ensuring a seamless and enjoyable shopping experience for every customer is our top priority. We are committed to maintaining the high standards you’ve come to expect from us and are thrilled that we could deliver on that promise.
We look forward to the privilege of serving you again in the future. If you ever need any assistance or have further inquiries, please don’t hesitate to reach out to us at cs@downunderwatches.com. We are always here to help and ensure your satisfaction.
Warm regards,
Sophie
Very good price.
Very good price and choice of products. Communication good.
15 décembre 2025
Avis spontané
Réponse de DownUnderWatches
Dear Paul,
We would like to express our sincere appreciation for taking the time to share your feedback with us.
We are truly delighted to hear that you had a positive experience with both the pricing and selection of products at our store, as well as with our communication. We always strive to offer the best value and ensure that our customers are fully satisfied with their experience. Knowing that we were able to meet your expectations fills us with great satisfaction.
At our core, we are dedicated to maintaining this level of excellence in every aspect of our service, and your feedback motivates us to continue delivering seamless and enjoyable experiences for all our valued customers.
We look forward to the opportunity to assist you again in the future. If you have any further questions or require additional assistance, please feel free to reach out to us at cs@downunderwatches.com. We are always here to help!
Best regards,
Sophie
Re' buying a G-Shock GG-1000.
Re' buying a G-Shock GG-1000.
The price of this watch was unbeatable (in my view) and I compared many watch 'sites' in searching. The purchase interface was easy to use also.
The product was delivered three days earlier than the estimated time frame. I'll be shopping again DownUnderWatches. I do recommend this watch buying site.
9 décembre 2025
Avis spontané
My Seiko watch arrived within a week
My Seiko watch arrived within a week. The watch is great it exceeded my expectations. I am very happy with the watch and the seller. Also a link remover was in the box which made adjusting the bracelet easier. The price was very low though it was a Black Friday special.
1 décembre 2025
Avis spontané
Astonishingly fast delivery
The order was given 10 pm via the website, acknowledged the next morning, and the next morning advised the watch is on its way from Singapore. Expected a bit of a wait, but one day and one night later, the watch was on the patio by 7 am.
As expected, beautiful, haven 't stopped wearing it since, despite having five others to choose from.
Highly recommend this very switched on company.
25 septembre 2025
Avis spontané
Réponse de DownUnderWatches
Dear Customer,
Thank you so much for your kind words and for choosing to shop with us! We are thrilled to hear that you had a great experience and that you are happy with both our competitive pricing and our fast delivery service. It is wonderful to know that your watch arrived promptly.
We truly appreciate your support. Should you require any further assistance, please do not hesitate to reach out to us at cs@downunderwatches.com.
Best regards,
Sally
Scam?
Ordered a watch approx 10 days ago, after payment received no acknowledgement or receipt from the company. Expected delivery was 3-5 days but nothing yet. No tracking number. I have sent over 3 contact emails through their website which is the only form of contact offered - no phone number available.
No response so far, I marked the subject line - contact ASAP. I have only received the automated response to each email promising contact within 12/24 hrs.
Still nothing.
Probably been scammed?
16 septembre 2025
Avis spontané
Réponse de DownUnderWatches
Dear Leon,
Thank you for your feedback. We are glad to hear that you are satisfied with the service and that your order arrived quickly. We strive to provide efficient shipping and reliable service, and we're pleased that everything met your expectations.
Best regards,
Sophie
Received the product in a perfect…
Received the product in a perfect condition with fast delivery. Very impressed. 😊👍
31 juillet 2025
Avis spontané
Réponse de DownUnderWatches
Dear Buyer,
Thank you for your feedback. We are glad to hear that your product arrived in perfect condition and that the delivery was quick. We appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Sophie
Great service wonderful fantastic…
Great service wonderful fantastic products and prices and friendly customer service 👍💯 fast delivery 🚚 and processed my order same day 🙏
7 juillet 2025
Avis spontané
Réponse de DownUnderWatches
Dear Rasheed,
Thank you for your feedback!
We truly appreciate you taking the time to share your experience with us. We are glad to hear that you are happy with the products and the prices. Our team strives to offer prompt and friendly service, and it's great to know that we were able to process your order quickly and get it delivered to you on time. We always aim to provide the best experience for our customers, and your satisfaction is important to us.
Thank you again for choosing us!
Best regards,
Sophie
5 STAR SERVICE @ DOWN UNDER WATCHES ⭐️⭐️⭐️⭐️⭐️
Thank you so much for the excellent customer service I received from Down Under Watches. I originally ordered a Men’s Seiko watch which was unsuitable for my needs due to me not researching the watch specifications correctly.
Down Under Watches allowed me to return my watch (brand new, in box etc) and they issued me a refund without any issues whatsoever. The communication was excellent.
Based on such a good experience I purchased another Men’s Seiko watch which was promptly sent. I couldn’t be happier with my new watch, the price and excellent customer service. I highly recommend DOWN UNDER WATCHES !! 🤗
30 mai 2025
Avis spontané
Réponse de DownUnderWatches
Dear Carolyn,
Thank you very much for sharing your kind feedback with us. We truly appreciate you taking the time to let us know about your experience. We understand how important it is to find the right watch, and we’re sorry the first one didn’t fit your needs. We’re glad we could make the return process easy and hassle-free for you. Our team always strives to communicate clearly and helpfully, so it’s wonderful to hear that you felt well supported throughout.
We’re delighted that your second purchase arrived quickly and that you are happy with your new Men’s Seiko watch. It means a lot to us that you enjoyed both the quality of the product and our customer service. Your recommendation means the world to us, and we’re here anytime you need assistance in the future.
Thank you again for choosing Down Under Watches.
Best regards,
Sophie
Easy to deal with
I have bought a few watches now from downunderwatches...very happy with their service and customer feedback.I recently had a faulty watch and they handled the return process perfectly...got a replacement watch in less than two weeks after I'd sent the faulty item back. Fully recommend Downunderwatches. 5 star service.
10 février 2025
Avis spontané
Réponse de DownUnderWatches
Dear Marcus,
We truly appreciate you taking the time to share your experience with us on Trustpilot. Your kind words mean a lot to us!
We are so happy to hear that you have been pleased with our service and that you’ve had a great experience shopping with us. It’s wonderful to know that our team was able to handle the return process smoothly when you encountered an issue with your watch. Making sure our customers feel supported and taken care of is something we always strive for.
Your recommendation and 5-star review motivate us to keep delivering the best service possible. We are grateful for your trust in us and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Sophie
Great service, fantastic communication, and well delivered
Great service, communication ++++
Description of the watch 100% correct,
Friendly sales, quick delivery and most importantly item was well packed and certified delivery.
I will buy from you guys again …
Thank you
Thank you
Thank you
Rodrigo…
20 décembre 2024
Avis spontané
Réponse de DownUnderWatches
Dear Rodrigo,
We sincerely appreciate you taking the time to share your feedback with us. It brings us immense joy to know that your recent watch purchase met your expectations and that our service contributed positively to your experience. Providing a smooth and pleasant experience for each of our customers is something we deeply value.
Rest assured, we remain dedicated to maintaining this level of excellence. We look forward to the opportunity to serve you again in the future. Should you have any further questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are always here to help!
Warm regards,
Sophie
WARNING!! SCAM!!! DO NOT PURCHASE!!
ZERO STARS I had an incredibly disappointing and frustrating experience with DownUnder Watches, and I want to warn others before they fall for this company’s misleading advertising and poor service.
I purchased a watch solely because they advertised FREE delivery, same-day dispatch, and an estimated delivery time of 4-5 days—perfect for Christmas. The day after I placed my order (and after they should have already dispatched it), I received an email stating that my address required additional postage costs. This was AFTER I had already paid for the watch and been assured that delivery would be free.
On top of this, they then informed me that delivery would take 2-3 weeks, not the 4-5 days advertised. This was not just false advertising—it was outright deceitful. The watch was supposed to be my daughter’s Christmas gift from Santa, and my kids only get one gift from Santa. Thanks to DownUnder Watches, it’s now too late to order from another retailer in time for Christmas, and their false promises have completely ruined the surprise.
The lack of transparency and honesty in their advertising, coupled with their failure to meet the commitments they advertised, makes this company feel like nothing more than scam artists. I’m appalled by their practices and regret ever trusting them.
If you’re considering purchasing from DownUnder Watches, don’t. Save yourself the frustration and shop elsewhere.
15 décembre 2024
Avis spontané
Réponse de DownUnderWatches
Dear Rebecca,
Thank you for sharing your feedback with us. We truly regret that your experience with DownUnder Watches was disappointing and frustrating, especially given the importance of timely delivery for your daughter’s Christmas gift.
We sincerely apologize for the confusion surrounding the delivery costs and timeline. The additional postage charge and delayed shipping were not part of the experience we aim to provide, and we understand how this impacted your holiday plans. We take full responsibility for the inconsistencies between our advertised delivery details and what you experienced.
We also acknowledge your concerns about our advertising and the frustration caused by the missed commitment. Transparency is crucial, and we are actively reviewing our communication to ensure this doesn’t happen again in the future. Your feedback is important to us, and we’ll use it to improve our service for all customers.
We genuinely regret that we were not able to meet your expectations and hope you will consider giving us another opportunity to make things right in the future.
Warm regards,
Sophie
A special gift
I was extremely surprised by the service I receive and also all the apologies and feedback I had constantly as they were some small issues with my order.Once the had what I ordered everything came as fast as the lighting.Thanks again for your excellent service 😊
8 novembre 2024
Avis spontané
Réponse de DownUnderWatches
Dear Stavros,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@downderwatches.com. We are dedicated to your satisfaction.
Best wishes,
Sophie
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