Quality product range and fair prices l didn't have to find another seller as l decided between three brands before my purchase. Communication excellent. My Zeppelin watch is great.
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Lisez les avis des autres
I must say, I’m beyond impressed with downunderwatches, from the price, to purchase experience and overall execution of the express delivery - it has been a very pleasant experience which I am likel... Voir plus
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Great range of watches at the best prices. Exceptional customer service with clear and concise communication along the way. Will be buying my next watch from there no doubt!!
L'entreprise a répondu
Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Coordonnées de contact
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australie
- cs@downunderwatches.com
- www.downunderwatches.com
4,6
Excellent
534 avis
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Great customer service
Customer service was really great and always helpful with any problems
17 octobre 2024
Avis spontané
Réponse de DownUnderWatches
Dear Customer,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@downunderwatches.com. We are always here to assist you!
Warm regards,
Sophie
Seiko SNXS79K1
Thank you Down Under Watches for my new Seiko 5 ( SNXS79K1 ) watch.
I must confess that I was concerned when I found out that the watch was coming from Singapore to South Australia where I live. That concern elevated when I was asked for more money to deliver and that there was a customs delay.
The extra money was justified as I live in regional South Australia.
The customs delay must have been minimal as the watch was delivered after 6 days from order... amazing considering I have waited much longer for deliveries within Australia.
Well done to your delivery system.
The watch arrived in perfect condition and is working well. After shortening the bracelet the watch fits most comfortably.
My thanks to all... a great watch!
Cheers
Mark
26 septembre 2024
Avis spontané
Réponse de DownUnderWatches
Dear Mark,
Thank you for taking the time to share your valuable feedback with us.
We are thrilled to learn that your recent watch purchase from our store exceeded your expectations, and our service contributed to your satisfaction. Ensuring a seamless and enjoyable experience for our customers is of paramount importance to us.
We are deeply committed to upholding this standard of excellence, and we eagerly look forward to the privilege of serving you again in the future. Should you have any inquiries or require assistance, please do not hesitate to contact us at cs@downunderwatches.com. We are at your service.
Warm regards,
Sophie
High Quality all Round
The experience I had in purchasing an Orient automatic watch from DownUnderWatches was of high quality in respect to the watch, the competitive price of the watch and the service provided.
2 août 2024
Avis spontané
Réponse de DownUnderWatches
Dear David,
We express our sincere gratitude for taking the time to provide us with your feedback.
Your positive experience with your recent watch purchase from our store and our service meeting your expectations bring us immense satisfaction. Ensuring a seamless and enjoyable experience for all our customers remains our foremost priority.
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@downunderwatches.com. We are here to assist you in any way we can!
Best wishes,
sophie
A Happy Little Vegemite
Hi Raul,
Nice to get an email looking for feedback that isn't just pick a number" and "Why did you select 123"?
First up, I only just recently "discovered" that the company that made my home printer and scanners also made watches branded Orient! (Seiko) Epson is part of the Seiko group. So, I dug a little deeper to find that both companies started off as jewellers and later started making watches, Seiko being the older of the two companies by well over a decade. (Both entities are over 100 years old).
Back in the 1973. I was given an automatic watch, a Felicia, by my Godmother. When I started my first job in banking in 1975, we had customers that offered discounts to the bank staff , one of which sold a brand called Lavina. So, the Felicia got put aside, but retained, and I spent 2 weeks wages on an automatic Lavina watch, which was/is of its time and unconventional in design i.e. not round.
A long time passes and I acquire a Citizen Eco watch, quartz but no battery (and has required attention more than once) and still later again, in 2016 I was given a Longines quartz watch (not of a style I'd have chosen) in recognition for 20 years service and that's had two batteries. I hardly wear that watch because it's very formal and let's just say it's "elegantly masculine" but far too fragile for day to day use.
Now, back to the automatics, no batteries, no failed capacitors and both still working, though one, the Felicia, did require a "rebuild" at one time due to a failed cog, but I found a watchmaker that was up for a challenge, it was fully restored and is 95% original. Neither Felicia nor Lavina, both Swiss companies, exist any longer but their watches live on. I still have all the other watches and rotate use for everyday use.
I like Automatic watches and when I found the Epson connection with Orient watches, I began to look for them online and was pleasantly surprised to find they made a good range of reasonably priced automatic and quartz watches .
I live in Australia so the Down Under Watches Company drew my attention. So I go on-line, find the watch I liked in the my price range and went through the purchase process, got to the checkout and the price changed ..... upwards, to include GST. It was only then I realised that Down Under Watches wasn't in Australia but in Singapore. I baulked, momentarily, and thought "it's a nice watch, it looked like a Seiko but is a Mako, the price is still good for what I'm going to get and how many others in Australia will own an Orient watch", so I pressed the "go" button and finalised the purchase. That was on the 4th of July.
The package containing the watch arrived at my address on the 9th of July. 5 days, I can't get mail from within Australia that quick! Yesterday, the 10th, I drove into my state capital, Perth, and took the watch to the watchmaker that serviced or repaired the others to get the metal strap adjusted and then wore the new watch home.
"Buyer Regrets"? None, absolutely none. It's a well made, good looking watch, might appear more expensive than it was, and it's automatic. No batteries, a real watch. Okay, so it may not be a really well known brand in Australia, but it has a great heritage and a very, very close association with Seiko.
The purchase process, delivery and follow-up by you/your company has been exceptional. If the situation arises I'd be more than happy to recommend you to my friends and family.
9 juillet 2024
Avis spontané
Réponse de DownUnderWatches
Dear Ian,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@downunderwatches.com. We are always here to assist you!
Warm regards,
Sophie
I trust Down Under Watches
I trust Down Under Watches, that simple! Over the years I've bought several times, the latest this month. After my online purchase, Downunder emailed me to say that as I live remotely, an extra postage fee would be required. Well,
My first response was "You must be kidding!". But, then I realized, that's fair and reasonable. It was only a $50 watch, and $10 remote postage overnight in Australia would really remove all margin. So,
My finally response was to appreciate the honest approach. It only increased my trust in Downunder.
My tip if you are looking for durable, reliable and cheap daily wear work watches? Casio, can't beat them. Don't pay high retail have a Captain Cook on Downunder. Under $70 stick with Casio. Something flasher?
Casio 'G Shock', these are excellent! Don't pay $300, $400 or $500, such items are frequently under $200 on Downunder. These can be trusted to be authentic. 10 years' service out of a G Shock can be relied on. I have two old clunkers, worn as a builder and soldiering, never maintained them - They just perform.
I trust Down Under Watches.
3 juin 2024
Avis spontané
Réponse de DownUnderWatches
Dear Peter,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@downunderwatches.com. We are dedicated to your satisfaction.
Best wishes,
Sophie
Shopping with Down Under Watches is always a delight.th Down Under Watches is…
Shopping with Down Under Watches is always a delight. This is my second purchase with 'DUW'.
Their ordering system is easy to use and they offer an excellent range of SEIKO watches.
Delivery through DHL was prompt and courteous with very accurate delivery information readily available.
I thoroughly recommend 'DUW'
10 janvier 2024
Avis spontané
Réponse de DownUnderWatches
Dear Dino,
Thank you for sharing your positive experience with us. We're glad to hear that your second purchase with Down Under Watches has been a pleasant one. It's great to know that you found our ordering system user-friendly and that our range of SEIKO watches met your expectations.
We also appreciate you mentioning the prompt and courteous delivery through DHL. We're committed to providing clear and accurate delivery information to make the process as smooth as possible.
Your recommendation means a lot to us, and we truly value your feedback. We look forward to serving you again in the future.
Best regards,
Sophie
I ordered my watch
I ordered my watch. a Seiko Automatic Military Nylon Men Watch SNK807K2, on the 26 December and it arrived from Singapore to Perth on the 31st December. The watch came in a nice box with an instruction manual and warranty.
I was impressed with such short delivery time, specially during the Festive Season. Thank you DownUnderWatches.
31 décembre 2023
Avis spontané
Réponse de DownUnderWatches
Dear John,
Thank you for your feedback. We are glad to hear that your Seiko Automatic Military Nylon Men's Watch SNK807K2 arrived promptly. We strive to ensure timely delivery, even during busy periods like the Festive Season, and it’s great to know that the watch reached you quickly.
We're also happy that the watch came in good condition, with its packaging, instruction manual, and warranty intact. We aim to provide a seamless experience for our customers, and we appreciate you taking the time to share your positive experience.
Thank you for choosing DownUnderWatches. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Sophie
Wonderful experience love the watch
15 décembre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Jason,
Thank you for your kind feedback!
We’re thrilled to hear that you had a wonderful experience with your purchase. It’s great to know that you are happy with the watch. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re always here to help!
Best regards,
Sophie
Not Australian at all
Not Australian, bought a watch. It never arrived, when I asked them where it was they said I needed to pay more to cover extra shipping charges even though the invoice clearly stated I had paid for express shipping. Shonky company.
16 novembre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Ray,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to express your experience.
We understand your frustration regarding the delivery issue, and we sincerely apologize for any confusion caused. We strive to ensure a smooth process for every order, and we regret that this situation fell short of your expectations. It’s always our goal to provide transparent service, so we will take your comments into consideration and review the matter to prevent such misunderstandings in the future.
If there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help.
Best regards,
Sophie
Poor customer service and no communication
Purchased watch online and one week later have received no receipt or any information about tracking numbers. I have had no replies to my emails. Happy to go ahead with purchase if the product is genuine (however several reviews suggest they sell fakes) and if the company would just communicate rather than avoid. Sad to say likely this company is a scam, only delivering crummy watches it has in stock. Buyer beware I say.
30 novembre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Sam,
Thank you for your feedback. We understand your concerns and sincerely apologize for the lack of communication and the delay in providing tracking information. We truly appreciate you giving us the opportunity to address this matter.
We take the authenticity of our products very seriously, and we can assure you that all items sold are genuine. We recognize the importance of clear communication, and we are actively working to improve our response times to ensure a better experience for all our customers.
Again, we truly appreciate your patience and hope to resolve this matter to your satisfaction. If you have any further questions or need immediate assistance, please don’t hesitate to reach out directly.
Best regards,
Sophie
Orient Bambino V4
A beautiful watch delivered expediently within three working days! Outstanding service and I will definitely order again.
13 novembre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Gary,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I have had a great experience with DUW
I have had a great experience with DUW. My first purchase arrived very quickly it was not my preferred choice and I decided to return it and wait for my preferred choice to come back in stock. I ordered this and it arrivced just as quick. The whole process of returning my purchase and requesting a refund was so fuss free, easy and timely. The customer service I received from Lily and Sophia along the way was also great. I would not hestiate to purcahse from DUW again.
20 octobre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Janelle,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Saved $150 and watch arrived in 2days
I have to say I was delighted with the service and the watch I ordered through Down Under Watches, and consequently have shared their details with at least x4 friends who were equally impressed. I was really delighted at the saving I made buying the watch from them instead of directly from Fossil, saving of around $150, and it arrived in 2 days! The packaging was great, and the watch was in a very stylish tin. Everything was perfect and my daughter’s boyfriend absolutely loved the watch. I will definitely use them again.
20 septembre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Samantha,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Happy customer!…
Great service through email any questions were answered. My watch arrived on day 4 after order. Very happy customer!
5 octobre 2023
Avis spontané
Réponse de DownUnderWatches
Dear Simon,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Faulty Watch- refuse to refund
Faulty Watch, broke down on the first day. Sent it back through the Amazon refunds system (was made to pay my own postage) They claim that they never recieved the watch and refuse to pay. This was only after they complained that I left them a bad review on Amazon. It was scanned in, in the post office and there should be a record of it been sent. This is not the first time that I have returned something to Amazon- but the first time that I have had an issue. This company has a bad reputation for selling counterfeit watches from Singapore with invalid warranty identifying numbers (google search them). They also Trade under the Company name of CW Watches on Amazon- so beware of that.
19 août 2023
Avis spontané
Réponse de DownUnderWatches
Dear David,
Sorry for the inconvenience.
We always strive to provide the best service and prices to our customers. However, it seems that you have not even placed an order with us and left this negative review which we think is unfair and misleading.
Best Regards,
Sally
Fantastic customer service
Fantastic customer service, very helpful and always friendly
5 juin 2023
Avis spontané
Réponse de DownUnderWatches
Dear Tracy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Great purchase experience
Easy purchase
Great communication
Expert shipping
Good follow up
Highly recommended
1 juin 2023
Avis spontané
Réponse de DownUnderWatches
Dear Robert,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
The website was very easy to navigate…
The website was very easy to navigate and importantly had watches I was interested in at the right price.
6 mai 2023
Avis spontané
Réponse de DownUnderWatches
Dear Joev,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Secure packaging in original box, fast and free shipping
I love that the watch is packaged securely in its original box, and the shipping is not only free, but very fast too, via DHL Express.
15 avril 2023
Avis spontané
Réponse de DownUnderWatches
Dear Syed,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Very good range
Although my first choice of watch was out of stock, DownUnder contacted me promptly offering a refund or choice of a different watch. very pleased with my second choice of watch and prompt delivery too.
15 mars 2023
Avis spontané
Réponse de DownUnderWatches
Dear Warren,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
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