Quality product range and fair prices l didn't have to find another seller as l decided between three brands before my purchase. Communication excellent. My Zeppelin watch is great.
L'entreprise a répondu
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Lisez les avis des autres
I must say, I’m beyond impressed with downunderwatches, from the price, to purchase experience and overall execution of the express delivery - it has been a very pleasant experience which I am likel... Voir plus
L'entreprise a répondu
Great range of watches at the best prices. Exceptional customer service with clear and concise communication along the way. Will be buying my next watch from there no doubt!!
L'entreprise a répondu
Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Coordonnées de contact
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australie
- cs@downunderwatches.com
- www.downunderwatches.com
4,6
Excellent
534 avis
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Réponse de DownUnderWatches
Dear Scott,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Beware of foreign card charges
Beware of foreign card charges. This would add up on their price. This is the ONLY website that charge this. I have bought so many watches from other websites but none charge me this. For example Tobys deal based in HK, but no charges. The company claim to be based in Victoria but no one can explain to me why this was charged on the usage on my credit card as if my card used overseas. No one get back to me. I have email directly but no explanation.
Beware to all buyer.
29 septembre 2020
Avis spontané
Réponse de DownUnderWatches
Dear Patrick,
Sorry for the inconvenience caused to you. We would like to inform you that we don’t charge anything extra to the customer. Please contact to your bank or credit card company for the additional deduction you have faced.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Excellent watch purchase experience.
Selected an excellent looking watch, with a great price. Ordered very easily on the appropriate form, and... a few days later the watch arrived! Very safe free delivery and an excellent watch. Will buy again when a suitable SEIKO watch is found.
19 septembre 2020
Avis spontané
Réponse de DownUnderWatches
Dear Graeme,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
A 5 Star Experience
Very happy with Downunder Watches. Order processing time is quick as is postage speed. All items received as described and in great condition. Highly recommended.
9 septembre 2020
Avis spontané
Réponse de DownUnderWatches
Dear David,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Five Stars
Excellent service prompt delivery,kept informed watch in original box.
Very happy with the whole process and love the watch
5 septembre 2020
Avis spontané
Réponse de DownUnderWatches
Dear Anthony,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Legit?
I’m not sure if Down Under Watches are legit. I ordered and paid for a Hamilton Jazzmaster Thinline after emailing customer service to confirm they had stock. Their website said the watch was in stock. I received a reply (not straight away but eventually) confirming they had stock. So I went ahead, ordering and paying. I received order process updates promptly, with the final update confirming the order had been completed. I was happy and impressed. Then silence. 2 days pass and I receive an email telling me they are out of stock. Wait, what? My happiness dissolved. One minute their website says they have stock. Next minute they accept my order, then process it, next minute completing it. 2 days later they discover they are out of stock. So how did my order get completed? I’m confused. Is the error that they didn’t complete the order because they don’t have the stock or is the error that they have completed the order and they do have the stock but got the out of stock wrong? When I check their website they show the watch is in stock.... still. I can’t get a reply to my emails. I have also asked them to phone me. Silence. I’m worried because they have my money and I can’t get a reply. So the question is... are they legit?
31 août 2020
Avis spontané
Réponse de DownUnderWatches
Dear Allan,
Sorry for any inconvenience caused to you. We always try to give the best service to our customers. We have noted your request for order cancellation, will refund you soon.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Very fast delivery. Great watch variety.
The delivery arrived much sooner than expected and was very securely wrapped. The Seiko SNK809 I ordered matched my expetations and is a very enjoyable watch.
31 juillet 2020
Avis spontané
Réponse de DownUnderWatches
Dear Shane,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Highly recommended
Website is very user-friendly and has a vast number of watches to choose from. Purchasing using Apple Pay made things very easy and delivery took 7 days which in this day and age of Covid is pretty fair. This is the third watch I have purchased from Down Under Watches and they have never disappointed.
26 juillet 2020
Avis spontané
Réponse de DownUnderWatches
Dear John,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Beautiful watch and great service!
Watch was shipped extremely quickly. A beautiful timepiece that exceeds the performance of many other watches I own. Website was easy to use and I enjoyed the whole experience. I now look at the website every day working out what to buy next!
7 juillet 2020
Avis spontané
Réponse de DownUnderWatches
Dear Glenn,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Scam??
I purchased a watch for my partners birthday and haven’t received it yet, tried to email them and have had no response. Very worried I have been scammed out of nearly $500!
22 juin 2020
Avis spontané
Réponse de DownUnderWatches
Dear Laura,
Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Wide range of watches…
They had a wide range of watches available and were very easy to deal with. My purchase arrived in a timely manner and was exactly as described.
11 juin 2020
Avis spontané
Réponse de DownUnderWatches
Dear Guy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Slow Returns and Customer Service
If you know exactly what watch you want, with no chance of needing a return, I'd say Downunderwatches will work very well for you. Watch arrived quickly and packaged well.
When I found the watch was not suitable, I contacted customer service to process the return. Their initial reply was prompt, asking why I needed to return and stating the conditions (30 days, unused etc). When I stated I met all the criteria and queried further details (if they would accept, address, paperwork etc) I received no reply for a week. Since posting this review, customer service have been in contact with requested information. Whilst appreciated, it shouldn't take a negative review to prompt better service.
4 juin 2020
Avis spontané
Réponse de DownUnderWatches
Dear Catherine,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Réponse de DownUnderWatches
Dear Bowen,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Good web site and great value for money
The web site was easy to use and and the watches were great value for money
The delivery was very quick especially in this time of the pandemic.
I recommend this company
30 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear Robyn,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Seiko Watches
This latest watch is my second purchase and I am very happy with the watches and also the great service i have received from DownUnderWatches. Delivery was fast and secure with DHL . many thanks JG
30 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear Justin,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Good price for a nice watch.
Good price for a nice watch with quick postage thrown in. A great way of buying your watch.
28 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear David,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Ordered it on a Sunday was here by…
Ordered it on a Sunday was here by Thursday
pretty good
23 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear Shaun,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I am happy with the online purchase
I am happy with the online purchase, it's simple & delivery was super fast (on the next biz day)
20 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear Agnes,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Fast delivery but no service after delivery for faulty watch
The delivery of the product was great. Unfortunately the follow up service is poor. Have emailed without response and unable to locate a phone number. The watch is faulty and needs repairing under warranty.
Sally - having 30 days to return goods is irrelevant. You advertise a 12 month warranty which you fail to uphold. You have clearly missed the point.
15 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear Kerry,
We are sincerely apologize for inconvenience caused to you. We have 30 days return/exchange policy which has been expired on your watch. Please have the watch serviced at the nearest Service center listed in the warranty booklet (or nearest experienced watchmaker).
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Yet another fast delivery and a great…
Yet another fast delivery and a great product recieved!!! Ordered on a Wednesday got delivered on a Friday.
3 avril 2020
Avis spontané
Réponse de DownUnderWatches
Dear Michael,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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