Drayton by Schneider Electric Avis 

I've had a Wiser Kit 2 for 11 months, although new boiler installed by a gas pro, the controls were selected and installed by me. Installation was a piece of cake, made easier by backplate being a straight replacement from the old. Hub and therostat worked first time, no issues until yesterday, when thermostat display gave up, which turned out to be a battery failure. Sought advice from Wiser, it seems that if battery voltage drops below about 1.1VDC, display is blank but keystrokes + and - still work. They clarified an issue within about 10 minutes, batteries replaced and all OK. Excellent and prompt service.

Had a problem connecting my Wiser Hub to WiFi after a brief power cut. Support was very personable, quick and efficient. Lovely to have support from people able to communicate exceptionally well.

The support team are really great and responded within an hour and my problem was solved. 👏

I’ve had the Wiser Smart heating system for 6 years. I started with the Multizone Kit 2 and added smart thermostatic valves. I recently added a smart plug, but only as a range extender for one of the radiators.

The system has been flawless in all that time. All the thermostats still work. Also it’s made heating the house both more comfortable and economical.

The only issue I had was actually caused by a faulty motorised valve on my heating system, which caused some odd behaviour. Drayton’s support team were excellent and able to see that the system had no faults. They suggested a plumbing problem and were right.

I’m tempted to upgrade to their new Gen 2 system with a number of new capabilities I’d like to try.

I recently upgraded my old LP822 boiler controller to the Wiser Multi-Zone Kit 2 and was really impressed with how simple the installation was—truly plug and play.

I did run into a small issue with the old thermostat wiring, which prevented the new controller from switching on the boiler. I called technical support and was genuinely impressed—within 15 minutes, I received an email with the solution, and it worked perfectly.

Great product and outstanding customer service. Highly recommended!

I got my signal booster plug and it was very well packaged. So happy with that. I would just recommend that Drayton don't use DHL as a courier in the future as the fault lay with them in using and delivering to the wrong address.

Fantastic after care with any IT. issues, really know there products, and friendly if you are bit like me who hasn't a clue being in my sixtees, but very easy to set up

I had a problem connecting my Hub to my new Broadband Router, so I rang Drayton Suport.
My call was answered very quickly and the technician walked me through the process of connection to my Router, it took a fair while but she was very polite and understanding.
This is not the first time I’ve used Suport and they are always knowledgeable and helpful.
If only more companies Suport departments were run like this!
Thank you.

Having a sporadic problem with my hot water, although the problem hasn't been resolved I was kept informed of the investigation and given the opportunity to keep the ticket open and told to get back in touch if the problem resurfaces.

Absolutely brilliant customer service. I had problems with programming my Digistat and Gemma not only emailed me simple steps but phoned me as well.

I had a problem with the daylight saving time not changing when the clocks changed. Immediately diagnosed with first question by the technician who answered my call as a problem caused by my 3rd party integration. Problem resolved. Very happy.

Talked to a guy at a plumbers merchants today, who said the Drayton hubs were black magic. Which might be true, they are very advanced and even with a further degree I needed to phone tech support. BUT their tech support is fantastic, your talking to a technical, intelligent & articulate person who WILL find the problem and fix it. My guy was on 45 minutes helping me setup and at no point did he make play to give up or bail out. 10/10 to all the tech support first line, and their manager.

I’ve recently upgraded my Wiser System to include insights +.
I did have to contact their help desk to get a few things sorted but as always they are so helpful and informative and dealing with them is a delight and for me a masterclass in how customer services should be.
The wiser system as a whole for me has been great as has the app, there will always be issues and glitches with any technology but knowing you’ve great customer service at hand when they do is that extra piece of mind you need.

Purchased a smart meter to work with my Drayton Wiser heating setup. The connection between the app and the device worked for years all ok. Then suddenly lost connection. But contacted the helpdesk and they sorted it for me. Great product and great customer support.

I had a fault with the wiser app as it wouldn't let me log on to do any adjustments so I rang their customer service at 19.30 hrs and Chole sorted the problem out with in 5 minutes and got the app working again I can certainly recommend the product and aftercare service they offer

I was advised that the company had ceased fabricating the particular Thermosat that was not working but was told what model number to buy and that because the new unit fitted the old one, No rewiring would be required! And even where to buy one!

If I had one gripe. it would be that this information was given to me over several emails and over several days, I I had not been retired, I might have given up1

Really slow support service, asking the same questions over and over and taking days to respond. Phone lines always have this weird, several second delay on them that means conversations are really awkward. Products don't work as they should. Very finicky to set up and often the heating just doesn't come on - sometimes it comes on for no reason!. Never did get to the bottom of my problems with underfloor heating. I've just given up. Over £1000 down the drain. Wish I'd gone with another company now but too late.....

Excellent customer service.
Quickly resolved the issue I had with communicating with my home hub. Courteous and knowledgable technicians

Superb service from customer service. I had a problem trying to pair my phone with the heating hub. Eventually the advisers found the problem was they found they had my old email address on their system as I’d changed my email. After I advised them they could change to my new email address everything is now working perfectly. Well done customer service.

The best company I have ever dealt with. Their service is exceptional.