Drayton by Schneider Electric Avis 

After speaking to Mike and a colleague in Technical my Wiser app is once again fully up to date and fully working. It took no more than 10/15mins to rectify my problem. Thanks to you both for your very helpful advice and guidance. Kind regards Don

Would highly recommend wiser it’s control at your fingertips home or away
Great customer service too .

The past few days ive spoken to wiser on phone site. Ive spoken to a few colleagues, every time I rang wiser, nothing was a problem. Helping me sort my heating back out and automations, what I've not done in years, I've just got say, a really big thank you to the whole company and 100%. Defi recommend this company to everyone and their products.I've had their products now.Over five years , and it's never let me down

I recently purchased a wireless thermostat and receiver but accidentally disposed of the wall mount before installation. Upon contacting Drayton to enquire where I could buy a replacement, I was offered a replacement very swiftly and free of charge. Great aftercare and happy with the product itself.

There was a Drayton digistat in the house when we moved here in 2017. It was an older type that stopped working, so we purchased the latest product. It worked perfectly until recently. That was due to my husband who meddled with the controls and I was unable to reprogram it. I enailed the technical team at Draytons and they were absolutely fantastic - gave me detailed instructions on how to reset it which were easy to follow. I cannot praise them enough. It's a refreshing change in this day and age to receive good service.

Have had several Drayton programmers, at different premises (work and homes). Latest one was not working correctly, so I contacted customer support. They understood quickly what the problem was, and how to fix it. Now working correctly. Very efficient service.

I contacted Drayton regarding a problem, they replied promptly and in a very short time dealt with it and resolved it with ease. Excellent service, just a shame more companies are not like this.
Many thanks to Kaff and much appreciated.
Brian.

Moved into a house with a Wiser thermostat system and couldn’t get it working. Contacted customer service who were just AMAZING. I couple of videos uploaded and a few replies later and I am toasty in my new home.
Would highly recommend based on product and attentive and solutions-based customer service.

I was having trouble with my wiser thermostat so phoned wiser and adviser called Michael answered the phone and helped me set it back up and got it working again can’t thank him enough

I’ve had a wiser single channel wifi hub and room stat for a few years now, recently had an offline moment, probably from powering my wifi down many months ago, getting colder now and no heating. Manual heat button works and fantastic response from wiser helpdesk, usually next day, but very good clear and workable instructions, I’ve found the whole concept is perfect, remote control of heating on phone or tablet and more importantly supports ‘Open Therm’ don’t let anyone install anything that doesn’t support OT, why has the whole industry been forced to add a modulating gas valve when some controllers can’t make it modulate !!, wiser does and it removes the ‘on-off’ effect of switching types and saves gas, great system and great support.

Thanks, the team at Drayton were really helpful and I got the spare part I needed the same day from City Plumbing in Walton.
Thanks so much for your help
Lois

Excellent service. Very prompt response from the customer service team and very helpful.
Would highly recommend this company.

The equipment I required was available for next day collection at Tool Station. It was straightforward to set up. When I had a couple of questions, I rang the helpline which was answered immediately and my query expertly answered and problems resolved by knowledgeable and friendly staff. Great service.

Excellent experience with the technical help team at Drayton. They were easy to contact, and were patient and professional in helping me set up my heating control.

I had a Wiser heating control panel installed about a year ago. It has no annual fee and I can control my heating (and hot water) via my phone from wherever I am, either sat on the sofa or out and about. I have just changed my Internet router so everything needed updating, I made a mistake updating this unit and app and had to call Drayton and it was a pleasure... the phone was answered quickly, by a real human who didn't just repeat instructions, but was so friendly and quickly identified what I had done, guided me through the rest. Wish I had just phoned them straight away.

Fantastic product backed by a equally fantastic technical support team.
I have had my system installed for three years with no problems but suddenly it would not connect to the Wiser cloud service.
Telephoned support for help not expecting too much but I was delighted to speak to a real human that was interested in helping me not a multiple-choice AI chat bot.
After a short over the phone diagnostic the technician diagnosed the fault and had it working within the hour.
That is service above and beyond what I had expected.
Highly delighted.

From a situation that i thought would be a nightmare for a 70 yr old pensioner
Turned into a very easy problem from the assistant on the phone from Drayton
Who kindly helped me sort my thermostat from not working to working
So I’m very satisfied with the company and their staff

Very bad experience for me today. I called the company and selected Sales as option 1 because I needed to understand the functionalities of the thermostat they sell to see if it's suitable for my needs. Michelle answered the phone and it was clear she did not want to spend any time with me on the phone, at the first opportunity she said it was not her to advise me but the technical support, I told her I did not need to check anything technical, that someone in sales was exactly suitable to help me understand what is suitable for my needs, she did not even let me finish my sentence she had already transferred me through. I hang up and called again, the same person Michelle answered again, I told her I was not happy she transferred me when I was still talking, she told me to stop shouting at her, I told her I was not shouting I was expressing my dissatisfaction with her obnoxious ways, I asked to speak to a manager, she said there was no manager to speak to, she told me I had to write my complaint in.

Drayton - take note of this, if you are wondering why your sales are not as high as you expect, now you know, people like this are bad for you, you need to hire sales people who actually sell, I was ready to be your customer and this person mistreated me so much I could never buy anything from you. Hope it helps.

I had just changed broadband supplier and was having trouble getting my broadband to link with the wiser hub. I phoned Drayton/Wiser and was answered within a few rings. The young lady I spoke to talked me through the changes I needed to make but unfortunately none worked. She said she would check with the technical department and get back to me. Within about 10 minutes I had an email from Wiser detailing the changes I needed to make which worked perfectly within minutes. Problem solved no problem 👍

The support that I had received was amazing, it was so helpful and all the way through how to reset my wiser and even go beyond. The operator was so patient, very knowledgeable, great manor and so helpful.