Easipay Carpets Ltd Avis 

Had Nathan and his partner with us today.
Great guys and the work is A1 5*.
Could not recommend any more.
Really happy with service.

Love the carpet would highly recommend 😀

Lovely carpets, helpful and friendly staff, reasonable payment options. I would recommend them

Amazing flooring very happy already want kitchen doing. got told by the man that came to measure to only rip the carpet up not underlay Tom H was amazing and ripped it up for me and fitted flooring perfectly! hope to have him again… don’t get me wrong takes ages for the appointment for them to come fit it!

It was good service quality and spot on

Fitter's were very friendly. Clean and tidy worker job was done carefully and care. The sales guy also a very friendly and helpful. Time keeeping ace also.

Amazing and straight forward service. The fitters were lovely and professional. Did an amazing job

Absolutely no problems with them taking the money all ran smoothly, until they came to fit the floor and left it damaged , I’ve asked them to fix it and they basically saying I’m lying and I’ve damaged the floor and won’t fix it !! It is what it is attitude isnt very good customer services , I have contacted trading standards today and opened a case with them , I have got to wait a few more weeks to get the omubusman involved!! Theyve just mugged off someone who knows the law and consumers rights !!

Also the sales guy will tell u anything to get a sale , told me I didn’t need to adjust my doors and I was left with no doors on , when I told them they didn’t care !! And told me it wasn’t a fire hazard to have no doors on ( the council will tell u something completely different)

Very unhappy just paid 800 quid for a floor that’s been damaged since the day they did it and they don’t care and accusing me of lying 😡 absolute disgrace 😡 we will see what the omubusman says , there refusal to repair could result in me getting all my money back , which I think is just stupid seeing as there is a slat here they can replace it with 🤦🏻‍♀️

Thank you for your reply. However, I entirely dispute your findings. I did not cause any accidental damage to the flooring, and it is highly disappointing that your inspection has attempted to shift the blame onto me rather than addressing the clear issues with the installation.Regarding the doors, the issue is directly related to how the flooring was fitted, which has impacted their functionality.As you have stated you are happy to cooperate with third parties, I will now be escalating this matter formally to Trading Standards and the relevant Ombudsman to seek an independent assessment. I welcome the opportunity to have an unbiased third party review your photographic evidence alongside my own.

Great prices and quality carpets fast installation fitters were very professional and friendly highly recommend

Absolutely amazing very quick and do a amazing job 👏

Worst carpet company.. Please don't by with them, ordered the carpet 3 months ago I am still making payments, still I have yet to see a carpet fitted, I have explained to the company many many time I work 6 days a week and my only day off is a Wednesday, considering I have to take the floor up MYSELF and take it all the the tip you'd think the least they could do is arrange a fitter that can accommodate a full time worker. I have asked for money back and all I get is excuses.. Please save your money and go somewhere else

Brilliant tradesman Paul, decent salesperson Andy, good company, would recommend. Mr Paul Davies, very satisfied customer.

I love my flooring and the payment options and plan and overall organisation was impeccable. My account manager visited twice with samples as I changed my mind on colour, and the fitting was quick and scheduled in advance. Couldn’t be happier. Excited to get the upstairs flooring sorted next.

Excellent, super easy process and my advisor was so helpful

Flooring never installed, but Easipay refuse to refund my payments

I am extremely disappointed with my experience with Easipay Carpets.

I entered into an agreement for flooring to be supplied and installed and have paid £235.56 towards the agreement so far. The flooring has never been installed.

At the point of sale, I was provided with documentation showing a £180 breakdown of installation-related charges, including fitting, removal of the existing flooring and moving my dining table. I was also told that the existing flooring and table could be dealt with by the fitters for the relevant charges.

When the fitter attended, the installation did not go ahead. I was told that the subfloor required further preparation and they refused to remove the existing flooring and refused to move the dining table. I was also not made aware at the point of sale that the condition of the subfloor could prevent installation or that I might subsequently have to arrange and pay for preparation myself.

I was actually willing for the flooring to be installed and offered to accept responsibility for the condition of the floor, but the fitter still refused to proceed.

I subsequently asked Easipay to cancel the agreement and refund the £235.56 I had paid. They refused.

What is particularly concerning is that Easipay's latest response states that the agreement does not contain a separate charge for removal of the existing flooring. I have the original document showing the £180 breakdown of the installation charges, including removal, and will be relying on that documentation in my ongoing dispute.

Easipay themselves acknowledge that the installation has not been completed, yet they are refusing to refund the money I have paid and instead say they remain willing to install the flooring if I bring the subfloor into a suitable condition and bring the payment arrangement up to date.

I do not believe this is simply a case of cancelling an order or paying a restocking fee. I paid towards flooring and its installation, and the installation I contracted for has not been provided.

The matter is now being disputed with my bank and I am also looking at the appropriate consumer protection and dispute-resolution routes.

I would strongly recommend that anyone considering a pay-weekly flooring agreement carefully checks exactly what installation services and charges are included in their written documentation and what happens if installation cannot proceed.

Very disappointing experience and, in my view, very poor handling of a genuine customer dispute.

Company is excellent great communication throughout the whole process from start to finish. The fitters were excellent as well very professional and great work on the fitting.

The beginning of the process was fine. Had it fitted no problem. But had it down just over a year and beading has started to defect and laminate moving where joined even though floor was level before had flooring down. After complaining and fitters come to investigate, 2 weeks after they have emailed me to say it accidental damage on my part and nothing they can do even though where defects are its not in area where can be touched and damaged by myself or young daughter. And offered a copy of a report.
I might add the fitters who come to investigate absolutely stunk of cannabis. Not professional at all. Will be taking it further. Absolutely disgusting!

Extremely disappointing experience – I currently have neither my flooring nor my money back.

I paid a £500 deposit for flooring and fitting for my living room, hallway and kitchen. The salesperson told me he expected to get me fitted within around a week, so I removed my existing carpet ready for the work.

From that point, dealing with the salesperson was extremely frustrating. He repeatedly promised to come back with full-size samples so I could properly see the flooring I had chosen, but despite weeks of asking, he never brought them. I was repeatedly told fitting dates would be arranged and that he would call me back, but I was continually left chasing for answers.

At one point he told me he would call me back in a few minutes and never did. On other occasions I was told things would be sorted “tomorrow”, only for me to still be left without a fitting date. I was chasing him for weeks after paying my deposit and was becoming increasingly worried about both my money and when, or if, the work was actually going to happen.

I was also verbally told by the salesperson that the flooring I was choosing would be a tile/square-style format rather than long rectangular laminate planks. This was important to me and was part of why I agreed to the purchase.

When the flooring eventually arrived, it was long rectangular plank-style flooring, which was not what I understood I had been told I was buying. The fitter also questioned whether the flooring was correct when he arrived, and I therefore did not allow it to be fitted.

I have kept all of my messages with the salesperson, which show the repeated promises, delays, requests for samples and my constant attempts to get a fitting date. The messages also show that I was trying to get the job completed, rather than simply changing my mind.

Despite the flooring never being fitted and being taken away by the fitters, I have been refused a refund. I have paid £641.51 and currently have neither the flooring nor my money back.

I am now having to pursue the matter through a formal complaint with my bank.

The most disappointing part of this whole experience has been the way I was dealt with by the salesperson. In my experience, I was repeatedly fobbed off with promises and excuses day after day, left chasing for basic information and never given the full-size samples I had been promised.

My advice would be to avoid. If you do decide to use them, make sure absolutely everything you are told by the salesperson is confirmed in writing before paying anything.

My Agreement Number is EC014857.

I have already raised this matter directly with your Customer Services team and have received your final refusal of my £641.51 refund. I have also provided the correspondence between myself and the salesperson, which shows the repeated delays, promises of full-size samples and fitting dates, and my attempts to get the order completed.

I would therefore welcome you reviewing the matter again using my agreement number and addressing the specific concerns raised in my review.

Love my vinyl flooring in the kitchen and downstairs toilet. You made it affordable for me to have new flooring. Thanks to Easipay Carpets. I.ll definitely be back for more flooring when I need it. Thank you.