Easipay Carpets Ltd Avis 

3 850
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Voir plus

Noté 4 sur 5 étoiles

Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparis... Voir plus

Noté 5 sur 5 étoiles

Love the grey laminate flooring we had put down by you in lounge hall and bedroom . Excellent healthier and faster to clean than the carpet that was down when we moved in .especially with having two... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely over the moon with my new laminate flooring! The whole process was so easy from start to finish, and I’m honestly so happy with how it looks. The fitting was done brilliantly and the finis... Voir plus

À propos de l'entreprise

  1. Magasin de revêtements de sol
  2. aussi dans
  3. Fournisseur de bois et de laminés
  4. Magasin de moquette

Écrit par l'entreprise

We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
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1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(3 850)

560 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

professional carpet fitters.

when the carpet fitters arrived they was really nice and respectful towards myself and my daughter. thats very important to me especially when there coming into my hone. they cleaned up all the carpet trimmings put it all into bin bags and put them at the side of my bin. so yeah i was very happy with my carpet very professional.they deserve to have five stars.

21 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much, Lesley. We completely understand how important it is to feel comfortable with people working in your home, so we’re delighted the fitters were respectful, professional and considerate towards you and your daughter. It’s lovely to hear you’re so happy with your carpet too.

Noté 5 sur 5 étoiles

Lovely people

Lovely people

22 juillet 2026
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Réponse de Easipay Carpets Ltd

Thank you, Kelly. We’re so pleased you found the team lovely. Your kind review is very much appreciated.

Noté 5 sur 5 étoiles

Really pleased with my new carpet the…

Really pleased with my new carpet the fitters did an amazing job

22 juillet 2026
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Réponse de Easipay Carpets Ltd

Thank you, Jacqueline. We’re delighted you’re really pleased with your new carpet and that the fitters did such an amazing job. Enjoy your new flooring!

Noté 5 sur 5 étoiles

Lewis was fab fast worker great job…

Lewis was fab fast worker great job done especially as he was on his own 😁

21 juillet 2026
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Réponse de Easipay Carpets Ltd

Thank you, Katy. We’re so pleased Lewis did such a fab job, especially working on his own. We’ll make sure he hears your lovely feedback. 😁

Noté 3 sur 5 étoiles

You get what you pay for i guess

You get what you pay for i guess. Sales persons quick to come out, measure up and quote. Whole website is super misleading honestly, there IS a credit limit of 1000, anything above this has to be paid in the initial deposit. Then they require you pay 1 full month before they will book you in for fitting. Again, this was misleading. They tell you you can book a fitting date, when its actually 'week commencing' and then you just kind of hang around and hope to receive some kind of update on when the fitters will come. We had multiple messages from Easipay saying it was an 'all day slot' but my husband had to chase the fitter himself to ask for times, we were told 12-3. Fitters rolled carpet out ACROSS THE ROAD and didnt wear any kind of shoe protectors. Upon cleaning up, seems like a very loose fitted carpet. All in all, i wouldnt recommend or use again.

20 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Booked in for a carpet fitting

Booked in for a carpet fitting, you wait over a week to be given an appointment at the start of the week, that appointment is an all day slot then to be told on the day of fitting they wont be coming till next week due to a break down but wont rearrange other work for work he has missed? Awful company. Needing 2 days booked of work to fit a carpet is a joke

21 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick easy and efficient

Quick easy and efficient, carpet feels really good underfoot and has made a massive difference to our home

20 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much. We’re delighted the process was quick, easy and efficient and that your carpet feels great underfoot. Hearing that it has made such a big difference to your home is exactly what we love.

Noté 1 sur 5 étoiles

Poor workmanship and even worse customer service

I paid for new carpets which were poorly fitted. The company agreed the fitting was unacceptable and arranged a return visit to rectify it. On the day of the appointment I waited in all day. The fitter didn't respond to calls or texts, and although the office said they would contact him and provide an ETA, I never received one. I was left waiting until the end of the day with no communication. I simply wanted the carpets fitted properly and expected better customer service. Very disappointing. This is taking way too long to resolve, almost 2 months now since fitting.

Edit: it's now 2 months on from original fit, fitters came out to "fix the issues" yet I'm still left with loose carpet edges and poorly cut corners, poor sloppy finish, and for some reason my repeat requests to receive a full refund so I can get the job done elsewhere is repeatedly being ignored. Avoid this company. Fitters also told me I'm "picking at details" I don't think that's acceptable given the awful job they continue to do.

20 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and completely understand your frustration.

We appreciate that the initial fitting did not meet the standard either you or we expect, and we're especially sorry that you were left waiting in all day for the arranged revisit without any communication. This is not the level of service we aim to provide.

We understand how disappointing it is that this has now been ongoing for almost two months. Please be assured that your concerns have been escalated, and our manager will be contacting you as soon as possible to discuss the situation and agree on the best way to bring this matter to a satisfactory resolution.

Thank you for your patience, and again, we apologise for the inconvenience and disappointment caused.

Noté 5 sur 5 étoiles

Brilliant

Brilliant, quick easy. The fitting lad was top notch. Would recommend to anyone!

17 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you, Lauren. We’re so pleased everything was brilliant, quick and easy and that the fitter was top notch. Thank you for recommending us!

Noté 5 sur 5 étoiles

100% recommend this company…

Could not recommend this company enough, absolutely fantastic experience with them and my new flooring is fantastic! Payments are fair and catered to you, the quality of the flooring is outstanding my whole experience with this company has been smooth and fast.

16 juillet 2026
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Réponse de Easipay Carpets Ltd

Thank you so much, Toni. We’re thrilled you’ve had such a fantastic experience and love your new flooring. It’s wonderful to know the payment plan worked around you and that you’re so impressed with the quality. Your 100% recommendation means a lot.

Noté 5 sur 5 étoiles

100% satisfaction

From start to finish I have no complaints really easy straight forward easily explained on how payments and the steps that will taken.

The lady that came out to measure my space was lovely very respectful and very helpful

The fitter again was brilliant text me too keep me updated on arrival was very fast and professional 100% would use this company again

15 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you, Rebecca. We’re delighted the whole process was straightforward and clearly explained from the outset. It’s lovely to hear both the lady who measured up and the fitter were respectful, helpful and professional. We’d be very happy to help again.

Noté 5 sur 5 étoiles

Just had two bedrooms a landing and…

Just had two bedrooms a landing and staircase done. we had painted our rooms ready and undercoated i said it is fine if you catch the walls etc. I know it can't be helped i will just snag the walls afterwards there was only 3 scuff marks 2hrs start to finish highly professional would highly recommend we have another bedroom to do as we emptied the two into 1.
The quality of the carpets and underlay is excellent so soft under foot can not fault them.
Even the gentleman that came to measure up was so informed and told me everything thing I needed to know.
Measured the 3rd room ready so just a deposit to pay and then the money will be added to the total of what's already been done.

15 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much, Simon. We’re thrilled you’re so pleased with all the work across your bedrooms, landing and staircase. It’s wonderful to hear the fitters worked so carefully around your freshly decorated rooms and that the carpet and underlay feel fantastic. We look forward to helping with that third bedroom!

Noté 5 sur 5 étoiles

Easipay are just brilliant

Easipay are just brilliant, from ordering , customer service was great. The measuring the guy was very polite talked me through the plan explaining everything and going through prices . I was kept informed every step of the way. The carpet fitters are polite, they did an excellent job . I’m very happy. I would highly recommend Easipay they made everything so simple for me, no hassles along the way. I’ve had several carpets from them , they made everything simple, no issues along the way. Thank you to all the Easipay team 😊. One very happy customer.

15 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much for your wonderful review and for continuing to choose us for your carpets. We’re delighted the whole experience has stayed simple and hassle-free, from ordering and measuring to fitting. Your continued support means a great deal to the whole Easipay team. 😊

Noté 5 sur 5 étoiles

From a neighbours recommendation

From a neighbours recommendation , to our visit from Dave .
The service was excellent , Dave was professional & courteous & explained the products available.
We chose the carpet we wanted, paid Dave our deposit & after the first payment we heard from the fitter Mani .
He was professional & courteous also . Phoned me the day of fitting & arrived after 30 minutes
My wife & I are very pleased & will definitely recommend yourselves to family & friends !

14 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much. We’re delighted your neighbour’s recommendation led you to us and that both Dave and Mani looked after you so well. We’ll be sure to pass on your lovely comments to them both. Thank you for recommending us to your own family and friends too!

Noté 5 sur 5 étoiles

Absolutely amazing work the staff are…

Absolutely amazing work the staff are absolutely lovely and I love my vinyl flooring from having my rooms measured to then having the flooring put it was only a week between super quick and didn’t take long at all thank you very much

14 juillet 2026
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Réponse de Easipay Carpets Ltd

Thank you, Rea. We’re so pleased you love your new vinyl flooring and that the whole process was completed so quickly. It’s wonderful to know you found the team lovely from measuring right through to fitting.

Noté 5 sur 5 étoiles

Good service

Good service, staff and fitters are polite (some fitters comical😂) they’re very quick to get you booked in for home visit and fitting with no hidden costs, also products are very good quality, I’m a happy customer, shame they don’t do floor tiles too as I need them.ive used this company 3 times now and no issues at all.

13 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much, Amanda. We’re delighted you’ve now used us three times without any issues and continue to be happy with the service and quality. We also love that some of the fitters provided a bit of entertainment along the way! 😂 Thank you for continuing to choose us.

Noté 1 sur 5 étoiles

I don't know whether to be offended…

I don't know whether to be offended insulted or totally disappointed after the previous review that won't let me respond to it I've received an email about offering me 92 pound that is one month payment off the final bill after all the inconvenience and then being told they would have to rip my whole Florida because of a scratch that the fitter made on the installation all the inconvenience and the amount of time I've had to wait for this to then often in 92 pound honestly I'm okay thanks

14 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

We are sorry to hear that you remain dissatisfied.

To clarify, it is not us preventing you from responding to your previous review. Trustpilot does not allow businesses to enable customer replies in the way suggested, and you are able to edit your existing review if you wish.

Regarding your concerns, the goodwill payment offered was intended as a gesture in recognition of the delays and inconvenience experienced, not as a reflection of the value of your flooring or the overall situation.

As discussed during the inspection, the recommendation to replace the floor was made because the scratch occurred during installation, and achieving an acceptable repair could not be guaranteed. We appreciate that this has been a frustrating process.

As this

Noté 5 sur 5 étoiles

It’s such an easy process

It’s such an easy process, every member of staff was so polite and helpful. Everything was done fast from start to finish, the carpet fitters were speeding and cleaned up afterwards. I would highly recommend them.

13 juillet 2026
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Réponse de Easipay Carpets Ltd

Thank you, Chloe. We’re thrilled you found the whole process easy, quick and helpful. It’s lovely to hear the fitters worked quickly and cleaned up afterwards too. Thank you for recommending us.

Noté 5 sur 5 étoiles

The gentleman were very polite and done…

The gentleman were very polite and done amazing job cleaned up to . Really happy with the job . My daughter even cried how lovely it looked . Thank you

13 juillet 2026
Avis spontané
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Réponse de Easipay Carpets Ltd

Thank you so much, Samantha. We’re delighted the team were polite, did an amazing job and cleaned up afterwards. Hearing that your daughter was emotional because of how lovely it looked is incredibly special. We hope you both enjoy the new flooring!

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