Excellent service from Wendy at the Wakefield branch. She was so helpful to us personally and also very knowledgeable with regard to products. Will definitely be visiting the store again.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff member was super friendly, welcoming and informative. Explained everything about the item I bought and how to get the most out of it. I would definitely recommend Eden Mobility.
L'entreprise a répondu
Mum had a walker delivered that was damaged and Wendy at Wakefield shop helped as soon as we took it to shop . Exchanged the damaged walker for a new one. Definitely will be back
L'entreprise a répondu
Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
Westgate 25a, WF1 1JZ, Wakefield, England, Royaume-Uni
- 01924 566 439
4,9
Excellent
101 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful staff we where looked…
Very helpful staff we where looked after very well
Recommend
18 juillet 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Great Service in Wakefield
Wendy was a lovely from the start, the entire process was easy and she take care of everything. Recommended AAA+
24 juin 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for your lovely feedback! We’re thrilled to hear Wendy made everything so easy for you. We really appreciate your recommendation! .
Warm regards,
Eden Mobility
Excellent service from Wendy very…
Excellent service from Wendy very informative made process very easy for my mum would recommend.
19 juin 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Excellent service
Excellent service. Wendy was fantastic. Will definitely use again.
12 juin 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and that Wendy made such a fantastic impression.
We really appreciate your support and look forward to helping you again in the future.
Warm regards,
Eden Mobility
Brilliant staff
Went into the wakefield store with my father in law to get a mobility scooter for him and he looked at a couple of scooters he liked he couldn't get one but this morning someone from head office rang me and asked if they could pass his details to another company which he said thats fine with in 10 mins he had the phone call and a scooter wendy and donna lovely people highly recommened
9 juin 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your wonderful review!
We’re so pleased to hear about your experience with our Wakefield store and the support you received from Wendy and Donna—they’ll be delighted to hear your kind words.
We always aim to go the extra mile for our customers, so it’s fantastic to know that our team and head office were able to work quickly together to help your father-in-law find the right mobility scooter through one of our partners.
Thank you for your recommendation, it truly means a lot to us. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Best wishes,
The Eden Mobility Team
Stairlift broken down …
I reported my stairlift problems on Monday 8 June, they came this morning first thing and repaired it ,that's what I call a brilliant service, I can hardly walk because of my heart conditions and other problems, I really relay on my stairlift, so to get it done so quickly was marvellous, thanks again,the workman was very informative and explained what caused the problem, Christine broughan
9 juin 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that your stairlift was repaired so quickly and that our engineer was able to get everything back up and running for you. We completely understand how important your stairlift is to your day-to-day life, and we’re so pleased we could resolve the issue promptly for you.
It’s also wonderful to know that our engineer kept you fully informed and explained everything clearly—this is exactly the level of service we aim to provide.
Your kind words truly mean a lot to us, and we’re grateful for your trust in our team.
If you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
I went into the Wakefield shop and was…
I went into the Wakefield shop and was served by Donna she was very helpful. I will be visiting again.
4 juin 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for visiting our Wakefield shop and for sharing your experience. We’re delighted to hear that Donna was so helpful during your visit. We’ll be sure to pass your kind words on to her. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Wendy looked after me she's very…
Wendy looked after me she's very professional and very efficient, also really explained everything to me.
29 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for sharing your experience. We’re delighted to hear that Wendy took such great care of you. Her professionalism, efficiency, and clear explanations make a real difference, and it’s wonderful to know you felt well supported throughout your visit.
We truly appreciate your kind words and look forward to helping you again whenever you need us.
Warm regaqrds,
Eden Mobility
Very pleased with service thank you
28 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your lovely review.
Warm regards,
Eden Mobility
I took my mother there for some new…
I took my mother there for some new tyres for her wheelchair and we had the pleasure of dealing with Wendy.
Asked her if she had any tyres I told her the size. I wasn’t expecting any luck as the wheelchair was from the 80’s. But lo and behold Wendy delivered the goods. There was no hesitation I took the only two tyres that she had in stock. We knew what we went for and Wendy didn’t try to upsell any other products or another wheelchair.
Wendy was very welcoming and couldn’t ask for anymore of a welcome to the Wakefield shop.
We need more customer service people like Wendy in other shops around Wakefield.
Well done Wendy.
Andrew and Elizabeth.
22 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much, Andrew and Elizabeth, for sharing your lovely experience. We’re delighted to hear that Wendy was able to help you find the right tyres for your mother’s wheelchair — especially given its age. She always goes the extra mile to help our customers, and your kind words will mean a great deal to her.
It’s wonderful to know you felt so welcomed at our Wakefield shop, and we truly appreciate you recognising Wendy’s genuine customer care. We agree — the world could use more people like her.
Thank you again for your visit and your thoughtful feedback. We’re always here if you need anything in the future.
Warm regards,
Eden Mobility
Nice friendly staff.Excellent service
Nice friendly staff.
Explained everything about the product I purchased.
Nothing was too much trouble, also very knowledgeable about the product she was selling.
Excellent service from the lady in the Wakefield store
21 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for taking the time to share your experience. We’re delighted to hear that you received such excellent service from the lady in our Wakefield store.
It’s wonderful to know she was friendly, knowledgeable, and took the time to explain everything clearly. We’re especially pleased that nothing was too much trouble and that you felt fully supported with your purchase.
Your kind words mean a great deal to us, and we’ll be sure to pass your appreciation on to the team. Thank you again for your lovely feedback.
Warm regards,
Eden Mobility
Great customer service from Wendy
Great customer service from Wendy . Everything explained.Speedy delivery arranged. Thankyou
20 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear that Wendy provided such great customer service and made everything clear and easy for you.
It’s wonderful to know the delivery was arranged quickly and that the whole process felt smooth from start to finish. Wendy will be thrilled to hear your kind words — she truly is dedicated to helping every customer feel supported.
Thank you again for taking the time to share your experience. If you ever need anything else, our team is always here to help.
Warm regards,
Eden Mobility
Very happy with the shop clean and…
Very happy with the shop clean and Wendy is a friendly and happy to help
20 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your lovely review. We’re delighted to hear that you’re happy with the shop and that Wendy made such a positive impression. Her friendly manner and willingness to help are exactly what we aim for, and she’ll be thrilled to know her support was appreciated.
Warm regards,
Eden Mobility
Wendy was very helpful suggested a good…
Wendy was very helpful suggested a good cushion for my wheelchair thank you very much
18 mai 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for your kind words. We’re delighted to hear that Wendy was able to help and recommend a cushion that works well for your wheelchair. She’ll be so pleased to know her support made a difference. Thank you again for taking the time to share your experience.
Warm regards,
Eden Mobility
This is about Wendy at the Wakefield
This is about Wendy at the Wakefield Branch. I took my Mum into town today and after five years of Mum turning me down flat today she actually went into the store and looked at the power chair. Whilst she didn't buy today Wendy got Mum in the chair and demonstrated it with her. She got home and said to me "I think that might be worth looking at getting." It's taken me five years to get her to think about even looking at the chairs! Hooray! Thank you Wendy! Hopefully I can get you a sale for the chair and maybe for the stair lift too in the near future. Until then please keep your fingers crossed for me! lol
30 avril 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for sharing this wonderful update. We’re delighted to hear that Wendy was able to make your mum feel comfortable and confident enough to try a power chair after all this time. Moments like that mean a lot, and it’s lovely to know the experience made such a positive impression.
We’ll make sure Wendy sees your kind words — she’ll be thrilled to hear that your mum is now considering her options. We’ll keep everything crossed for you, and whenever you’re both ready to take the next step, we’ll be here to help in any way we can.
Thank you again for taking the time to share this — it truly brightened our day.
Warm regards,
Eden Mobility
Excellent service very knowledgeable…
Excellent service very knowledgeable and helpful would highly recommend
14 avril 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for your kind words. We’re really pleased to hear you received excellent service and found the team both knowledgeable and helpful.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Very nice customer servce
Very nice customer servce
Well manerd and very friendly
9 avril 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your lovely feedback. We’re delighted to hear you received such nice customer service and found the team to be well‑mannered and very friendly. We always aim to make every visit a positive experience, and it’s great to know we achieved that for you. If you ever need anything else, we’re here to help.
Warm regards,
Eden Mobility
Great service
Excellent service Wendy helped me out when I was stuck in town with a puncture
Definitely give her a 10 plus very thankful
9 avril 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for sharing your experience. We’re so pleased to hear that Wendy was able to come to your rescue when you were stuck in town with a puncture. She’ll be thrilled to know you’d give her a 10+ for her help. We’re very grateful for your kind words and glad we could get you moving again.
Warm regards,
Eden Mobility
Faulty on delivery
After paying £1700 for a nearly new mobility scooter from the Wakefield branch it was delivered 4 days later .om arrival it had only 30%charge so left it overnight to charge. Next day took it off charge and found it had not aftercharged and a service sign was flashing showing a fault .
1 avril 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you for your review, we have reached out to you and spoken with you.
Warm regards,
Eden Mobility
Brilliant Service
20 mars 2026
Avis spontané
Réponse de Eden Mobility - Wakefield
Thank you so much for your feedback. We’re delighted to hear you received brilliant service — that’s exactly the experience we aim to deliver. Your kind words mean a lot to the team, and we truly appreciate you taking the time to share them.
If there’s ever anything more we can do to help, we’re always here.
Warm regards,
Eden Mobility
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.