Extended Stay America Avis 

Worst experience of my life, we got to the hotel room and the floor was filthy, it had this black substance (no clue what it was) coming out from between the wood floors. The shower hardly had any water coming out of it and the bathtub would not drain properly, meaning you would soak in filthy water in a matter of a few minutes because the bathtub didn't look clean. It was so disgusting that my husband and I went and got Clorox to spray all over the tub before we could shower and we had flip-flops on to take a shower. We also sprayed Clorox over the toilet and sink. Without mentioning that they charged me for my service dog that we had with us.
My husband has spent hours on the phone calling the hotel manager, corporate, and whoever else you can imagine from extended stay to talk about all the issues we've encountered, they just kept bouncing him around on the phone to the next person and no one ever resolved any of the issues. We were there for only one night and wanted a full refund considering the conditions of the room we had to stay in.

Great!! The staff is very professional!!Great location

I booked a room with two beds at the Forth Worth - Medical Center location. The morning of, I got a call from that location telling me they overbooked their two beds and they could only give me a King room. I said no, I need two beds, we have 4 people. The person on the phone told me they could give me a room at their sister location WHICH WAS NOT WHERE WE WANTED TO STAY and I said OK if you can honor the same rate. We were literally on the road driving from 5 hours away at this time. The guy said he'd call me back to make sure they could give me the same rate. He never did. I called a few hours later and he clearly did not remember he said he'd call me back. So fast forward and we end up at the City Centre location. There is no one at the front desk. There is a girl there waiting with a laundry basket in her hand. After about 5 min and ringing the bell a few times she says "good luck, I've already been waiting here 20 minutes" and walks off. We continue to wait. No one is there. We call out a few times. After a few more minutes I decided to call the front desk. A man answers, who is not actually at the front desk, and says "ok I'll be there soon. I am helping another customer". He immediately walks out of the storage closet with the extremely strong smell of marijuana. He checks us in. We get to our room which is absolutely filthy. It's falling apart everywhere. There's filth on just about everything in the room. We couldn't even sit on the chair because it had white stains all over it. It was a horrible experience. Had I known this would have happened, I would have booked somewhere else. I have booked Extended Stays many times and have never had anything like this happen. But now I will steer clear of them altogether.

I enjoy staying here the rooms are big clean neat in my room the air conditioner hardly works one of the stove pilots doesn't work and the fan in the bathroom doesn't work and now they want to charge $15 a day late fee when I was told that I can pay my rent in two parts I work as a server so my paychecks come Tuesday night at 10:45 so I pay Wednesday morning and then Friday or Saturday at the end of the week when I get my tips but this $15 a day stuff when your rent is late does it not make sense when people are trying to make it it is designed for you not to make it to keep you where you at or on the streets and that's not fair to the people that do pay I understand that there's people that say they're going to pay every week and don't but I do and I'm paying 800 to $1000. a week and that's ridiculous when I work hard and I pay every week so now I would not recommend this to nobody unless you're going to stay for a day and then leave that's it so that's crazy

If there is an issue try to find a solution that doesn't suck and try to make it better. Example; when a patron wants to "EXTEND" their stay 1 day do not make them "check out by 11 am" and then "check back in at 3pm". And that is not the worst you all did!

I enjoyed my stay at Extended Stay in Fort Walton Beach,Fl at 915 Harrelson Dr.My check-in as quick and easy,Tanisha was working the front desk and it was a pleasure meeting her.She was a great help.I will see.be back.I def.recommend this Hotel.

I enjoyed my stay at Extended Stay America at 1065 Hospitality Lane, Fredericksburg VA 22401. First, the area is nice, and the Hotel is brand new. There are enough parking spaces. When I walk into the building the lobby is clean and modern. The room is wonderful, ultra-clean, and modern. The kitchen had all new appliances. The staff is friendly and professional. I'm pleased with my stay and will use this Extended Stay America whenever in the area.
GRW

Run down facility in Princeton NJ. Bad service. Only one room key out of 2 worked and we had to go back and ask them to activate the second key. Next day requested towels change and staff said drop off the existing towels and will let you know when new ones are ready. It’s been more than 3 hours and still don’t have towels ready. Secondly not all staff is as friendly, rather abrasive way of talking to customers. This hotel organization is not what they advertise it to be.

My husband and I stayed at the Extended Stay America in Overland Park Ks from June 12th until September 24th 2023. We were working in Kansas City waiting to transfer to a new State. While there the staff was rude, except for 1 and very uncooperative. We were only allowed 1 roll of toilet paper and had a hard time getting towels and linens because they never had clean ones. Housekeeping didn't know how to clean if they did show up. We usually did our own cleaning because Housekeeping did not show up. There was cockroachs and brown recluse spiders. Pest control was only there once in 3 1/2 months. We were allowed to borrow a broom but not a mop. The floor was so dirty our feet would get black walking on it. Absolutely disgusting!! The manager was rude and conceited and the assistant manager was impossible!!!

not what went wrong The question should be What is right?
Dirtiest room. i have ever stayed in. 408 Owen drive Fayettville N.C , i feared for my life when the cock roaches tried to steal my dinner. The second room
that a fellow employee stayed in with his daughter was worse. the only salvation for this building is Fire Practice

I booked this hotel in advance and upon arriving was told that the hotel was overbooked and that I did not have a room. We had driven 8 hours to reach the hotel. We then needed to find another hotel.
The same thing happened one other time and we were sent an email on the morning of travel.
There is a problem with communications between reservations and the front desk of the Bessemer location. This issue needs to be solved.
Details: The reservation agent did try to help me upon arrival but his other location choice was 20 miles away and it had been a very long day of travel. By the way, I had even reached out to him earlier in the day to be sure of my reservation.
We found our own hotel but ended up having to pay more for the night.

Staying here at the Columbia Maryland Eli Whitney Dr. location is great. Ms. Eunice as well as Ms. Sofia and Maintenance made my stay enjoyable and comfortable. The rooms are spotless and if there is any issue with your stay Ms. Eunice and Ms. Sofia will address the issue right away. The outside of the Building as well as the inside of the building is well maintained. I guess that's why I extended my stay because of the hardworking team of ESA of Eli Whitney Dr. Keep up the Great work!!

They recently sent a new "manager" to the Lewisville TX location. The first thing she did was kick out anybody with a pet unless they came up with an absurd amount of money with no advance notice. I didn't have it at the time so she called the police and kicked me out. MY boy, and best friend for 13 years died that day in the extreme heat because this heartless slob couldn't wait until regular checkout time even though my rent was up to date. To call her a kunt would be an understatement. RIP Bob. I miss you so much. Don't patronize this crapass hotel.

For the last few months I've spent over 3000 dollars staying in a extended stay in austin tx. My job took me to tracy california, where I booked at an extended stay for a week. I plan on being in tracy and staying at there hotel for around a month. I arrived a day early, so I called a sales agent to see if I could get the best rate for the one extra night. I was told he couldn't give me a discount, wouldn't even give me the weekly avg rate i would be getting the next day. he couldn't even match thier on line price. I would definitely recommend you find another hotel chain.

My stay was very pleasant I love the hospitality from Shante as well as my room was very clean and comfortable it’s a very nice area as well as hotel

The customer service agents are super rude!! The lady argued with me about MY service animal telling me it doesn’t “Sound” like my service animal as I explained to her that he was. As if I was lying to her! Like who tf are you to lie to!! Don’t ever book with these rude nasty people!

Newark Airport-Elizabeth NJ. My 17 year old daughter said it reminded her of “5 Nights at Freddie’s”. No one at front desk to check us in for 20 minutes. No bathroom on first floor. No airport shuttle until 7 am. Elevator stunk. Dark hallway. Counter in kitchen was damaged. Hair in bathroom sink. Broken lamp. Mattress raised when sat on. No outlets by beds. Breakfast was weak coffee and stale muffin. Check out was drop box for key cards. I canceled my reservation for return flight.

The Extended Stay in Sorrento Valley in San Diego is a good location and the front desk and cleaning staff members are hard working. Violeta is a super hard worker!

I recently stayed at this hotel and was unfortunately not happy with a single day. First night I was put in a room where a pet had peed on the bed and smelled strongly of urine. The bathroom ceiling had some red splatter on it and the first towel I tried to use had hair in it.
A small complaint was that the tv remote did not work other than to turn it on and off.
Was easily moved to a new room the following morning.

The rest of my stay was in this new room.
The counters and cabinets showed a lot of wear and damage with one desk missing a drawer entirely.
The bathroom light was dim and buzzed loudly while on, though this bathroom had a nicer shower head.
Housekeeping came to my room one day while i was using the restroom, door open as i was staying alone, and had i not latched the door with that swing arm latch, they would have walked in on me in the middle of using the restroom. I had the deadbolt locked and that did nothing to stop them trying to enter without knocking or giving any warning.
The room did not have anything i could put on the door to indicate i did not want any housekeeping during my stay.
Each day was frustrating and to top it all off, i needed to extend mynstay fe a couple more nights and called the front desk to do so. I was quoted nearly 2x the cost i had been paying per night already and was very disappointed with the fact this level of quality was costing me over 160 per night at their normal rate.

I was reached out to by someone from their customer service center amd was only offered a 1 night stay for free, but itnhad to be mailed to a physical address and i would have MUCH prefered they simply refund me some of my cost.
The representative also never responded to any of my additional comments about my stay.

After this i looked around for a dofferent hotel and settled on a best western for 145 per night and the hotel is many times nicer and overall comfortable

I will never be staying at another Extended Stay America hotel again.

Would give a negative 5stars if possible…made reservations with the 2420 Lamar blvd Arlington tx location….all the other hotels were booked due to gold cup soccer games…arrived at hotel only to be told they didn’t have rooms even though we had reservations…turned out to be the best thing ever as we were able to stay at laQuinta instead. Extended stay America has to be the worst company EVER..thank you extended stay for doing us a favor as the place turned out to be a dump…do not book or stay with this company…save your money and sleep in your car instead!