FENSA Limited Avis 151

FENSA are a waste of time, FENSA installer did not register certificate. FENSA could not careless, they said call Building control and ask them for a certificate. What is the point of this organisation??????

I’ve recently been trying to resolve a cracked door frame which is under guarantee. It was recommended to me that I contact FENSA.

My first stop was the FENSA website which I found really easy to navigate. It made it clear what FENSA can do - and crucially, what it cannot do.

With this information, I sent a message to their support team via the message portal online.

I received a reply within a couple of hours from Heather Parker who gave me some brilliant contacts/pointers about where to find the right help and support.

I’ve followed up on those contacts and I’m amazed at what help is out there for consumers facing installation faults and disputes.

I now feel much clearer on my consumer rights, how to seek redress and more than anything, I feel I have professional people I can turn to for advice and support.

Thank you!

Every time I have had a reason to contact FENSA, I have had the very best customer service! They've bent over backwards to assist when I've had customer's who require their certificates in a hurry. Heather called regarding an issue this morning and could not have been more pleasant and helpful. Many thanks from Thextons

Had and issue (my own fault) when purchasing a certificate, Heather who dealt with the enquiry, helped me out and was extremely helpful and my in opinion, an asset to Fensa.

Random rep came knocking pretending he didn't see the "No Cold Callers" notice (He looked at it on the camera playback)
Breached GDPR by giving personal details away for some customers down the road that we don't actually know.

Just like the previous reviewer, I had dealings with a so called support operative called Heather Parker who really could not have cared less. FENSA are quite clearly there for the benefit of the companies paying the membership fee rather than the consumer. Only given one star as zero is not an option. Hopeless.

You would find more use in a chocolate teapot.
Dealt with a customer service agent called Leni Duckering who just didn't care about helping. A robotic response that wouldnt even deserve the time of day.
Most definitely a money making scheme to rip off customers and protect the "old boys club"
just get any good installer and get it certified by your local authority... you dont even need fensa

it's a real shame we have to even give it 1*

Sam Davies, protects installers from action instead of fighting for consumers.

It appears they are unaccountable to anyone. Tried to obtain information regarding Building Regs. without success. The people say they are undersaffed. I really don't know what they do except take money from teh glazing industry.

Just because the solicitor provides you with a Fensa certificate when you buy a property, it doesn't mean anything unless you transfer it in to your name, which has to be done in the first 12 weeks and you have to pay for the the privilege. Buyer beware.

Had a question, and it was answered promptly and professional by the friendly Heather Parker, giving me all the information I needed :)

I spoke to Heather who was really polite and immediately resolved my query immediately. I received an FENSA certificate with the incorrect door number the installer was contacted and a New certificate issued. Heather went above and beyond rang me back to confirm this. FENSA need more people like you.. Exceptional customer service.

Immediate response and action to my request. Well done and thank you. It’s nice to see a company working and doing the best they can for a customer.

The FENSA scheme is a total scam. It’s not difficult to replace windows so why this is imbedded in legislation is anyones guess.

Spoke to Heather parker about problems I was having with a large company in regards to getting my fensa cerificates and after 12 months still no solution. Within a couple of hours heather made a a couple of calls took some details and called me back to say all sorted!! Heather was very professional and competent in what was required, very happy.

Recently had new windows by excellent FENSA approved installer. FENSA contacted me to ask if they could come to inspect them giving a two hour window for the appointment. I waited at the property for 2 hours and a tenant rearranged their schedule to be available to provide access.

The FENSA inspector called me 5 minutes after the 2 hour window as I was driving away to say he was 30 mins away. No apology.

The controller then called to rearrange the appointment and when she realised I wasn't happy, hung up.

Unaccountable, inconsiderate and arrogant.

As an installer we were apprehensive about the Trustmark onboarding process at the beginning..
but thanks to defined process driven support by the Fensa team.. the whole journey went through seamlessly.. Special thanks to Heather Gibson and Fensa team..

No deposit protection. Windows companies want deposit upfront installation with waiting time being 6 months.
There is no deposit protection (insurance companies removed protection due to high volumes of defaults). They down take credit cards etc.
FENSA secure payment great theoretical idea as no window company wants customers unlocking deposit - hahahaha. Much easier to take money and diaper then actually do a job.

Fensa approved installer fitted windows recently to my mothers, who is a pensioner, house. The finish is diabolical, 2 of the windows don't close properly, the work was registered as completed BEFORE the windows had been fully fitted and noone cares. Apparently a day or 2 out is not an issue!!! They have advised to take it up with citizens advice as they dont care if the windows are faulty, just that regs were followed, if you see a company covered by Fensa and installsure (look to be the same company) run as fast as you can as you may as well burn your cash!!

As other reviews mention, FENSA is a complete waste of time.

When I reported an installer for issuing a certificate for a door that was the wrong size and couldn't even be opened. Their response is to suggest that the installer will had an "administrative error" and issued the certificate too soon.

Quite simply they do not want to take action against their installers at is will impact their revenue stream !!!