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Fidelis Dog UK Avis 5

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TrustScore 4 sur 5

4,0

Magasin d'articles pour animaux
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À propos de l'entreprise

  1. Magasin d'articles pour animaux

Écrit par l'entreprise

At Fidelis, we believe your dog deserves the very best. That's why our range of Fresh Menus is crafted with a simple philosophy: real, wholesome food, just like a home-cooked meal. As a proud, family-owned company trusted by over 15,000 stockists across Europe, we're committed to raising the standard of dog nutrition. ❤️

Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

5 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 4 sur 5 étoiles

I am waiting now for an answer to my…

I am waiting now for an answer to my emails and text since last week. No response, no reaction to my question why my orders have not shipped.
I am not happy at all as I am running out of food!! That is not good customer service.
PS 03.06.2026
Fidelis contacted me now and everything is sorted. I
am happy with their explanation for the delay, therefore changing my star rating. They also offered me a discount for the inconvenience.

2 juin 2026
Avis spontané
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Réponse de Fidelis Dog UK

Thank you so much for your understanding, kind words, and updated review, MH. We're delighted that we were able to get everything resolved and that you're happy with the explanation provided.

It was lovely speaking with you yesterday, and we're so pleased your dog is loving their food ❤️

We truly appreciate your support and the opportunity to put things right.

We'll continue doing everything we can to provide the products and service you expect from us, and we look forward to serving you for many orders to come ⭐

Thank you, Fidelis ❤️

Noté 5 sur 5 étoiles

Easily the best food/treats on the market!

The most natural treats and food on the dog market! I’ve been using fidelis for years and my dogs can’t get enough!
Also the customer care I received from William is always fantastic!

Thanks again Fidelis!

8 mars 2026
Avis spontané
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Réponse de Fidelis Dog UK

Hi KT,

Thank you for such a nice review, we are super happy to hear you have been enjoying our range for so long! We will pass on to William too your kind feedback, we are sure he will love this as he is commited to offering the best products and service to all of our customers.

Have a great weekend,
Team at Fidelis Dog ❤️

Noté 5 sur 5 étoiles

Rated highly by Coton puppy

My Coton puppy loves this food and it's very healthy, with high meat content and no nasties.

18 mars 2026
Avis spontané
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Réponse de Fidelis Dog UK

Hi Jade,

Thank you for sharing your lovely review! So happy to hear Coton is loving her new food, as always we are here for you if you need us for any more advice or help with our products ❤️

Team at Fidelis Dog

Noté 5 sur 5 étoiles

Great clean food that I could eat…

Great clean food that I could eat myself!
The training treats and yoghurt snacks are the best . No nasties ,just good meat content without any of the other stuff that many companies bulk into their foods and treats and the best thing is my two Westies ,who are very picky ,love all the varieties all the treats and all the training treats. The only thing I have to worry about is which one do I get next?

20 février 2026
Avis spontané
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Réponse de Fidelis Dog UK

Hi Diane,

Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that you and your two Westies are loving our food and treats. It means the world to us that you appreciate the quality and care we put into using only the good stuff - no nasties, just wholesome ingredients.

Knowing that even your picky pair enjoy our range truly makes our day! 😊 We love that your biggest challenge is choosing what to try next—that’s a fun problem to have!

We’re always here if you ever need any recommendations or have questions. Thanks again for being such a valued part of our fidelis family ❤️

Best wishes,
Team at Fidelis Dog

Noté 4 sur 5 étoiles

Had issues but supplier resolved.

Update:- supplier contacted me and resolved all issues I had. So now happy.

Old review:-
I placed an order recently and received ok. Problem is some of the supplied product is 3 months out of date. Firstly that is illegal and secondly I have tried to contact via the website and also phone but the phone states it's fully online now (which is not helpful when trying to resolve an issue). Therefore as I have not received any response nor am I able to speak to someone to resolve this is being marked as a 1 star only. Sorry but you need to improve your customer service and supply in date goods. I'm not happy.

9 janvier 2026
Avis spontané
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Réponse de Fidelis Dog UK

Hi Rik,

Thank you for your updated review.

We really appreciate you giving us the opportunity to resolve this for you, and we are glad we were able to put things right. In this case it was misprinted packaging during our production, this has now been reosalved and all team member training updated on our automated machines and date settings (this changes from day to day and is manually set from its first inital batch stored in the system, for your issue our team member did not set the true date, instead just hit print & run which has ofcourse caused us the issue which had arisen)

We take all feedback seriously, especially when something has not gone as expected. We always review any issues raised and use this information to improve both our service and our products going forward.

Thank you again for your patience and for being so supportive while we worked towards a resolution. It truly means a lot to us. ❤️

Kind regards,
Team at Fidelis Dog

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