Foodpanda Thailand Avis 

Terrible delivery and service. Its also a Salim.

False marketing with coupons expiring after literally 3 min, but promoted on-page for the whole day (use this to get xxx off). I tried it myself, and timed it!

No way to reach support, only when ordered and something is wrong.

Use Grab or others as much as I can.

Terrible customer service. Told me I had to wait for two hours for a pizza and was not allowed to cancel my order. I had already been waiting for one hour when I contacted customer service. And they told me that I had to wait another hour. The restaurant clearly hadn't started making my food as it doesn't take one hour to cook a pizza but I was still not allowed to cancel. The customer service agent then just ended the chat. I am absolutely appalled by the terrible customer service.

Worst company I have ever dealt with in my entire life. Now 6 hours without food, customer service is a joke. All other restaurants are closed due to Covid-1984. So we are left hungry and no food and they also charged my credit card.

Update: Foodpanda gave me a credit of less than $1.25 (at time of writing). They said they will also unfreeze the total amount on my CC card.

I told them they can shove it up their Panda hole.

Good bye Foodpanda, hello Grab!

A total disgrace of a company! They could not deliver my food and marked it as delivered. When the customer "support" called me from Malaysia they did not want to help me. They even hanged up on me. I would never ever use this company again. Grab is sooooo much better. Never had any problem with Grab.

Sometime not cover the area . it's expensive transport .

Flawed payment gateway setup on their website causing failed transactions, insecure customer data and failed orders.
Repeatedly dishonest customer service team who lie over and over in desperate attempts to cover up the embarrassing incompetence that is the Food Panda tech team and senior management.

The most poorly run, unscrupulous company ever in Thailand. The Thai government must investigate Food Panda for their shady business practices. Hundreds and hundreds of people complaining about not getting their orders, not receiving refunds, vouchers that are advertised that don't work, useless customer service bots from Malaysia who are clueless on how to resolve a problem, it goes on and on. If it was just a few dozen people complaining I could understand, but there seems to be hundreds and hundreds of continual complaints. Investigate them or shut them down! Use Grab or Lineman instead - much better customer service from Thai reps.

They are getting constant negative reviews and for a reason. sad as the idea could be good. Serviceis not good and drivers are a danger for other motorists on road and the should be banned from driving on roads as they show not respect for other people.

it is okay. the convenience most especially during this time.

Been a customer of Foodpanda Thailand since March 2019. I’ve found their food- and grocery service quite pleasant and they often offer nice vouchers for you to shop with.

However, I’ve always been using my credit card to order things and every time my order was cancelled, I would receive an email stating that the refunding process has started and that I would be receiving the charged amount shortly. Coming from an EU country with strong regulations, I didn't think any more of it.

In December I started getting a lot of cancelled orders when buying groceries and I started to notice that the charged amounts never appeared back on my bank account. The charge amount was there but no credit back, and when I started to check my account for the entire 2020 - I saw all the charged amounts but not a single credit amount back at all. We are talking about several thousands of Thai Baht that I just assumed had been refunded.

After contacting their customer support, the first person immediately responded that they had screwed up and that my amounts would be credited back immediately. After a couple of days, I saw 600 baht back on my account but the rest was nowhere to be found. I sent many follow up emails where they kindly responded that this was escalated and that a manager would be in touch, which never happened.

In the beginning, I wanted to give this the benefit of a doubt since we are talking about a quite big company here in Asia, but the facts speak for themselves – so many orders that never were refunded can’t be a coincidence. Either Foodpanda’s financial department is non-existing or this is done intentional.

If it’s done intentional, my read of their practices Is the following. I suspect that they don't initiate the refunds until you first ask for it. And since they have a 30 day back policy (amazing!) combined with an app that automatically deletes all the cancellations – it’s practically impossible for you as a customer to puzzle things together after 30 days. I think they count on that the customer would either forget about it or don't think it’s worth the time to complaint.

I have no hope any longer of getting all my money back. Now I start to understand how they can give out all them vouchers when their cash cow is partly illicit practices of credit/debit card refunds.

I still use Foodpanda since it's convenient during the corona but I have resorted to only pay by cash. My advice to anyone reading is to also only pay by cash when especially ordering groceries since they have a higher risk of getting cancelled. I sincerely hope that Thailands better business bureau will investigate Foodpanda’s practices because this is nothing else than fraud.

Sincerely,
S

Hi your service is the worst I’ve ever used. The website is an absolute mess and the drivers don’t listen to instructions. I listed to change my phone number and it first wouldn’t let me. So I went with the phone number it forced me to use which was an old number and asked for the driver to press the doorbell in “delivery instructions”.

The driver never arrived and sent these messages after leaving and I waited outside my house and he never came.

Then he pressed order “received” so when I called the restaurant, they said I still had to pay because the driver never canceled the service. I tried ordering again and then it said I was not allowed to change the date from TWO DAYS FROM NOW. I tried to contact the Foodpanda helpline and there was no number listed and no where to find live chat support.

The system is the worst I have ever seen and when I called the restaurant they said they could not contact food panda directly themselves. I spent 2 hours trying to get the food or money back and nothing worked. The restaurant said food panda always has issues and to please use Grab or Lineman because foodpanda sucks. You should be ashamed.

Badly designed system. Bad service. Late 90% of the time. The laughable 'customer service' app asks if the advice helped or "you need more information". If you click on that, it responds with, "Thanks, keep navigating". Useless. Grab Food app from now on.

the worst service ever, never answering the phone as well and don't care, the only thing they know is to take your money. thank god there are nother alternatives

Junk company! when everything goes right, they're OK at best.

Drivers can never find my location, even though there is a map utilising GPS. Absolute morons!

when things go wrong, good luck getting your money back. I have 5 cancelled orders (debit card) that have not been refunded, after 1.5 months, even after going through an extensive process with support.

In addition to that, I'd received a wrong item 3 days ago and contacted support with photographic evidence of both the item and the receipt. They stated that I should get a voucher for the value of the item in question, but it's been 3 days and there's no voucher in my account.

Prior to that, I'd been missing an entire meal set (ordered 2, got 1), and they admitted fault, but had stated that I'd exceeded the refund threshold, thus could not get my money back.

They've improved from the start of the year, but still continue to cause headaches for customers.

I recommend using another service. Foodpanda is only good for exclusive deals and discounts. That's about it.

NEVER pay with a card. Use cash exclusively, as you won't get your money back if your order is cancelled.

bad bad bad costumer service, always late and blaming restaurants for their mistakes, and giving really bad costumer service
they said will give me refund but never did i had to ask 3 times even thu it was written in the email

This app is just about the worst food delivery app I’ve ever used. About 20-30% of the time your order is accepted and then cancelled with no explanation. Then, good luck with Customer Service. Describing them as lousy is a compliment. You’ll only receive canned responses to your enquiries which are nothing more than empty apologies and claiming “love” of their customers — whom they continually treat like crap. Of course, there’s no option to speak with anyone “live”, and indicated follow up promised never occurs. Finally, NEVER use a credit card to pay for an order. Only cash on delivery. If you pay by credit card, not only is there a good chance your order never arrives, getting a refund is a hassle. Best to avoid this app entirely!

I normally don't like to write bad reviews but this takes the cake.
Worst, worst and worst......
The "estimated delivery time" on the app is a JOKE!
The "help" option is even WORST!
Already took the app of my phone and I'm sure many of you already have or going to soon.

On the bright side, delivery guy was polite and helpful and the food was hot and correct order. The place I had ordered from was on 3 kilometers away so I'm sure that helped.

FP, you will not be collecting money from me ever again.

Truly awful - ie non-existent - customer service and they don't publish a phone number so that you can talk to them. This is a company that does not want to interact with its customers, obviously because so many if them are dissatisfied. There are other options for food delivery in Bangkok - use them!