Fountain Filters Avis 

224
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent company to deal with and in my case having the option to buy just filter media if you already have a cartridge. Prices are competitive and their website is very helpful. Will definitely buy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The team at Fountain Filters are excellent. I made an error on my online order and I received a very helpful phone call bringing this to my attention. This saved a load of hassle down the line. Del... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Yet again Simon has pulled out the stops. Been having issues with our borehole water. Talked through with Simon who knew all the answers. Sent me the right cartridges and everything is now fine. Haste... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... Voir plus

À propos de l'entreprise

  1. Magasin

Écrit par l'entreprise

We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.


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4,8

Excellent

TrustScore 5 sur 5

224 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(224)

22 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Reliable Supplier

My replacement filter arrived safely in London just three days after I placed the order online. I am very happy with this company and will use them again.

7 janvier 2021
Avis spontané
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Réponse de Fountain Filters

Thanks for the lovely feedback Gerlando. Royal Mail have been a little busy and this has had a knock on effect for our customers. But pleased that your cartridge arrived in good time.

Noté 5 sur 5 étoiles

Excellent knowledgeable care

Excellent knowledgeable care. Very friendly and helpful indeed. Thank you

10 décembre 2020
Avis spontané
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Réponse de Fountain Filters

Thank you so much. Your feedback really does help and support a small business like ours. Simon & Lou.

Noté 5 sur 5 étoiles

great customer service and product

I live in a very hard water area so unsure of which product I needed but after speaking to them ordered the correct product for my needs and it all arrived very promptly with every thing needed to install.

7 décembre 2020
Avis spontané
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Réponse de Fountain Filters

Happy days Stuart. Thanks for such lovely feedback and glad we could help you out with your hard water filter. Lou & Simon

Noté 5 sur 5 étoiles

Good Seller

Good website, excellent service, on time and works well. THANKS!

14 novembre 2020
Avis spontané
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Réponse de Fountain Filters

Thanks Steve. Glad your o-ring fitted and you've now got a good working system again. Simon & Lou.

Noté 5 sur 5 étoiles

Immediately responsive

Immediately responsive to email, telephone support and delivery. A personal, hands-on business that leads to re-ordering with confidence.

10 novembre 2020
Avis spontané
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Réponse de Fountain Filters

Thank you so much Enid. That's made us smile today. Have a lovely day. Simon & Lou

Noté 5 sur 5 étoiles

Replacement water filter cartridges

I needed 2 water filter cartridges and found this company. Excellent prices, great communication and fast delivery. All in all a great experience.

4 novembre 2020
Avis spontané
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Réponse de Fountain Filters

Thanks so much for your lovely words. We appreciate you taking the time to leave us a review. Simon & Lou

Noté 5 sur 5 étoiles

Great value and customer service

Great value and customer service. Good advice and quick delivery. What more could you want

24 septembre 2020
Avis spontané
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Réponse de Fountain Filters

Thanks for your lovely review Mark. We really appreciate it.

Noté 5 sur 5 étoiles

Very impressed

Very no, EXTREMELY good service and plenty of time to give advice. First port of call in future

22 juillet 2020
Avis spontané
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Réponse de Fountain Filters

You've put a smile on our faces this morning after reading your kind words. We are incredibly grateful. Thank you. Have a lovely day. Simon & Lou

Noté 5 sur 5 étoiles

Excellent customer service from Simon

I contacted Simon after making the incorrect purchase on Amazon and the technical expertise was fantastic. The o ring i needed was very specific for a RO water filter system that I bought abroad and i an now glad to say no more leaks thank you Simon and Louise

27 juin 2020
Avis spontané
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Réponse de Fountain Filters

Thank you very much for your kind feedback Sundeep. The correct sized O-rings can be problematic to find and we're pretty confident that we can find the correct ones for a customers now for a variety of systems, not just ours! Have a lovely day. Simon & Lou.

Noté 5 sur 5 étoiles

Sooooooo helpful.

I needed parts to enable me to connect my freezer water ice dispenser to my water supply. Different size pipes, old and metric sizing. After emailing my problem, I was thrilled with how quick it was answered, and how research was done to direct me to where to get a part, which would connect to one they sold. A week later I had both parts, I fitted them easily, and now have water, ice and crushed ice on demand.
Such customer service to be proud of.

2 juin 2020
Avis spontané
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Réponse de Fountain Filters

Such lovely feedback Wendy. We are so very grateful that you took the time to do this. We love being able to solve water problems for people and are really happy that you've now got ice! Simon & Lou.

Noté 5 sur 5 étoiles

Easy reorder and fast delivery

Easy reorder and fast delivery. What's not to like.

7 mai 2020
Avis spontané
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Réponse de Fountain Filters

Thanks Harry. We try our best and are happy that you were happy with our service. Lou & Simon

Noté 5 sur 5 étoiles

Ordered 1 x Pearl-T Drinking Water…

Ordered 1 x Pearl-T Drinking Water Filter on the Internet. The order was filled by the local distributor {about three miles away, crow flight}.
Simon rang up and offered to drop it off the same day, which was great, and he did.
So far very happy with it.

2 mai 2020
Avis spontané
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Réponse de Fountain Filters

Thanks for your kind words Mervyn. It seemed sensible to drop your parcel off as you're really only around the corner from us. Glad you're happy with it and we're always here should you need us. Have a lovely day.

Noté 5 sur 5 étoiles

just brilliant

There are some rare companies that you just know you can trust the minute you speak to them - and fountain filters are just one of those companies - Simon and Louise seem so genuinely nice people - 100% recommenced

1 mai 2020
Avis spontané
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Réponse de Fountain Filters

Thanks so much John. We absolutely love what we do and appreciate our customers so much. Have a lovely weekend.

Noté 5 sur 5 étoiles

Recommend - stands out from the crowd

Good price, quality product and service including almost immediate dispatch. Stands out from the crowd.

1 mai 2020
Avis spontané
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Réponse de Fountain Filters

Thank you so much for your kind words. This kind of feedback makes our day. We're buzzing. Always happy to help our awesome customers. Have a lovely weekend.

Noté 5 sur 5 étoiles

First class service

First class service. They give regular reminders when a replacement filter is needed and orders are delivered quickly and efficiently. They are very knowledgeable and happily spend time answering questions and giving advice.

2 avril 2020
Avis spontané
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Réponse de Fountain Filters

Thanks Ian. It's a privilege to have customers like you. We love doing what we do.

Noté 5 sur 5 étoiles

Excellent Service

My filter was fitted a number of years ago before I bought this house. I needed some spares that Simon kindly supplied at a good rate considering P&P is included. Not only that but I asked for a couple of washers that he did not have but Simon got them sent to me free of charge.
Excellent service
Cheers
Stewart

30 mars 2020
Avis spontané
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Réponse de Fountain Filters

Thank you so much for the lovely feedback Steward. It was a pleasure to help you out.

Noté 5 sur 5 étoiles

Very Helpful

We ordered a 3-lever tap, but was not aware it was out of stock at the time of ordering. However, we were kept informed with updates on the progress of our order, and in the end the tap arrived sooner than the stated delivery date. Very helpful company and we wish them every success with their business.

5 décembre 2019
Avis spontané

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