Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Voir plus
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Lisez les avis des autres
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Voir plus
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Voir plus
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Coordonnées de contact
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Royaume-Uni
- www.fpmailing.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Used FP for years!
Used FP for years and it's always been great.
Updated our machine today, Sarah made it so easy.
Thanks.
Excellent service
Never completed the process before, used an old email from my colleague and emailed Bobby-Louise and she was amazing, explained exactly what I needed to do and entire process was completed in under 15 minutes from original email
We needed to order ink
We needed to order ink, and when I contacted the customer support team, they where extremely helpful and advised that due to us moving addresses, we would need to fill out a form. Normally you would just be told to go onto a website. but not only did they order the ink we needed and sent it to the new address, they also entered the link into the email to make life easier for us to sort out. the service I received was fast, efficient and extremely pleasing. I would recommend this company to anyone who needs a franking service. thank you for the great service and keep up the exemplary work you do
Thanks to Mia & all at FP Mailing
Thanks to Mia, and the rest of the customer service team at FP Mailing, they were brilliant. We had an issue with our faulty franking machine, which was replaced within days, the help and support from Mia was extremely professional, her communication skills was great. Thank you Mia and all at FP Mailing.
Very helpful
Sarah was very helpful and explained each step in a way that I could understand.
Fantastic Service
My phone call was answered immediately by Jo, who actioned my query / request at once.
She provided a very impressive service, with a very helpful manner.
Thank you, Jo.
Very Professional & Helpful
Sarah Read helped us install our new franking machine. She explained everything in a detailed manner and made the process as stress free as possible. She was very professional and very polite.
Bobbie was very helpful and resolved my…
Bobbie was very helpful and resolved my query within minutes
Super service from Mia @ FP
Super service from Mia @ FP - really helpful setting up our new Franking Machine. Thank you.
I asked a question and Mia Miles was…
I asked a question and Mia Miles was extremely helpful and was able to answer my question and also provide the solution, which was carried out in the stated timescale. Great service and happy to leave a positive review as I don't think enough people do.
Excellent service
Excellent service.
Talked through connection process clear and efficiently.
Great Customer Service
My queries are always received in a friendly and supportive manner, and queries always resolved quickly. Great Customer Service.
Cancellation of service
We have been with FP mailing since 2017 and have never had bad service, everyone has always been extremely helpful and professional. We have unfortunately had to cancel after 8 years as we now run a paperless office and everything is digitally signed, if it was not for this we would have never have cancelled our account. Wishing all at FP the best for the future.
Great experience with Mia Miles
Great experience with Mia Miles, she was responsive and really helpful!
Customer support (Sarah Read) was…
Customer support (Sarah Read) was phenomenal, very patient and polite. Gave step by step instruction on how to resolve my problem. When issue reoccurred, device was swapped without any hassle. She even calls back to make sure everything is running smoothly.
EXCELLENT SERVICE - THANK YOU
Excellent service Georgia Brookes was…
Excellent service Georgia Brookes was amazing to speak to, she resolved our enquiry incredibly quickly even though we had issues prior we got a new machine and cartridge and she helped with all the installation. Very impressed.
Always a pleasure to deal with
Always a pleasure to deal with. Calls are answered quickly by experienced and pleasant staff
Great service as always
My experience was very easy and smooth…
My experience was very easy and smooth with the help of Sarah who after receiving our new machine helped guide me over the phone to add the balance from the old machine to our postage account, reset the logo onto the new machine and the process to collect the old machine
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