Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Voir plus
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Lisez les avis des autres
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Voir plus
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Voir plus
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Coordonnées de contact
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Royaume-Uni
- www.fpmailing.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Always receive excellent service and…
Always receive excellent service and support with FP Mailing. Sarah and the staff are so knowledgeable, friendly and happy to help with any issues (not that we get many!). Highly recommend!!
28 mai 2025
Avis spontané
If we could review with no stars I…
If we could review with no stars I would. We have been waiting for our new equipment since December. It's May. We wanted to cancel our services because of not using their service. Reason being, we never received the new equipment. When we were told we needed new equipment they had us sign an agreement for the Equipment. You know the equipment we never received.
We finally had enough and called to cancel our service. Evidently we would have to pay $300 to cancel our service because we signed that agreement for the equipment, that we cant use, because it never was sent to us.....
Do not go with these guys. If you only send out a small amount of mail a week its cheaper just to get stamps.
20 mai 2025
Avis spontané
Fab service received from FP
Fab service received from FP. Cannot fault in any way.
Sarah was excellent... polite, professional, informative.
A pleasure to talk to.
15 mai 2025
Avis spontané
Bobby has been so helpful in updating…
Bobby has been so helpful in updating our details and getting our issues resolved!
15 mai 2025
Very helpful and efficient lady called…
Very helpful and efficient lady called Jo .
Very easy process overall to my issue
14 mai 2025
Excellent Response
I had a request for information, provided a very quick response and a professional approach.
Thank you Sarah
9 mai 2025
Avis spontané
Very happy!
Danielle & Sarah were extremely responsive and helpful. They resolved our query swiftly, professionally and efficiently! Thank you
9 mai 2025
Avis spontané
A very quick and helpful response from…
A very quick and helpful response from Danielle. My query was dealt with immediately and with such ease of service. Very impressed with your levels of service and professionalism. Thank you once again for all your help!!
6 mai 2025
Avis spontané
Consistently great service
We have had a franking machine from FP for a few years and their service is always great. Everyone in the support team is responsive, helpful and friendly. Today we had an error message on our machine, and within an hour of emailing the image to them, the team was on the phone working out the problem and arranging a replacement machine. Would recommend to anyone looking for a franking machine supplier.
1 mai 2025
Superstar
Understood the problem I was having and acted on it immediately.
Really friendly and super efficient.
29 avril 2025
Lovely lady and very helpful and…
Lovely lady and very helpful and efficient with my request.
28 avril 2025
Sarah was very knowledgeable
Sarah was very knowledgeable, helpful, efficient and rectified our problem
23 avril 2025
Avis spontané
Great Service
I found Bobby to be extremely helpful and found the info I needed very quickly
23 avril 2025
Avis spontané
Great Company to deal with
Sarah was very knowledgable, really friendly yet professional and efficient. The problem was dealt with very promptly
23 avril 2025
Avis spontané
Quick response and issue resolved…
Quick response and issue resolved promptly
16 avril 2025
Avis spontané
A friendly and prompt response.
A friendly and prompt response.
Information explained in an easy to understand format.
16 avril 2025
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