Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Voir plus
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Lisez les avis des autres
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Voir plus
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Voir plus
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Coordonnées de contact
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Royaume-Uni
- www.fpmailing.co.uk
4,7
Excellent
2 k avis
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A répondu à 20 % de ses avis négatifs
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This is a great service.
This is a great service.
I was dealt with professionally and efficiently.
Highly recommended.
Keep up the great work.
5 mars 2025
A really helpfully lady
A really helpfully lady, got straight to the point. customer service as it should be. Thanks
28 février 2025
Avis spontané
One call is all it takes
I had an amazing customer service with Sarah today. She quickly identified my problem, offered a solution and got me to a working machine. She was courteous and professional throughout and ensured all issues were resolved with the one phone call. Well done Sarah, this is what customer service should be like.
27 février 2025
Avis spontané
Outstanding Customer Service
Very pleasant and helpful customer service staff
27 février 2025
Avis spontané
Thank you, Sarah - your help was very appreciated!
Sarah was prompt in answering the phone and was very polite and helpful. My questions were all answered thoroughly and my query was dealt with in a matter of minutes.
26 février 2025
Avis spontané
Excellent
Excellent service so patient with me and it was done super quick
26 février 2025
Avis spontané
Very efficient and friendly service…
Very efficient and friendly service from Sarah Read
20 février 2025
Avis spontané
5 Star Customer Service
5 Star Customer Service - Sarah Read in the FP Support was clearly highly trained and most certainly knew her stuff and dealt with my queries in a very polite, easy to understand and professional manner. 😁 A Fantastic Customer Service Experience 🙌🙌
20 février 2025
Avis spontané
Great support from Sarah
We had the new printer delivered to us, we had to call for support, and Sarah has been brilliant into helping me getting the machine starting.
17 février 2025
Avis spontané
Quick and friendly response from Bobby…
Quick and friendly response from Bobby - thank you!
18 février 2025
Super helpful and friendly
Exceeded expectations and couldn't have been more helpful or efficient.
18 février 2025
Avis spontané
Technical support
Sarah Read offered great customer service and support to my issue.Well done and keep up the great work.
14 février 2025
Avis spontané
Customer Service
Excellent support provided by Sarah, very patient and helpful
14 février 2025
Avis spontané
Excellent customer support
I am not tech savvy (dinosaur really) but Sarah was extremely helpful and patient as she took me through the new machine procedure
6 février 2025
Avis spontané
Sarah at FP was really helpful today…
Sarah at FP was really helpful today when I was installing my new Postbase Mini - from telling me about the hidden bit of polystyrene, to explaining how to download the new postage! Customer service there is always great, and working solo it's great to have a helpful voice at the end of the telephone!
6 février 2025
Avis spontané
new installation
it was great to speak directly to someone, who understood the issue and rectified it promptly
28 janvier 2025
Avis spontané
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