Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Voir plus
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Lisez les avis des autres
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Voir plus
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Voir plus
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Coordonnées de contact
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Royaume-Uni
- www.fpmailing.co.uk
4,7
Excellent
2 k avis
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A répondu à 20 % de ses avis négatifs
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Janie in Support went above and beyond…
Janie in Support went above and beyond today to help me with my franking machine advert request today. Very aim able and extremely patient.
21 janvier 2025
Avis spontané
Queries resolved by Bobby-Louise
Bobby-Louise was very helpful with all of my queries and they were resolved in one call.
17 janvier 2025
Avis spontané
Very helpful advise that fixed the…
Very helpful advise that fixed the problem!
15 janvier 2025
Avis spontané
Sarah was absolutely brilliant
Sarah was absolutely brilliant, very helpful and went through things step by step on the installation for our new franking machine
2 janvier 2025
Avis spontané
Great Support and Super Friendly
I was speaking with Bobby, who was super friendly, very helpful and very patient. Thank You Bobby!
16 décembre 2024
Avis spontané
Spoke to a lovely lady by the name of…
Spoke to a lovely lady by the name of Bobby-Louise at FP who was very efficient in helping me with my query. She called me back when she said she would to advise that my query had been sorted and I was able to carry on with Franking our mail.
13 décembre 2024
Avis spontané
Sarah was most helpful
Sarah was most helpful with assisting with our connection issues. The Postbase mini machine was taking a while to load/reboot but she was patient and resolved our problems promptly.
12 décembre 2024
Avis spontané
Excellent customer service
Sarah was really helpful, and guided me through getting the issue with our machine fixed quickly. Very professional service. Thank you.
12 décembre 2024
Avis spontané
Danielle help solved the error quickly…
Danielle help solved the error quickly and effectively.
Thank you
11 décembre 2024
Avis spontané
Very easy to communicate with FP with a…
Very easy to communicate with FP with a quick resolution
10 décembre 2024
Helpful and Polite staff members
Amanda and Gary were very helpful and polite even though i was calling non stop aha! They were very supported and assisted me with setting up our franking machine. thank you both very much:)! Could not recommend enough.
3 décembre 2024
Avis spontané
WON'T LET ME LEAVE!
WON'T LET ME LEAVE!
Easy to join but now I can't leave, Looks like I will have to contact my bank instead, I've been trying to get a response for 2 weeks!
14 novembre 2024
Avis spontané
Had to set up a new franking machine…
Had to set up a new franking machine and Georgia was just superb guiding me through the process. She took all the stress out of the situation and had me up and running in a very short space of time.
28 novembre 2024
Avis spontané
Very helpful and polite staff that…
Very helpful and polite staff that makes all our requests easy
5 novembre 2024
Georgia has gone above and beyond…
Georgia has gone above and beyond helping me with several problems we have had recently. Her knowledge and customer service skills are excellent. She is an asset to the company.
5 novembre 2024
Avis spontané
Great customer service
The customer service is superb with a prompt response to any query I might have. Whenever I request an invoice their response is instant.
5 novembre 2024
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