I was sleeping on a soft mattress on an electric adjustable bed when I got a bulging disc in my lower back. Even with physio I was in pain each morning. The monk roll has allowed me to continue sleep... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was searching around for where to buy a high qualify futon. When it arrived, it was amazing quality, I was honestly pleasantly surprised. I was a slight hassle and wanted to swap my futon for a th... Voir plus
L'entreprise a répondu
Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Voir plus
L'entreprise a répondu
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Futons 247
Écrit par l'entreprise
About Futons 247
Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.
Our Mission
Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!Coordonnées de contact
Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, Royaume-Uni
- 01752 662030
- sales@futons247.co.uk
- www.futons247.co.uk
4,7
Excellent
370 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We love our new futon
We love our new futon. It has improved our sleep, and solved aches and pains we had for years using conventional mattresses.
11 octobre 2024
Réponse de Futons 247
Hi Ioanna
Thanks for taking the time to leave your review, good to hear that your futon is proving nice and comfortable for you.
Peter
Incredible experience all round
Incredible customer care, really amazing quality goods. I bought the tatami mat and a single futon. I have been blown away by the incredible quality of these items. I don’t think there is anything better on the market, they really are beautifully made. Also Peter helped me on multiple occasions with ordering, delivery and questions! He was so patient and very responsive. So 10/10 for the products and 10/10 for customer service. Also great to know that my purchase is supporting a UK based individual company that make beautiful goods.
11 octobre 2024
Réponse de Futons 247
Hi Angela
Wow, a lovely review and super kind words, thank you so much, I am pleased your shopping trip with us has been so smooth and that your futon and tatami are loved in their new home.
Regards, Peter.
Réponse de Futons 247
Thanks Gabriel, appreciate you leaving a review, thank you for shopping with us.
Peter
Lovely mattress
Excellent customer service and delivery as requested. The mattress is lovely & exactly what I asked for 😊
6 septembre 2024
Réponse de Futons 247
Hi Paula
Thanks for your review, pleased everything has gone smoothly with your purchase.
Peter
I needed a futon at short notice
I needed a futon at short notice, researched the market and decided on Futons247 as the single width was good as was the general quality. Ordering was straightforward and delivery was on time. I learned more talking to the reception than I could find out online. I tried the futon out and it was very comfortable. Well done everyone involved.
11 octobre 2024
Réponse de Futons 247
Hi Peter
Thank you for your review and for choosing to shop with us, great to hear your new futon is proving comfortable.
Regards Peter @ The Futon Shop
Réponse de Futons 247
Thank you, really appreciate that.
Peter
A Very Happy Customer!
What can I say about futons247? This company is a shining example of what customer care should be! I asked a lot of questions via email before purchasing and all of them were answered promptly and efficiently by Peter every time, including on the day of delivery.
The futon itself is fantastic! I have been using futons since the 1980’s and this one (7 layer wool and cotton only) is the best one I have used.
In recent times I have tried other mattresses, everything from traditional coil springs to the memory foam type ones but after much disappointment (and back issues) I have returned to futons and I am so pleased that I have! Literally, overnight my back felt a lot better and now, nearly two weeks later, I feel nearly 100% again. If you have never used a futon, give it a few days to get used to it but after that you won’t look back! Thank you so much Futons247!
1 octobre 2024
Avis spontané
Réponse de Futons 247
Hi Sue
This is a really lovely review, thank you so much and great to hear from an experienced futon user! I'm pleased your purchase from us has gone well and your futon is happy in its new home.
Peter
Really functional website
Really functional website, easy to navigate and find products. Communication through out the process top notch, easy to checkout. Delivery as expected from a class outfit and the merchandise excellent!
11 octobre 2024
Réponse de Futons 247
Hi Kevin
Thanks for your review, we do try to keep the website straightforward to use so appreciate that feedback.
Peter
Our new futon gives a traditional luxury floor sleep
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel to our one bedroom flat.
It really is the ultimate luxury floor sleep. Ordering and delivery also first class.
Recommended.
5 septembre 2024
Réponse de Futons 247
Hi Anna,
Thank you for taking the time to write such a heartfelt review! We're thrilled you're loving your new futon and really appreciate your recommendation.
Keep sleeping!
Ellie x
Réponse de Futons 247
Thank you for 5 stars, Amanda!
Very good quality and outstanding service
I ordered my futon a month ago. They answered all my questions and accommodated to my delivery requirements.
The futon arrived rolled and well protected. I've been sleeping incredibly well since the first night. The firmness of this mattress really benefits my back and I always wake up in the morning feeling well rested.
Good quality, natural, handmade futons. Very competitive prices and outstanding service.
5 septembre 2024
Réponse de Futons 247
Hey!
Thank you for writing such a lovely review - this has made our day!!
Enjoy your restful nights.
Ellie
Service with a smile
They were a bit overwhelmed with orders so it took a while to arrive but it was delivered at the agreed time and the lovely man carried it up several flights of stairs to my 2nd floor flat and still managed to smile when he got to the top! I'm very happy with it; simple to put together, works perfectly.
19 août 2024
Réponse de Futons 247
Hi Patricia,
We pride ourselves on our friendly team, so your kind words mean a lot to us. We're thrilled that you're loving the product and hope you continue to for many years to come.
Best,
Ellie
Wonderful customer service and such a…
Wonderful customer service and such a terrific futon. Thank you so much.
However, we were a wee bit fed up that the delivery company just left the futon at the front door, rather than ringing the doorbell!
This is nothing compared to the great nights' sleep we have and the support for our bodies.
I throughly recommend this company and the product.
Thank you.
19 août 2024
Réponse de Futons 247
Hi Stephanie
Thank you for your review and for your kind words regarding our products and company, it is appreciated.
We use a few different delivery companies depending on the size of the item and your location, I can see in your case it was DX Parcels. I can only apologise for the inconvenience with the delivery, on the whole DX are excellent at getting the item delivered on time but occasionally a driver may under pressure and this can lead to standards below what we would like our customers to experience so I am sorry this was the case in your situation.
I hope you continue to enjoy your new futon mattress.
Regards, Peter @ The Futon Shop
Very Good Product
Friendly efficient service, with clear communication about how the futon would be delivered. An excellent courier company delivered the goods.
The futon purchased is very comfortable and matches the description given on the website. It is clearly made of best quality materials and after using it about 6 weeks I have encountered no problems and experienced an improvement in sleep.
19 août 2024
Réponse de Futons 247
Hi.
Thanks for your kind review, great to hear your new futon is providing a comfy nights sleep.
Peter
Great futon
Great futon, very comfortable yet firm and obviously high quality. The finishing, outer fabric is genuinely beautiful.
Very good communication from the company, I would highly recommend.
19 août 2024
Réponse de Futons 247
Hi Giles
Great to hear all went well with your purchase, thank you for your kind words and for choosing us for your purchase.
Peter @ The Futon Shop
Réponse de Futons 247
Thanks for your review Ratna, I appreciate you coming back to us again.
Peter
Good quality, sturdy, and good support
Good quality mattress. Material is very good. Personalized interaction with the business.
19 août 2024
Réponse de Futons 247
Hi Rupak
Thanks for your kind words, we always try to have personalised contact so pleased that works for you.
Peter
Réponse de Futons 247
Thanks for your review, pleased all went well.
Peter
Very helpful and friendly over email
Very helpful and friendly over emails with quick replies. Also great and high quality product.
19 août 2024
Réponse de Futons 247
Hi Imran
Thanks for your review, good to hear all went well with your purchase.
Peter
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.