GardenesqueAvis 

After visiting countless Garden centres , websites and the ideal home show we finally found what we were looking for at Gardenesque. The quality of the product is superb. The service from Laurence at Gardenesque has also been outstanding. We would definitely recommend them.

The pot that i ordered is great.
The problem was the delivery. Extremely unpleasant experience.
There was an option to choose the day of delivery. Great! So i have chose the day and put it in the comments section that please, could you deliver the pot to the back garden, as it would be a bit difficult to take this massive pot from the front of the house to the back garden.
The delivery day came. The pot wasn’t delivered. No emails, no phone calls by palletways, nothing. Ok. Maybe they will deliver it the next day, which is fine, i will be at home all day. Nothing. I waited and waited, and then all of a sudden, 9 days after the chosen date they decided to deliver it. No messages, no phone calls to ask me if that day is ok for me or not. But as i was off work that day i was fine with it.
Then the tracking page said it will be delivered between 8-10. It arrived just before 12. Fine.
Then i asked the delivery driver if he could take it to the back garden with his pump truck, as it is a really heavy, massive pot, and i wont be able to take it there on my own. He says no as he’s got more deliveries to do. I say ok then can i just use the pump truck, it will take me like two minutes to do it. Oh no because he is in a hurry. Right, whatever. So he dumps the gigantic pot on the pavement and leaves. It took me half an hour to roll and drag the pot to the back garden. The bottom of the pot was damaged but i i couldn’t just leave it on the pavement for long and I didn’t had anyone to help me.
It was not easy to say the least. It would took the delivery driver two minutes to leave the pump truck with me(again, i would have done it, instead of him!) so I don’t break my back and feel like a wreck all day, but no.
Absolutely disgusting.
So yeah, great pot, horrible delivery. Be aware if you order anything by them.

Product arrived as scheduled. Was straight forward to erect and looks good in position.

The large plant pots was just what i wanted, good quality
The shape and colour goes well in the garden
Irdering was simple
The delivery date was on time
Good commuication with company
Very satisdied customer

Great product at very good prices.
Thank you

I ordered 3 Ramada plant pots in yellow. The pots arrived on time and well packed. They are stunning and high quality - the photos don't do them justice. Sadly one of the pots had a hairline crack so I got in touch and was asked to provide photos. This led to me being offered a replacement or a refund - the service during this time was second to none and I wouldn't hesitate to recommend them to friends and family. All in all a wonderful experience. Special shout out to Laurence for his timely responses to my emails and support throughout.

Pots are beautiful, one was slightly chipped and a new one was sent out immediately, the delivery man was helpful and communicative about their arrival. they look fantastic now that they’re planted up.

Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insects, butterflies etc.
The customer service was 5*, as I ordered it during the week before the end of May Bank Holiday, & from ordering, it was delivered within 3 days. Take a bow Gardenesque!

Less than reasonably good health = a degree of brain fug = an order for a pair of pots that were not of the size I required. In a state of mild panic (delivery confirmation had been received) I contacted the company (thank you Laurence, you were superb), who calmed me down, gave me the telephone equivalent of a stiff drink, intercepted and cancelled the order and arranged delivery of the larger pots that I needed - within 48 hours. Stunning pots, incredible service and a greatly satisfied customer. Thank you very much.

Lovely terracotta pot, great value, very happy with our purchase

I wanted to order a garden furniture set, and as Gardenesque were offering a 5% discount I wanted to take advantage of that. However I did not receive the email with the code. I contacted them and a reply was sent quite a while later, to advise that it was within the Warm Welcome email - I looked in my spam and searched my inbox but was unable to find it. I advised that I had been unable to locate the email and asked if it could be resent. I was sent an email (not by return by the way, quite a long time afterwards), to tell me that I had received it at 17:51 and to check my spam, which I did again, but was still unable to locate the email. The email I was sent made me feel as though I was trying to defraud the company, and I couldn't understand why they just couldn't resend the email - it is valid only once so I wasn't trying to get two discount codes. I replied to say if they were unable to resend the code then I would be unable to place my £1000 order. I received nothing back from them - consequently I have ordered my garden furniture from another company and will avoid Gardenesque going forward. We are currently in the middle of a huge garden renovation and need more furniture and decor items but I will source from elsewhere.

Lovely quality pots delivery quickly not giving 5 stars because I asked for advice on filling them and was told to ask the nursery where I buy the plants which I didn’t think was particularly helpful.

Well designed packaging ensured immaculate condition at delivery

Excellent service. Quick delivery. One large pot was cracked on delivery and this was immediately replaced. Very good customer service. Will buy from again.

Great quality pots, speedy delivery, well packaged.

Great product

Encountered a problem with a bench and thanks to the excellent customer service provided by Laurence a replacement was sent. It's good to find a company that has a commitment to quality.
The delivery service was also excellent by Jordana from DX Express.

Ordered a large Italian terracotta pot to hold my late husband’s ashes. It is just so beautiful and the delivery service was perfect.

Beautiful products. Very happy with my terracotta statement pots. One arrived damaged and a replacement was sent out very quickly with the help of Laurence. Great customer service!