First class customer service, I was constantly keep informed of the progress on my car & delivery via email On the 2x occasions when I had questions always managed to contact a real person very easi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wonderful service from the very start of the process right through to the delivery process and handover . Great communication and nothing ever seemed too much trouble. I wouldn’t hesitate to recommend... Voir plus
L'entreprise a répondu
I made an enquiry regarding leasing, and Stuart reached out to me. He was absolutely brilliant, showing me multiple options and routes I could go with. Would highly recommend Stuart, and Gateway2Lease... Voir plus
L'entreprise a répondu
Purchased our new car through Gateway2lease, they made the whole process stress free and effortless. Would like to give a shout out to Ruth Brown for the communication. She kept us informed throughout... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Coordonnées de contact
4,8
Excellent
570 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service was good / helpful…
Customer service was good / helpful guiding me through the paper work
27 janvier 2025
Réponse de Gateway2Lease
Good afternoon Gavin,
Thank you for your great feedback! We're glad to hear that our customer service was helpful in guiding you through the paperwork. We’re always looking to improve, so if there’s anything specific we could have done to earn that extra star, please feel free to let us know. We truly appreciate your input!
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Safe travels!
Jodie and the team at G2L
Professional approach
Professional approach to the leasing business
Made the whole process easy to follow
Contact throughout, nothing was too much trouble
Total satisfaction
27 janvier 2025
Réponse de Gateway2Lease
Good afternoon John,
Thank you for your wonderful feedback! We're so glad to hear that our professional approach made the leasing process smooth and easy for you. It’s great to know that we could provide the support you needed every step of the way. Your total satisfaction is our top priority, and we truly appreciate your kind words!
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Thanks again!
Jodie and the team at G2L
Réponse de Gateway2Lease
Good afternoon Karen,
Thank you so much for your 5-star review! We're thrilled to hear that our team was able to assist you throughout the process. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out.
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Safe travels!
Jodie and the team at G2L
Good communication and nice staff
Good communication and nice staff, will use again and would highly recommend. thanks.
20 janvier 2025
Réponse de Gateway2Lease
Good afternoon,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us, and we’d be happy to assist you again in the future. If you need anything else, don’t hesitate to reach out.
Wishing you countless happy miles and unforgettable memories in your new lease vehicle.
Thanks again!
Jodie and the team at G2L
Réponse de Gateway2Lease
Good afternoon,
Thank you for your feedback! We’re so glad to hear everything went smoothly from start to finish.
Wishing you many happy miles of motoring in your new lease vehicle! If you need anything else, don’t hesitate to reach out.
Safe Travels!
Jodie and the team at G2L
Réponse de Gateway2Lease
Good afternoon,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. We’ll be sure to pass along your feedback to our team. Hope to serve you again soon!
Wishing you many happy and safe miles in your new lease vehicle as well. Enjoy the ride! If you ever need anything, don’t hesitate to reach out.
Best wishes, Jodie and the team at G2L
Exceptional service
I recently had the pleasure of leasing a car through Gateway and I couldn’t be more impressed with their exceptional service! The entire process was incredibly smooth and fast from start to finish.
The team was professional, knowledgeable, and made sure all my questions were answered promptly. They worked hard to find the perfect car for my needs and budget, and the turnaround time was amazing.
Thank you for making this such an easy and enjoyable process
28 octobre 2024
Réponse de Gateway2Lease
Good morning Monika,
Thank you so much for your fantastic feedback! We’re thrilled to hear you had such a positive experience with us. It’s great to know that the process was smooth and efficient, and that our team was able to help find the perfect car for you.
Your kind words mean a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, don’t hesitate to reach out.
Wishing you many joyful miles and happy memories in your new lease vehicle!
Safe travels,
Jodie and the team at G2L
Great personal service.
20 janvier 2025
Réponse de Gateway2Lease
Good morning Michael,
Thank you for your kind words! I'm so glad to hear you were happy with the personal service. It was a pleasure assisting you, and we are always here if you need anything in the future.
Wishing you many happy miles of motoring in your new lease vehicle!
Safe Travels,
Jodie and the team at G2L
Fantastic service
Fantastic service. They guys were open and honest throughout and always seemed to preempt what I asked or needed.
Great service with lovely, friendly staff.
13 janvier 2025
Réponse de Gateway2Lease
Good morning Mr Astley,
Thank you for your kind words! We're so happy to hear that you received fantastic service and that our team was able to anticipate your needs. It’s wonderful to know that you had a positive experience with our friendly staff.
We truly appreciate your feedback and look forward to serving you again in the future!
Wishing you many happy miles of motoring and wonderful memories in your new lease vehicle.
Safe Travels!
Jodie and the team at G2L
Fantastic customer experience!
Ordered my new Nissan Qashqai through Gateway2Lease. Sam who looked after me all the way up until my car was delivered was fantastic. Kept me informed with regular updates and was quick to respond to any questions I had. I would highly recommend using Gateway2Lease to lease your next car. They are very competitive on prices which also made it an easy choice.
10 janvier 2025
Avis spontané
Réponse de Gateway2Lease
Good morning Jay,
Thank you so much for sharing your fantastic experience! We're thrilled to hear that Sam provided you with such great service and kept you informed throughout the process.
Wishing you many happy miles of motoring and wonderful memories in your new Nissan Qashqai!
We're glad we could make your leasing experience an easy and enjoyable one. Safe travels, and we look forward to helping you again in the future!
Best wishes,
Jodie and the team at G2L
Ian and Thomas were both very helpful…
Ian and Thomas were both very helpful and polite. This is my first experience of leasing a vehicle and was very nervous about it, but Gateway2Lease have been very good to me. Everything was explained and I felt at ease. I am very happy with my car.
13 janvier 2025
Réponse de Gateway2Lease
Good afternoon Julie,
Thank you so much for your kind feedback! We’re thrilled to hear that Ian and Thomas were able to assist you and make your first leasing experience a positive one. It's great to know that you felt at ease throughout the process and are happy with your new car.
If you ever need anything in the future, please don't hesitate to reach out. Wishing you many happy miles of motoring! Safe travels!
Best regards,
Jodie and the team at G2L
A Seamless and Stress-Free Car Leasing Experience with Gateway2Lease
I had an absolutely fantastic experience with Gateway2Lease! From start to finish, they made the entire process of leasing a car seamless and stress-free. The team was incredibly knowledgeable and took the time to understand my needs, helping me find the perfect car that fit both my budget and preferences. They offered clear explanations of all the lease terms, and there were no hidden fees or surprises. The paperwork was quick and straightforward, and they even handled all the details, so I didn’t have to worry about a thing.
What impressed me the most was their outstanding customer service. The staff was friendly, professional, and always ready to answer any questions I had, which made me feel confident and well-supported throughout. Delivery was on time, and the car was in excellent condition.
Overall, I couldn’t be happier with my experience. I highly recommend Gateway2Lease to anyone looking for a smooth, transparent, and hassle-free car leasing experience!
6 janvier 2025
Réponse de Gateway2Lease
Good afternoon Charlotte,
Thank you so much for your kind words and glowing review! We're absolutely delighted to hear that your experience with Gateway2Lease was seamless and stress-free. It's great to know that our team was able to assist you in finding the perfect car and that you felt well-supported throughout the process. Providing excellent customer service is always our priority, and it's wonderful to hear that we met your expectations.
We truly appreciate your recommendation, and if you ever need anything in the future, please don’t hesitate to get in touch. Wishing you many happy miles in your new car! Safe Travels!
Best regards,
Jodie and the team at G2L
Réponse de Gateway2Lease
Good afternoon Navnit,
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with the service and the regular updates you received.
We wish you many happy miles of motoring in your lease vehicle and look forward to continuing to support you.
If you ever need anything, don’t hesitate to reach out!
Safe travels!
Jodie and the team at G2L
No Nonsense
This is my 3rd lease and my go to brokers didn’t have any decent offers going. I engaged with Select Car Leasing but they were messing me around with re-pricing of the quotes. I then found Gateway2Lease via Lease Loco, this is my first lease with them. I had never used either Lease Loco search nor Gateway2Lease let alone heard of them.
Not only did Alastair Blair, find me the best deal but also managed to connect me with the financer to understand any further details and delivery times. The turn around time between initial conversation and car on driveway was 2 weeks at the height of Christmas. I may have got Lucky but it certainly turned out to be smooth and without stress.
The main thing for me was I wasn’t sold false promises or misquoted. Everything was as it was. My only reservation was the admin fee was much higher than any other broker I had worked with.
Would use again in the future
13 janvier 2025
Réponse de Gateway2Lease
Good afternoon Robert,
Thank you for sharing your experience and leaving such a detailed review! We're delighted to hear that Alastair was able to find you the best deal and ensure a smooth, stress-free process during such a busy time of year. Transparency and delivering on promises are core values for us, and it's fantastic to know we met your expectations.
We appreciate your feedback about the admin fee, and we're committed to providing a service that offers excellent value overall. We hope you enjoy your new vehicle and look forward to assisting you again in the future!
Safe travels!
Jodie and the team at G2L
Réponse de Gateway2Lease
Good afternoon,
Thank you for your fantastic 5-star review! We're delighted to hear that you were happy with our contact and support. Your kind words mean a lot to us!
Wishing you many happy miles and memories in your new lease vehicle.
Safe travels!
Jodie and the team at G2L
Beware - Headline Quotations
Richard completely wasted my time. The headline quote I received through Leaseloco stated one upfront payment, followed by 'x' monthly payments over 48 months. However, when I submitted an enquiry for the vehicle, he told me that the lender required two upfront payments instead. This is a clear case of misleading information—presenting lower headline quotes to attract attention and drive traffic is, to put it mildly, ethically questionable.
7 janvier 2025
Avis spontané
Réponse de Gateway2Lease
Good afternoon,
Thank you for sharing your feedback. We appreciate you bringing this to our attention. Transparency is a top priority for us, and we understand the importance of clear and accurate communication. Upon review, we found the advertisement was accurate; however, there was a discrepancy in the quote profile we sent to you. We are taking steps to ensure such discrepancies are avoided in the future. We regret any frustration this may have caused.
Best wishes,
Jodie and the team at G2L
Gateway2Lease delivers on its promises
Having spent 35 years working as a motoring journalist and public relations consultant for vehicle makers like Nissan, Saab, Seat and Volvo; car rental and leasing firms such as Avis and Hertz and road, rail and shipping logistics providers such as Richard Lawson Autologistics and Wallenius Wilhelmsen, I can attest to what great customer service in this sector should look like.
Too many personal car leasing firms promise the earth, but are pitiful when it comes to delivering on their promises. Gateway2lease is an exception to the norm.
Gateway2Lease stands out for being open, honest and transparent about the information it provides its customers.
Praise to Olivia Long, Tanya Leeson and Lewis Millership at Gateway2Lease on their customer service. Any niggles were quickly and satisfactorily sorted – thank you Tanya for your leadership on this.
A special mention goes to Lewis Millership for his outstanding service in keeping us up to date on a daily basis. He was quick to respond to enquiries and kept us abreast of what was happening on delivery date of our Nissan Juke. And he did it with a smile. It was a pleasure dealing with him.
We will be back!
23 décembre 2024
Réponse de Gateway2Lease
Good afternoon Robert,
Thank you so much for your glowing 5-star review! We’re incredibly grateful for your detailed feedback, especially given your extensive background in the motoring and logistics industries. It’s wonderful to hear that our team at Gateway2Lease, particularly Olivia, Tanya, and Lewis, was able to meet your expectations and deliver the level of service you’ve come to appreciate.
We take great pride in being open, honest, and transparent with our customers, and it’s fantastic to hear that this stood out during your experience. A special thank you for your kind words about Lewis – we’re delighted that his communication and service made a positive impact.
We look forward to welcoming you back in the future! If you need anything else, please don’t hesitate to reach out.
Wishing you countless happy miles and enjoyable journeys in your new lease vehicle!
Best wishes,
Jodie and the team at G2L
Easy from start to finish!
Very simple process from start to finish to organise my new car, team kept me up to date on progress of new car delivery and answered any queries that I had promptly.
Would recommend and use again if leasing.
17 décembre 2024
Réponse de Gateway2Lease
Good afternoon Hazel,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the process of organizing your new car was simple and seamless, and that our team was able to keep you updated and address your queries promptly.
Your recommendation means a lot to us, and we’d be happy to assist you again in the future if you decide to lease another vehicle.
Wishing you many happy miles in your new car!
Best regards,
Jodie and the team at G2L
They don't bother calling you back!
Called on the 10th to discuss a new business lease. Due to circumstances needed to query situation with finance company before proceeding to application. Was told by the salesman that they would speak to finance company and call me back in an hour.
2 days later, no return phone call. Now taken business elsewhere, poor customer service and waste of time. Thanks
10 décembre 2024
Avis spontané
Réponse de Gateway2Lease
Hey Adam,
Thanks so much for sharing your feedback, and I’m really sorry to hear about your experience.
it’s not the level of service we aim to provide, and I completely understand how frustrating this must have been.
We’d really appreciate the chance to look into this further, as this isn’t the experience we want any of our customers to have.
If you could get in touch with us directly via the website, (Link below) we’ll do everything we can to find out what went wrong so that we can correct this for future customers.
https://www.gateway2lease.com/contact
Your feedback is so valuable to us, and we’ll be reviewing this thoroughly to ensure we learn from it and prevent anything like this from happening again.
Thanks again, Adam,
Have a good evening.
Kind regards
The Customer Experience Team
Great communication
Great communication, helpful and courteous at every stage. Delivered what they committed to.
2 décembre 2024
Réponse de Gateway2Lease
Good afternoon Mark,
Thank you so much for your 5-star review! We’re delighted to hear that you found our communication helpful and courteous throughout the process. Delivering on our promises is something we take pride in, and it’s great to know we met your expectations.
If you ever need assistance again, please don’t hesitate to get in touch.
Wishing you countless happy memories in your new lease vehicle! May every drive be enjoyable and filled with unforgettable moments.
Best wishes for the festive season,
Jodie and the team at G2L
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.