GO Outdoors - Lancaster (Express) Avis 

228
•
TrustScore 5 sur 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. aussi dans
  3. Centre de randonnée équestre
  4. Clud d'escalade
  5. Magasin d'articles de course à pied
  6. Magasin de vélos
  7. Magasin de vêtements de sport (activewear)

À propos de GO Outdoors - Lancaster (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • New Street 17, LA1 1EG, Lancaster, England, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

228 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(228)

36 939 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant Staff

The guys in the shop are really well informed when it comes to everything outdoors. They were super helpful when we were buying new walking shoes.

1 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Claylands Camping Trip (MAY25)

We was on a recent camping trip at Claylands in Garstang. Simon at the store in Lancaster was excellent in helping us with offers on items and gave my wife a discount as she is a volunteer with 4th Blackpool Scouts Group. We needed few extra bits for our camping trip. We saved £108.15 in discounts which really helped us out to keep our camping costs low.

19 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Exceptional Customer Service

I went in looking for a pair of hiking boots and received the most exceptional customer service from Simon. He was extremely knowledgeable on footwear and hiking, and went above and beyond to help my husband and I find the perfect boots. Ehsan was also very knowledgeable and friendly. Overall, the staff at this location are incredible and really provide customers with the best service possible. I would highly recommend this location to anyone who is looking for great products and advice on outdoor activities.

27 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Ehsan was exceptionally helpful and…

Ehsan was exceptionally helpful and knowledgeable.

Great outdoors shop.

27 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service from Ehsan today!

Quick and easy to find what we need.
Sorted us our membership as well.
Great service from Ehsan !

Thank you for your help!

27 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really helpful staff

Really helpful staff who were very knowledgeable and not at all pushy for a sale. I would definitely recommend them.

I was served by Ehsan initially. I went back to buy the footwear and was then served by Simon and China. All were friendly, had great knowledge and were helpful. It makes the whole process a lot easier, especially if you're indecisive!

26 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Today I purchased to order Salmon Trainers

Today I purchased to order and delivered to my home some Salmon walking shoes/trainer.
Simons knowledge in his trade was second there was nothing he didn't know. He was so polite and helpful and really made us feel at ease. A credit to your Lancaster store and a reason we will come back actually. Thank you for superb service today Simon

24 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Store was easy to find

Store was easy to find, staff were helpful and knowledgeable and very polite couldn't do enough they really went out of there way above and beyond, especially Simon who I think is a credit to your company.

19 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Called in Go Outdoors Lancaster to look…

Called in Go Outdoors Lancaster to look at some walking shoes but we're found to be dearer than other online suppliers. Issac said they would price match which they did. Very happy with the shoes and a good experience in that shop

22 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Go-Outdoors Express Lancaster

Called into the new Go-Outdoors Expres in Lancaster and had a great experience. Server by a very helpful assistant Issac, who helped me choose a new backpack, water bladder and walking shoes for my upcomming Yorkshire 3 Peaks challenge.

3 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful person in store who provided…

Helpful person in store who provided good advice. The shoes were a great price - member deal - and they were perfect fit. Store was local so very convenient.

16 mai 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic store and great customer service

Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I asked him for some advice on what footwear he gave me concise and honest feedback without pushing me to a more expensive range.
Great chap will be coming back.

17 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Expert advice and friendly service.

The expert advice and friendly service from Ehsan and Simon. This helped me decide which present to buy for a birthday. Having a gift receipt is extremely useful.

16 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I My Go To Out doors sited your branch in Lancaster…

I visited your branch in Lancaster centre, the two members of staff in particular the manager was helpful,
and friendly not pushy. I know I would visit the store again.

10 mai 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shopping experience today

Great shopping experience today. Friendly staff who were more than happy to help, I will certainly be back!

10 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Exceptional service and customer care

What made my experience great today when I visited Go Outdoors- Lancaster (Express) was being recognised and remembered by staff member Ehsan. I'd been in the shop on Friday regarding my boots having a fault. When I walked in today he knew why I was there and he assisted me in returning my boots and getting me fixed up with a replacement pair which I am very happy with. Simon introduced me to the possibility of me becoming a member of Go Outdoors which I wasn't previously aware of and deftly signed me up. Both gentlemen were knowledgeable about the products in store and were professional, courteous and attentive to my individual needs as a customer. I am extremely satisfied with the service I received today and will definitely return to shop here again. Thank you.

6 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Simon was really helpful and his…

Simon was really helpful and his knowledge and advice was absolutely spot on.

30 avril 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visited today to buy some walking…

Visited today to buy some walking shoes, excellent advice from Simon and efficient and prompt service from Eshan

5 mai 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff. Im only short and couldnt reach up to trousers.

1 mai 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful courteous and knowledgeable staff

Helpful courteous and kstaff

30 avril 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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