GOTO Group Avis 

Do not ask trust pilot to delete this feedback the whole nation needs to know the bad experience of your company

I need to put another feedback because but I do not agree with your version of reply.

You state that your team were in frequent contact with me by phone and email. Your staff only called me twice. The first call was an introduction, and the second was to ask me to reduce the asking price. I was the one who contacted her on three separate occasions for updates.

Regarding the cancelled viewing, my concern is not that the buyer cancelled. My concern is that your team attended the property and requested access without first checking whether the viewing was still going ahead. The viewing had already been cancelled, yet I had to tell your staff of this. This demonstrates poor communication and a lack of internal coordination.

You also arranged two viewings after the auction had already ended. I do not understand why these viewings were not organised during the auction period when they could have contributed to a potential sale. As a seller paying for a professional service, I expected these opportunities to be managed more effectively.

I also note that no response has been provided regarding my concern that I was encouraged to reduce the price without being advised of the possible impact this could have if the property later returned to the open market. Buyers can see previous price reductions and often use this information to negotiate lower offers.

Finally, I found the standard of communication disappointing. For example, correspondence from the customer service manager was sent without even a basic professional sign-off such as “Kind regards” or “Thank you”.

My review reflects my genuine experience as a customer. I stand by the comments I have made and believe they are fair, accurate and supported by the events that occurred during the marketing of my properties.

We bought our first house at auction with them, and the process was reasonably straight forward. We first had a member of staff that was not really that good at being proactive and moving things forward, but still helpful (hence 4 not 5 stars). However, towards the end of the sale, when things really got to a sticky point, our support agent changed. Claudette J. was brilliant and chased our conveyancer as well as mediating between the seller and ourselves. She made sure that deadlines were adhered to as much as possible. She was always quick to answer emails and kept us updated throughout the process which took a lot of stress out of it. Thank you :)

I had a call from this company as I am buying a property. The guy was called George Brown. He was very helpful, explained everything in detail and I did not feel pressured to use them. I was looking for a structural engineer's report and George looked into this and was very honest saying they could offer a structural survey but a site plan and report was not an option. He then gave me a details of a service I could use, going above and beyond what he had to do.
I did book a basic survey too with this company which I thought was a reasonable price.

I had a phone call from Sophia Jennings and she was very helpful. She gave me all the details I needed to know and more! She made it easy to understand and clear. I am happy that I chose GOTO Group for the survey.

Just booked survey through Goto after recommendation from my mortgage broker. Sophia was extremely helpful and responsive and the process of booking was very easy.

The staff are very lovely particularly Lewis Hall, who has been so incredibly helpful and supportive throughout the whole process. Very patient and took pride in making sure we understood all processes and what we should expect. Truly enjoyable experience :)

GOTO were suggested by my estate agents. Initial telephone response from Ryan was rapid and subsequent email correspondence with him has been fast, polite and efficient.
Hopefully, the process through to receiving my Level 3 survey will be as good.

Recomended by our estate agent, this company made the process so easy, there was no pressure or hard sell when asking for information . Ryan was great explained everythig clearly , I said I wanted to think about it first and there was no pressure from him he made the process so easy.

Our survey was arranged by George, who was really kind and thorough with me over the phone. He made the whole thing feel like a conversation, not just a transaction. He gave me a call back shortly after as well, to let me know that the surveyor said the mid-range wouldn’t be sufficient - and clearly had done some number crunching before the call to offer me a really good deal given the back and forth.

The survey itself was completed the other day and highlighted a few things that we wouldn’t ever have thought about (including asbestos in the garage which we were thinking of tearing down!), and gave us some really sage advice about the price and marketing of the property.

Nigel was very helpful and produced a very thorough level 3 survey report. We appreciated the opportunity to talk through the report with him and ask additional questions. Thank you!

Cameron was very professional and quick to reply.
He helped make the process easy and he was very friendly.
Would recommend the company and service

Property surveys with the GOTO Group are such an easy experience. Everything is handled professionally and swiftly.
Despite having to do a second survey (the first sale fell through), they did their best to make it a less stressful experience.
On top of the amazing service, speaking with George Brown truly brightened my day. We emailed and called (just to be pedantic, really), but George responded to both asap and had infectious positivity the entire time.
Thank you, George!

I found the GoTo Group to be very supportive, informative and accessible during my experience with them. As a first time buyer, they helped me understand in great detail different aspects of the process I would be going through. My purchase ultimately did not complete due to matters out of my hands and GoTo Group were very helpful in refunding me without any hassle.

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even prioritise our survey when timings were tight. Andy was very responsive to emails and more than happy to pick up the phone when needed.

GoTo are an absolute nightmare to deal with, creating considerable distress and frustration . I received a demand for almost £7,000 , claiming I was in breach of contract - I was not . Next came a notice to say I had withdrawn from the sale . I had not. All this creating confusion and uncertainty which my solicitor had to sort out, creating needless work. My solicitor and myself received numerous emails requesting information that should have been provided by the purchaser's solicitor - creating further confusion. Needless to say that when I am disposing off my remaining rental portfolio I will not be touching GoTo with the proverbial bargepole.

Very polite and knowledgeable professionals!

As a first time buyer they were so helpful and always gave a quick response and able to give me as much information as possible lucy was so helpful in every aspect.. i highly recommend

I had the pleasure of a lovely lady called Claudette that handled my sale, she was amazing and on the ball where emails and phone calls were concerned, I cannot praise this company up enough, when I had concerns she was always there on the other side of a call.
Amazing

Just booked our survey with Sofia. She was polite and friendly and explained the process clearly, also answered all the questions I had. Very happy.