Grattan Online Avis 

Happy with the process of ordering but the item never arrived as the courier evidence showed a parcel left outside a green door ON THE PAVEMENT when my door is brown ! Whilst rather unhappy with this, I’ve given 3 stars as they’ve instantly investigated the problem and refunded me within 48 hours which I’m happy with but the experience has lessened my confidence in the delivery process.

Have been using Grattan for numerous years and have always found them to be very price competitive and value for money.

Great choices and offers across a wide range of clothing .

I ordered dresses and 1 handbag, paid the extortionate fee for next day delivery, when it arrived just 1 item the handbag and an invoice saying rest of your order will be delivered in 14 days!!! They should let you know this information at the checkout as didn't want the handbag next day wanted the dresses so would not of paid the next day delivery fee if I had of known.

Very happy with the items I purchased. Comfortable fit. Delivery ups dates were fair.

I have shopped with Grattan for forty years plus. I am able to try things on in the comfort of my own home. Larger more expensive items can be paid for over a longer period of time making financial sense. I can buy lots of famous brands at reasonable prices. I trust Grattan to be fair.

I parcase sum items,
I receive some of some.
The rest is not been deliver.
I call customer service tell me is out of stock
I reply to them.
Would be nice to let me know its outostock by send me sms or e-mail.

One of my parcels did not arrive and was in the delivery systems network for ages. Recent delivery item came with presstuds and a zip, this was not as described if I had known this I would not have ordered. I'm also not happy with delivery charge, deliveries were always free. I have been a customer for approx 50 years but I'm thinking of closing my account.

You can always rely on Grattans, you can always find what you want. Fashion,home style. And speed of delivery is very good

Shocking they gave me a credit limit then took it back of me and told courier service to send back parcels joke I took my custom. Elsewhere

Never got my order when I needed it.
Ordered it week ago should have been delivered Thursday 17/06/2025,now been put back to Monday 21/06.
Not been give reason, need to communicate more with their customers more

My experience with Grattan is always good, when ordering I very rarely am unable to purchase what I am looking for. I get updates on my delivery and my parcels are always in a good condition when being delivered

Ordered a small item, has clearly gone missing with courier, for some day, as per tracking. Spoke to Grattan customer service and they said "It's in our delivery network...blah blah blah..will be delivered today". You are not DHL,it is not your "delivery network", why are you pretending it is? I can see it has been sat in their depo for days and not out for delivery.

Why am I having to take time out of my working day to chase up bad companies and speak to very poor customer services that don't even have the delivery info I have?

It is the senders job to chase up missing parcels, not the customers. Not a great 1st impression.

I placed order 10 days ago to be told that Evri was expecting my parcel still to this day says evri website they expecting it soon but Royal Mail delivered my parcel yesterday out of the blue. So Evri expecting it and it doesnt suit and ive returned it today. Not sure they know whats going on each department

I have received an email stating ‘ you’ve got it ‘ ( a swivel high back chair ) which I haven’t received nor had ANY correspondence about delivery dates or times only on original order stated it would be delivered after the 18th July!!!
I had to speak to someone who said “yes it is stating that the chair had been delivered “ but we know it is still with courier so will get back to you !! I told the customer service that I am on holiday for a week which is why I didn’t want it till after the 18th July and she said she will sort it all out … I received an email today stating that the chair is indeed with the courier and will be delivered on the 15th July ???
It’s an utter shambles and I won’t be ordering anything again

Horrible company!!! Stay away....they are robbers!!
I placed an order on 2 July for some swimwear. The expected delivery date was by 11 July. On 4 July the item was ready for dispatch, but by 9 July Evri had not received my parcel yet. So in the evening I decided to cancel the order and get a refund. As of today, it is totally unclear what is happening with this order. On Grattan's website, there is a note of my cancellation request (9 July), a note that the carrier confirmed the cancellation (9 July). But (after 2 days) the website still shows a delivery date on 11 July. On Evri tracking, it shows that they have not received the parcel instead. Grattan's customer service has no idea on where the parcel is, if the order is going to be cancelled or delivered today or another day. I am leaving on holiday and I cannot afford for the parcel to arrive when I am not here. I won't be needing the content any longer and I won't be able to return it within the return period. I don't want to waste money on a bikini that I cannot wear on holiday. Customer service is unable to help and Grattan may well be stealing my money!!! Robbers!!

First time I used Gratton and I purchased two tops which were a great price and delivered on time, and packaged well so, I will definitely be purchasing more items. Thank you Gratton.

have returned everything,the tshirts very thin material nin my view not worth the money and the jumpsuit was lovely but far too long in length

Ordered 3 similar tops for choice. First two arrived separately within a couple of days but still await the third. In the past my order of 2 or 3 items would all arrive in one parcel but it seems each one is sent individually on different days with a delay of one item. A little frustrating but generally very pleased with quality, description etc. At present I have chosen one top, sending the other back today and still await the third top.

Been shopping with Grattan for many years and always been very happy with them. However, my latest order did not arrive on the specified date. They asked me to review my items even though they had not arrived! No email to inform me of the delay so I checked order tracking on my account and it says there has been a delay and I should contact customer services. I did this and they don’t know where my order is so they will launch an enquiry which will take another 7 days and then they will order a replacement. Sorry Grattan, but on this occasion your service has been really poor.