Grattan Online Avis 

Grattan used to be a great catalogue but since it has been using Evri as its courier and has outsourced its customer service it has gone severely downhill.

Despite requesting my recent order be delivered to a local ParcelShop, the items were delivered to my home. When I queried this I was told that I had put two delivery addresses on the order which is impossible to actually do. When I again challenged this I was then told that only certain items were available for the ParcelShop option but this had never been disclosed at checkout or even after ordering so in my view is a breach of contract. I now have no idea where my items will be delivered and as I work all week who knows what will happen if they are delivered at home since previously Evri have left them on my doorstep on a busy street or have thrown parcels over my 6ft garden wall damaging contents and my property.

I have been with Grattan for around 33 years but this will be the last order that I place with them as the service is appalling and the couriers a joke.

Always bought at Grattan when I want something buying anything special, never dissapointsbeing buying with Grattan since 1982

Grattan sell good quality goods at reasonable prices. Lovely fit and fast delivery.

Excellent quality of goods purchased.
Fast efficient delivery service.
Competitive prices.

I booked a return with your courier for Saturday 21st June and as usual I waited in all day and no one came to collect my return. This is not the 1st time this has happened.

To be honest you have to put in certain works online to get what your looking for and sometimes it doesn't work and you end up scrolling through loads of pages or just get fed up and say no I'll look else where. I'm old school, I'd like to look through a book, like Grattan's used to do

I am pleased with my beding my crocs was also good

Gratten are always good value for money.And the goods are high quality and delivered on time

I used to run a grattans agency some years back now I just get clothes for myself and a close friend
I have spent hundreds of pounds on the catalogue. Im disappointed about the delivery charge if under £30 sometimes there is a delivery charge if its over£30 and I have to phone and get it removed. Also I would rather have a catalogue than looking online for clothes

I ordered 6 items and have received 2 of them. The other 4 items should have arrived yesterday but they have not. I checked my account and it says 'delivery delayed, contact customer services'. This is not the first time this has happened. I was relying on these items being delivered - I am very disappointed! Why can't Grattan at the very least send an email to keep me updated and explain why this has happened and when I can expect delivery. Very poor customer service!

Grattan are brilliant always have been since my mum used them 60 years as go. Just bought 2 x super king size duvets sets on the sale for £4 each excellent quality and what a fantastic price, look forward to ordering for many years to come, thank you

Very easy to order. Very easy to pay. Good quality items.

Been using Grattan for years so was really disappointed to see delivery charges under £30..makes me reconsider ordering a single item that has just come into stock again

Very well informed on progress of goods

Great service, fantastic goods on sale for all ages and pocket, quicky delivery and overall 5 🌟 for being a great catalogue.

Quality in clothes house old goodsi carnt remeber the last time i bought a dress top etc from a shop my home is full of curtains bedding all quality

After many years shopping with Grattan I had a strange split delivery, it was noted on the delivery note and on my account as 2 items in 1 parcel. As I only received 1 item I called customer service. They were very helpful and said the second item would be delivered shortly. Five minutes later it came! So whilst I am normally very happy with them, the delivery details weren’t right which worried me until I phoned them. They used to say To Follow on the delivery note, also my account should not have said the missing item had been delivered and given the same return date as the one I received a few days earlier so I’ve docked a star for this issue.

A telephone call from Customer Services complaints management has resulted in a welcome award of a complimentary refund; this in response to my recent complaint about cumulative errors, failed courier collection and the new Evri digitised service.

My faith in Grattan now restored, but I have warned that Evri's new service is going to cause delays and problems for customers trying to return unwanted goods.

Super fast delivery & excellent choice.

Grattan itself is a really good way to shop. The same cannot be said for for delivery company, usually Evri. I have had many issues with this company, including in the last week a parcel was left on our step, no effort was made to knock door or ring bell.