Gripsure UK Avis 

100
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We originally found Gripsure boards via their involvement with the Eden Project after a near miss incident, slipping on our old, wet and rotting decking. The hardwood boards that we bought several ye... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Appalling service once ordered. Goods not fit for purpose & very poor quality, full of defects. One of the worst experiences from a supplier we've ever had in 42 years of business! Once order was p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A pleasure to do business with. After a phone call to a knowledgable female advisor I visited the depot in Higher Bugle and was shown samples and shown appropriate flooring for my task by a helpful... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I maintain 150 holiday rental properties in the Cotswold water parks. After fitting Gripsure decking to my new build in Worcestershire and being delighted with it this is my number 1 choice when repl... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant
  2. Fournisseur de matériaux de construction
  3. Magasin de rénovation
  4. Magasin d'articles pour l'aménagement paysager
  5. Fournisseur de bois et de laminés
  6. Fournisseur de bois

Écrit par l'entreprise

With the widest range of non-slip decking available in Europe, we have products for each unique outdoor project. All our timber is hand-picked for quality, and each board individually made by our own skilled craftsmen in Cornwall. Unlike other decking, you can use Gripsure all year round. Safe underfoot, and with the natural beauty of timber, create your perfect outdoor space with Gripsure.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

100 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,8

Tous les avis

(100)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Polite, helpful, eager to accommodate. Fast and efficient delivery. Product looks good

19 mars 2021
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Réponse de Gripsure UK

Thank you very much for taking the time to leave us a review, Paul. We're really pleased to hear you've had a positive experience with us and are happy with your new decking! Enjoy, Gemma

Noté 5 sur 5 étoiles

Gripsure are helpful and efficient

Gripsure are helpful and efficient. Products are excellent quality.

18 mars 2021
Avis spontané
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Réponse de Gripsure UK

Thank you for your review Michael. I'm glad we could help you select the right product. Take care, Gemma

Noté 5 sur 5 étoiles

Personal, Helpful Service

Gripsure went the extra mile in addressing my concerns and making sure I was entirely happy before ordering.

The timber in my deck kit is good quality and supplied in full length deck boards (4.8 mtrs each!). The joist hangers were already attached.

The only real issue we had was with the trouble the huge Kay’s delivery vehicle had in our lanes (resulting in the driver having to reverse back up the lane for over quarter of a mile after the delivery!).

9 mars 2021
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Réponse de Gripsure UK

Hi Paul,

Thank you very much for leaving us a review. We're so pleased to hear you are a fan of our new decking kits. These are new to 2021 so we're thrilled to receive this positive feedback!

I'm sorry to hear, however, that you had some trouble with the delivery vehicle. I understand the inconveience this would have caused you and apologise for the miscommunication that took place here. It's not up to our usual high standards so we will look into it straight away to make sure it doesn't happen again.

I hope you enjoy your new decking.

Take care,
Gemma

Noté 5 sur 5 étoiles

Excellent service from all at Gripsure

Excellent service from all at Gripsure. We had some issues on site that meant delays to our project. Even at a very late stage, Gripsure accommodated us without any problem.
A well recommended supplier, and a pleasure to deal with.

18 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company, good product and fast delivery with good communication.

16 novembre 2020
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Réponse de Gripsure UK

Hi Mark,

It's always great to receive feedback on our products and service and, of course, it's even better to hear that you are pleased with your overall experience with us! We hope you enjoy your new decking.

Best wishes,

Gripsure

Noté 5 sur 5 étoiles

Excellent & professional service

Excellent & professional service from first enquiry, through quotation process & delivery. Fantastic product which we will purchase again for 2nd phase of project.

29 octobre 2020
Avis spontané
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Réponse de Gripsure UK

Hi Maddy,

Thank you very much for your review. We're chuffed to hear how happy you have been with our service and product, and look forward to working with you again for phase 2!

Take care,

Gripsure Team

Noté 5 sur 5 étoiles

Architect ,Carmarthen

Extremely impressed with the quality of the Pro Contemporary non slip decking. The overall dimensions of the boards were well within tolerance.The delivery arrived precisely on time. The decking is slightly damp so a good quality saw blade is needed and the non slip inserts do need to be cut with a grinder first.

18 septembre 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your review and we are very pleased to hear that the quality of our Pro Contemporary non-slip deck boards hasn't disappointed! We hope you've managed to install them quickly and easily and would love to see some photos of the finished project once complete! Just ping them across to info@gripsure.co.uk

Noté 4 sur 5 étoiles

Good product but some planks were not…

Good product but some planks were not straight and slightly different lengths some just under 4.5m.
Staff very helpful when ordering and gave useful information on aftercare.

10 septembre 2020
Avis spontané
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Réponse de Gripsure UK

Hi Stacey,

Glad you're a fan of the product. With timber being a natural product you will get variances as the moisture content alters and the boards aclimitises post preservative treatment. Once the boards are screwed down in place at every joist centre, the boards will be fixed straight. The lengths we buy are shippers lengths from the mills in Scandinavia which do have a small tolerance. We hope you enjoy your new deck.

Kind regards,
Gripsure

Noté 5 sur 5 étoiles

Good product from great people.

Great communication with progress of the order. Arrived on the date requested, ar the time advised. A good product from fantastic people.

5 août 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your feedback. We're glad to hear you had a positive experience buying from us and are happy with your new decking. Enjoy!

Noté 5 sur 5 étoiles

Decking

Bought some non slip decking and am very pleased with the product which was safely delivered to a house in France. The ordered screws were not delivered and Gripsure immediately made sure a new delivery was made with no fuss. The whole service was excellent and all the staff exceedingly efficient and helpful.

30 juillet 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your review, Louise. We're very sorry about the mishap with the screws as this isn't up to our usual high standards, but we're glad we could rectify the issue for you quickly! We hope you enjoy your new decking. Kind regards, Gripsure Team

Noté 5 sur 5 étoiles

Phoned the day before

Phoned the day before, arrived when said

19 juillet 2020
Avis spontané
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Réponse de Gripsure UK

Thank you for your review and we're glad to hear your decking arrived on time. Enjoy!

Noté 5 sur 5 étoiles

Wonderful product and service.

The advice, service and quality of product is exceptional. Every team member involved in the decision and purchasing process was superb. The Gripsure anti-slip timber decking has completely resolved the slip hazard experienced with previous boards. We now have a safe and attractive area to enjoy all year round. Even enough off-cuts to make a non-slip wheelchair ramp! A wonderful company and product. Delivered on time even with the Covid situation. Highly recommended.

13 juillet 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your kind words, Ros. We're delighted to hear you've been satisfied with our service and product, and hope you thoroughly enjoy using your beautiful new deck! Best wishes, Gripsure Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service, great product, delivery on time

25 juin 2020
Avis spontané
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Réponse de Gripsure UK

Thanks very much for your review, Stephen. We're glad to hear you've had a good experience with us. Enjoy your new decking!

Noté 5 sur 5 étoiles

Excellent product and even better service

I purchased 25m2 of Gripsure decking for a residential decking project. This stuff is really brilliant if you are after a properly non-slip surface even after really heavy rain or in any bad weather where conventional decking would become a slipping hazard. Easy to work with and looks great once laid.

All contact with the company was excellent, from initial engagement and quotation with Mike the MD through to arranging material collections and some replacements with James the General Manager.

This is a professional firm that puts customer satisfaction at the top of the list. Thank you so much, I will be recommending you to anyone who asks.

19 juin 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your review, Matt. You're absolutely right, customer satisfaction is our highest priority and therefore we're really pleased to receive your feedback and hear that you've had a good experience with both our product and team. Enjoy your new decking!

Noté 5 sur 5 étoiles

Great product

Great product, quickly and efficiently delivered.

17 juin 2020
Avis spontané
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Réponse de Gripsure UK

Thanks very much for the feedback, Jim. We're glad to hear you are happy with both the product and service you received.

Noté 5 sur 5 étoiles

Great company to use

Spoke to 3 staff at Gripsure all were friendly and helpful.Excellent quality of decking boards. Hubby really pleased even the delivery driver was helpful and friendly.Would highly recommend this company to use. Thanks Gripsure.Mr Mrs Colville

5 juin 2020
Avis spontané
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Réponse de Gripsure UK

Hi Angela,

Thank you very much for you review. We're so pleased to hear you are happy with both the products and customer service you received and hope you enjoy your new decking.

Kind regards, Gripsure

Noté 4 sur 5 étoiles

Worth waiting for

Great delivery of deck boards.
Majority of the product was in good condition and was as expected.
A couple of boards were warped and overly knotted but on the whole were great for the job.

30 mai 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your review and I'm pleased you were happy with the delivery of your boards. I'm sorry to hear you had a couple of boards that weren't up to scratch. If you'd like to send us in some photos to info@gripsure.co.uk we'd be more than happy to take a look. Nevertheless, I'm glad you are satisfied with the rest of your order and hope you enjoy your new decking.

Noté 5 sur 5 étoiles

A satisfied customer

We originally found Gripsure boards via their involvement with the Eden Project after a near miss incident, slipping on our old, wet and rotting decking. The hardwood boards that we bought several years ago have weathered really well.
This year we were looking for some boards to extend our decking and, despite all the challenges of Covid 19 lockdown, the few boards that we needed were located and delivered.

30 mai 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your review, Susan. We are pleased to hear you are happy with the boards you first ordered from us and have decided to return for a second purchase. I hope you enjoy your extension! Stay safe.

Noté 5 sur 5 étoiles

Great Customer Care

During research, Gripsure were excellent at answering my questions quickly and honestly, often giving more useful information than I initially asked for.
Delivery was incredibly quick even for normal times, but especially impressive at times like this.
When placing a query after delivery, Gripsure were incredibly helpful and sincere in assisting me. I would not hesitate to use them again.

22 mai 2020
Avis spontané
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Réponse de Gripsure UK

Thank you very much for your feedback, David. We're glad we could be of help and hope you enjoy your decking.

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