The Guinness Partnership Avis 6 520

The call was answered promptly and the agent named jeetu was very helpful and polite and shown concern for my mother whom is recovering from two strokes..
Much appreciated we're very thankful.

Really helpful, fantastic thank you for your help

Abdy. I have a fantastic experience with him because it's very calm and it helped me through all the time on the phone with him he help me with what I wanted in the flat and is very patient person. Thank you ABDY

The bloke I spoke to Andy was brilliant and apologised several times over something that wasn't his fault.

The man on the phone was very professional and helpful with my request feel very pleased with my experience

Very quick response to issue we had with front door lock

The ladies and gentlemen from Guinness customer service team are always friendly and approachable. The chap I just spoke to was clearly enjoying his work and was very knowledgeable. Never had cause to grumble at Guinness as they always handle everything promptly.

Sophia was amazing at sorting my problem out on call. Really felt listened to and helped. Rang through certain numbers to make sure my issue had been put forward to the right people as it got redirected. Was super friendly and efficient. Really made the service pleasant to use. Extremely happy

I tried to book a repair online but at the end it still asked me to call of which I was dreading the call wait time.
My experience on the was brilliant and excellent all thanks to Eylem. She listened, asked questions and explained that needs to happen and booked the repair for me

The agent that helped me went out of his way to help me because reported this previously and agent said she tried to call but the phone didn’t ring at her end is that calling lol. Anyway, he did his very best and got me an appointment right away and I certainly appreciate that kind of agent.

Getting through as expected was a nightmare but Once I got through my assistant was brilliant and made sure she called back after a system crash.

I cant actually believe I'm writing this after my own dealings with Guinness.
The young man who I've been on the phone for quite some time, Curtis, has got to be the most helpful person within Guinness. He listened, he did more than he should have. All round it was a pleasure to speak to him!!!
Guinness, you could learn a lot from Curtis, and to train new staff how to speak to customers, and how not too.
Keep up the good work CURTIS!!!!

Nimara listened carefully to my concerns. Apologised that my previous queries hadn't had a response. Made sure to include that I was hard of hearing and prefered to be contacted by email.
When she was given out of date information about who my customer liaison officer was, made sure to redirect my query to the right person. Even though I was frustrated with my wait time and being put on hold (45 mins). I felt like my queries were dealt with in a warm and friendly and thorough manner. I'm giving it 4 stars because of wait time and the system having out of date and incorrect information.

Was very helpful and friendly, she also assured me she will sort out the problem I have with a window repair and felt at ease.

Really great service! Thank you!

The gentlem Mr John Salt was very professional and friendly and helpful. So far he's been the best one so far and was determined to get to the bottom of the problem and solve it.

Very lovely and helpfull lady this morning

Pure harassment and total unwillingness to conduct repairs on major faults. Staff seem to live rent and work free in some of the properties. Unlawful demands for additional rent. Pure disrespect and threats directed towards disability tenants.

Sophia tried her best to deal with the problem to her ability.