The Guinness Partnership Avis 6 520

The call centre was very helpful I can’t really put the blame on them it’s when you want things done is where we are let down

Diana who works on customer service was extremely helpful. Thank you

I spoke to AbdY from customer service he has been so helpful and understanding.
Excellent customer service

Good customer service and good communication

Andy was very helpful
And talked me through everything
Very happy with this

Very professional, helpful and understanding

The exlanation of informtion gven was clear questions answered.Nice understoid what was needes to do the job with good customer service.

Spoke to Andy today regarding a couple of repairs that need doing. Andy was very professional, warm and friendly. He was able to deal with my repairs though a video link, which was extremely helpful as there could be no doubts of what needed doing. Great customer service

Friendly professional staff number kept me updated regarding the issue and told me the next steps

I spoke to jeeto today. A lovely gentleman on the reception. Very helpful and kind. Made me feel like someone who cares about there customers. Thank you so much for all your help jeeto

I gave 10/10 rating because my experience with the Guinness Partnership has been excellent. The support l received really made a difference to me. The staff member who helped me was kind, patient, and very professional. Her name is Sophia, she took time to listen, and she made sure everything was taken seriously. The boiler issue was dealt with quickly, and really appreciated how fast they responded, especially as it is so important. She also listened to my concerns about the kitchen being old and in need of improvement, which made me feel heard and supported. Communication was clear throughout and she kept me updated, which made the whole process much easier and less stressful. That is why l believe she truly deserves 10/10 .I’m very grateful for the help and support l received from her.

Today I spoke with ABDY regarding my housing situation he was amazing well mannered and well spoken over the phone. 10/10 for him and his customer service :)

Abdy was so kind and amazingly helpful. I feel very reassured that any issues will be taken care of swiftly.

Gill was very helpful today with all queries that I have raised. She was very patient and lovely to speak to.

They could employ qualified tradesmen, 12 times they have sent a plumber to do repeat jobs in my bathroom in 2 years

I have deleted previous one star reviews as waiting for Guinness to answer my question was making me ill
It relates to the increase in service charges
Grounds Maintenance up 221.57%
Window Cleaning up 44.35%
Warden Call up 103.29%
Management fee up 33.27%

The calls I have had, they dont have any answers as to why these have increased so much but
Your on UC so it doesn't matter
Also they have found an additional part of land that requires maintenance...no idea where this land is though
Management fee, a percentage of all the other charges but is there any additional work from previous years....why cant it be fixed, I imagine the duties are fixed !!!!
All I have asked is why its gone up and details of the tenders to carry out the work,,,,think I have been waiting 6 weeks

Yes I have called and filled out forms

Just a robot that replies....thats Guinness

Sophia was such a lovely lady, very helpful and friendly, and sorted my repair, lovely to speak to, I’m very happ
Y with my experience today.

Dealt with problem really quick

I was very happy with the service I received today
I was treated with respect at all times
With the use of video I was able to help with my repair which made things easier so thank you