Simply superstars! I contacted the team with some issues at my property and they were all genuinely kind and caring and dealt with the issue immediately and efficiently. The last person that I spoke... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The agent that helped me went out of his way to help me because reported this previously and agent said she tried to call but the phone didn’t ring at her end is that calling lol. Anyway, he did his v... Voir plus
L'entreprise a répondu
Nimara listened carefully to my concerns. Apologised that my previous queries hadn't had a response. Made sure to include that I was hard of hearing and prefered to be contacted by email. When she w... Voir plus
L'entreprise a répondu
After raising an emergency this morning I thought something was going to blow up in my cupboard , humming noise , vibration, thinking something going to set alight.. So made the call..So the lovely... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Coordonnées de contact
Royaume-Uni
- www.guinnesspartnership.com
4,6
Excellent
7 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Abdy was really helpful with booking my…
Abdy was really helpful with booking my repairs, thank you!
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Steven, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Spoken today to abdy he was so kind and…
Spoken today to abdy he was so kind and helpful and helped me sort the problem, nothing was to big
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Claire, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Habib
Habib, nobody got back to me. Was told my problem could be solved by a different team. So far no communication with different team.
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi John,
I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890. We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards, Nicole.
I found Abdy to be positive
I found Abdy to be polite, positive and helpful , it was a good call !
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Ali, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Addy was extremely helpful with our…
Addy was extremely helpful with our queries.
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Leanne, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Very helpful I had two issues and they…
Very helpful I had two issues and they were resolved easily
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Rachael, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Réponse de The Guinness Partnership
Hi Donna, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
The lady in Manchester was able to help…
The lady in Manchester was able to help me in Axminster, exeter area
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Christine, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Prompt answering of call to fix repair
Prompt answering of call to fix repair. The lady (sorry I didn’t quite catch her name which she did give me) understood what I needed and was able to make an appointment for the repair to be done.
All good. She was polite and professional.
27 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Lynn, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Nicole.
Abdy dealt with my repairs issue…
Abdy dealt with my repairs issue amazingly, I must say he was the most helpful person I have spoken to at Guinness and sorted everything out quickly. Great manners and very very helpful. Hope to deal with him again if needed.
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Kirsty, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Andy was super
Andy was super, helped with my problem quickly and efficiently and was very patient whilst I carried out the instructions 10/10 service!
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Bryony, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Great customer service from Abdy gave…
Great customer service from Abdy gave me the whole information that I needed appreciated. Abdy
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Ali, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Eylem was very helpful and extremely…
Eylem was very helpful and extremely nice too talk too about my repairs
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Jay, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
No problems trying to help..despite…
No problems trying to help..despite being a man.city fan...leeds me...
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Consultant Abdy was very nice and very…
Consultant Abdy was very nice and very helpful. Thank you so much
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Monika, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Extremely helpful! Give Sophia Ali a pay rise!
Sophia Ali, has been extremely helpful and understanding. And managed to send an important form to me that should have been an option but had never been mentioned by anyone prior to her taking the time out to help me.
Thanks Sophia 🙌🏽👏🏽👏🏽👏🏽
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Was worth the wait
Even though I had to wait for almost half an hour before she answered the telephone, I was warmly greeted...
I have some difficulties expressing English words, but fortunately she listened to me attentively and we managed to understand each other...I only wish that every costumer service was like this...
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Eloy, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
He was very attentive and listened to…
He was very attentive and Laiten’s to my request and concerned.
I liked that Paul kept me informed of the work he was doing and answered my questions politely.
He made me like I could have confidence in the organisations support and requests made.
A competent working individual.
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Stella, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
Réponse de The Guinness Partnership
Hi Constance, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
The person I spoke to was very polite…
The person I spoke to was very polite and helpful and helped me to solve the issue I was having. He was also very patient.
24 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Helen, thank you for taking the time to leave your review. We really appreciate the feedback given. Kind Regards, Almas.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.