The Guinness Partnership Avis 6 520

really service today !
I wish all calls were as pleasant as this one

thanks !

The advisor was great and polite, and noted everything I asked and then provided what support he could offer at this time. Guinness as a company however, has disappointed me over and over again, and wish I didn’t have to sit on the phone to them almost daily to get my issues resolved. They have consistently neglected my needs and failed me as a tenant. And the wait hold on the phone is unacceptable. Customer liaison officer hasn’t communicated with me in around a year! And I’ve been victim to neighbourly harassment for the duration of my year and a half tenancy. I’ve now been asked to edit my review and provide more detail. I’ve provided enough! I am in stage 2 complaint with Guiness and if you want to know why so bad then go and look up my account! Again it is not my job to do YOUR work and this is why we are where we are.

Abdy, the customer service representative was fantastic, very helpful very polite , very knowledgeable and attentive. Employ more Abdy’s

Many thanks
Daniel

I was assisted by Nomana today, she was incredibly helpful, she was clear and very attentive.
Appreciate her assistance she was amazing.

Agent was very helpful and took the time to listen and give advice on how the issue could be managed till the day it is repaired.

Abdy was amazing with providing the correct service from guinness partnership. He reassured me that all reported jobs will be dealt with and booked me in for the repairs asap. He was very polite and professional and went above and beyond! What a top guy with great manners and enthusiasm, i’m sure he is a great colleague to work with too :)

Curtis is part of the complaints team and he solved my queries within 15 minutes and he was so pleasant and helpful ! Great member of staff 👍

Jill was the customer service agent that I spoke to for a complicated waste pipe issues in my sister’s flat that have been going on for nearly 2 weeks. She’s very sympathetic and very efficient in making contacts with the relevant departments and contractors. She went above and beyond and tried her best to resolve the problem.
Very grateful for her help

Today Guinness Partnership were very helpful with sorting the problem with my through-floor lift (for wheelchair) promptly and politely for which I am grateful.

I appreciate for Guinness contact service he have good communication skills
Polite respect thank you and I’m really happy for service.

Good experience... I got my repair booked in within 15mins...
Thankyou to paul spellman... very helpful and kind...

Abigal was very helpful and polite and solved my query efficiently

Extremely helpful on the phone. Actually listened to my concerns, not only that but actively dealt with it. Many thanks to Sophia for facilitating this and for her excellent customer service.

The review I previously wrote I'm not confident now that everything I had said was understood. One of the jobs/repairs that I asked to be done was cancelled for the forth time. I dont know why these jobs are booked out and cancelled at the very last moment you are expecting the operatives to turn up to do the job. This is unacceptable by Guinness. Im sorry that I have to backtrack on what I previously wrote. Guinness really needs to review how it operates its repairs and listen to tenants and repair operatives that see the necessary jobs that needs to be done. Customer services staff only knows what you tell them and I realise now I might need to say exactly what the job entails and how many operatives I feel is necessary to do the job. Its not my job to do that but when you have a job/repair that will take 3 repair operatives and would be a minimum of 6 hrs and they send one repair operative and the timescale he has to complete is 75 mins then there is a bigger issue that needs to be addressed.

Was so polite and helpful, when waiting to get through would be better if knew how many in front

I spoke to Diane at customer services, she was very helpful and listened to all my enquiries. She took notes of my request and follows it up. Great service.
Now i am waiting for the repairs team

The man on the phone was so helpful, he managed to reschedule my flooring appointment and apologised for today being cancelled

Excellent manner helped resolve a repair

Very helpful on the phone sorted appointments out for me would of been 5 star but took 45 mins to talk to someone

Abdi was so helpful, friendly and efficient, helping me to resolve my query quickly and positively. I ended the call as a happy person. I could not have asked for a better experience. Guinness customer service is top quality, second to none. Thank you