Simply superstars! I contacted the team with some issues at my property and they were all genuinely kind and caring and dealt with the issue immediately and efficiently. The last person that I spoke... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The agent that helped me went out of his way to help me because reported this previously and agent said she tried to call but the phone didn’t ring at her end is that calling lol. Anyway, he did his v... Voir plus
L'entreprise a répondu
Nimara listened carefully to my concerns. Apologised that my previous queries hadn't had a response. Made sure to include that I was hard of hearing and prefered to be contacted by email. When she w... Voir plus
L'entreprise a répondu
After raising an emergency this morning I thought something was going to blow up in my cupboard , humming noise , vibration, thinking something going to set alight.. So made the call..So the lovely... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Coordonnées de contact
Royaume-Uni
- www.guinnesspartnership.com
4,6
Excellent
7 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The wait time was very long but once…
The wait time was very long but once you get through it’s smooth sailing, helpful and kind staff and very knowledgeable about any queries and concerns.
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Stephen, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
The Guinness representative Habib was…
The Guinness representative Habib was extremely friendly, informative, knowledgeable, kind, caring, compassionate, patient and understanding. It was a refreshing change to speak to him because not all Guinness representatives are so helpful.
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Paul,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Guinness Partership-Phone Line.
I rang up for help about the outside light being broken & Izzy was very helpful & kind i know she is new to the job but she is a credit to the company & i wish her all the best for the future...Thanks Izzy.
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Paul,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Réponse de The Guinness Partnership
Hi Michelle,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
I received a call and was pleasantly…
I received a call and was pleasantly surprised by how polite and professional the caller was. They explained everything clearly without being pushy, and they respected my time. It was a smooth and positive experience compared to most.
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Nasra,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Exceptional customer service from abdy…
Exceptional customer service from abdy went above and beyond
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Abu,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Nomana was extremely helpful and had a…
Nomana was extremely helpful and had a good telephone manner.
Thank you for getting my repairs rescheduled and booked in.
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Jo,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Very happy with the person I spoke to…
Very happy with the person I spoke to and was very polite
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Jane,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
I rang guinness and while speaking Andy…
I rang guinness and while speaking Andy rang me back i thought i would have to go through the system again but didnt Andy was very polite and helpful said he would get on with my request straight away
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Margaret,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
I was very happy with the person I…
I was very happy with the person I dealt with. Very professional
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Neil,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
I had a problem getting into my…
I had a problem getting into my Guinness account I spoke to Almas about the problem which she helped me to resolve the problem I had. I want to say that she done everything she could to make me happy, I must say she is a credit to your account team. Thank you Almas, kind regards Trevor
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Trevor,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Réponse de The Guinness Partnership
Hi Margret,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Andy was so emphatic and supportive…
Abdy was so emphatic and supportive really understood my situation and did his best to help me
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Becky,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
The customer service advisor was very…
The customer service advisor was very empathetic and understood my frustration.
He made sure my issue was taken further up
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Lucy,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Unfair
Guinness Partnership have gone and changed their MyGuinness before I had a MyGuinness account without my email address and telephone number on my customer account now because of the change unless you give your telephone number and email address you cannot get a MyGuinness account and they refuse to remove your data off your account after registration so now to keep a record of my account I have to telephone them to keep record of my account but I’ll keep a record through my bank.
23 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi,
I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890. We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards,
Gemma
I found the service to be very helpful
I found the service to be very helpful, and therefore I am very satisfied and confident! Kind regards!
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Warren,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Abdy who I spoke too today was so…
Abdy who I spoke too today was so friendly. Did his most to help me get things sort. Was lovely speaking to him
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Claire,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
I raised a repair issue and was done…
I raised a repair issue and was done within same day. Only problem is long wait times in speaking with someone
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Victoria,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Spoke with ,Gill .gill was very…
Spoke with ,Gill .gill was very efficient.and warm personality.sorted everything out Thankyou Guiness trust
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Bernadette,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Abdy was very helpful with my enquiry
Abdy was very helpful with my enquiry, cheers
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Oliver,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
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