Halfords Mobile Expert Avis 

Great service. Able to track engineer so no need to wait in.

Perfect from start to finish. Slightly more expensive. BUT the convenience more than outways that. No hanging around. Allowed me to get on with other things and just get back for the agreed time. Will definitely book again.

An efficient auto engineer, but he was given a 2 man job so I had to assist. This should have been picked up by the office when the booking was made and installation advice given to the engineer before attending. It was not possible to complete the job in the 1 hour time slot and took almost 2 hours.

Halfords had a "come to you service" which made it much easier for me and worth a bit extra. The fitter that came was Adam and a really nice professional man.

One of the worst customer experiences I have ever had.
I purchased car tyres through Halfords' website. I had actually found the same tyres cheaper on Blackcircles, but I decided to pay extra because Halfords offered mobile fitting. That turned out to be a huge mistake.

A friend warned me beforehand that they often fail to turn up for Sunday appointments and that the excuse is always, "The mechanic has called in sick." I thought surely that couldn't be true.
It was.
The first red flag was a text message claiming they had tried to contact me but that I was unavailable. That was completely untrue. I called them immediately, navigated through an endless maze of automated options, only to be told that the mechanic had "called in sick."
What a surprise.
I asked the operator how I could make a formal complaint. She told me they would send me an email explaining the situation. That email never arrived.
This is a completely unacceptable and deeply frustrating experience. I have wasted two days waiting around, and now I have to take time off work and leave my car unused for several more days because of their failure to deliver the service I paid for.
The whole experience feels misleading, disorganised, and completely disrespectful of customers' time. If you can't provide the service you advertise, don't take people's money and leave them stranded.
Without question, this is one of the worst customer experiences I have ever had.
I will never buy anything from Halfords again—not even a single bolt.

Done to a high professional standard

The tyre fitter arrived on time and was pleasant and hard working.The booking process was easy,the pricing was good,the reminders were useful and tracking on the day was accurate.Excellent service which we'll use again in a couple of weeks for our 2nd car.

Had another Dash Cam fitted from Halfords. Great value for the money. Mebin was a great technician that worked quickly and professionally. Highly recommended!

Owen was very professional and friendly. He explained timescale precisely and reported back when the work was completed (4 new tyres fitted). Whole job only took 40 mins. Would not hesitate to recommend. Thank you

First time booking a tyre replacement through Halfords but definitely won't be my last. Easy website booking, best prices and the fitter was superb, professional, polite and friendly, a credit to Halfords, thank you 😊

A very efficient service.
Very good technician. Good to use the tracker to alert when the fitter was going to arrive

1. Took 4 separate bookings to get the job completed
2. The first technician who only fitted 2 of the tyres I ordered forgot to properly tighten the wheel nuts on 2 of the wheels leaving my car in a potentially lethal condition

Great mobile fitting service. Everything was done quickly, professionally, and to a high standard. Very convenient and hassle-free. I’m very happy with the service.

I needed my tyre repairing and was able to book a 2 hour slot. At the end of the slot time the ‘tracker’ said he hadn’t left the depot so I rang them. They told me he was somewhere that is well over an hour from where I live and the guy in the phone thought it was hilarious that he was nowhere near and was laughing. I had not been notified that he was running late. What’s the point in having a system where you can book a window if they a) won’t show up and b) you don’t even get told if there’s a change? I’ve cancelled my booking and am shocked as thought Halfords would have been reliable.

Bought a dashcam from Halfords website, and paid £75 for their mobile technicians to come to my address to fit it. BIG MISTAKE. A job which I was told would take between 15minutes to 1 hour to do, lasted 2 hours and was nothing but a fiasco, leaving me totally stressed out, totally inconvenienced and feeling my car was left in an unsafe condition. The technician arrived WITHOUT ringing me first to say he was on route. According to the tracking info he was still on job 6 and I was job 9. He had my camera and the wiring to do the job. After 45 minutes he was still working so I asked if everything was ok. He told me he couldn’t get the camera to work, and had also snapped the earth connector within my car, and wasn’t able to get his hand behind the dashboard to refix it. I was feeling a bit uneasy at this point, and said to him “should we just forget it.”He said he would definitely get it going for me, and not to worry, so I left him to it. Again after 25 minutes I could see he was still trying to get it wired up. I went to see what was happening and he now had my glove box door off and on the passenger floor, along with various tools. He said he now had the camera working, but because he had taken a fuse out, he would need to plug a diagnostic machine into my car to reset all my warning codes on my dash! He told me he had cut the earth wire and wound it round and secured it with a screw. I was really feeling I hadn’t bothered now as his actions at this point made me feel nervous, and I had lost confidence in his actions. I seriously felt he didnt know what he was doing. 2 hours later he was preparing to tidy up and leave. He told me he didn’t know how to set up my dashcam, and that I would need to download an app. (I thought this was all part of the £75 fitting fee) he basically left leaving me to do this my self. I was told to leave my car ignition on for a while as my battery might be flat!
After numerous attempts of me trying to get the dashcam to connect to my phone, and having to ring NEXTBASE customers services for them to try, and being told by them it was as a result of either faulty wiring, or a faulty camera, I drove to my local Halfords Store the next day, to get the camera/wiring taken out, and get my money back.
I was told by Halfords staff they could not remove dashcam/wiring or give me a refund, as their mobile service is a separate company! I had to arrange for another mobile tech through their call centre based in South Africa to come to my address and remove it all. Then my refund would be generated. WHAT A COMPLETE NIGHTMARE AND WASTE OF MY TIME. Whilst at my local Halfords store staff looked at the wiring due to me feeling my car was now in an unsafe condition, to find the technician had actually removed the fuse for my headlights to wire the dashcam into my car! I was told this is not normal practice as there are always other “spare” fuses that can be used.
I had to wait over a week to have my money refunded.
Also I was told that dashcam fitting at my local Halfords store always includes it being set up on your phone, that is part of the £75 fitting fee.
Because of this fiasco I have decided not to use Halfords mobile service again.

​My tyres were fully paid for and delivered to the site. However, the staff refused to hand over my goods simply because they were incompetent (or refused) to carry out a standard TPMS sensor replacement using my Mercedes OEM parts, claiming they only work with 'Halfords' standard equipment, bought from them.
​I was entirely prepared to collect my tyres without any further service or complaints, yet your archaic company policy prevented me from taking my own property. Your directors should be fired for implementing policies that actively harm customers. This is a complete and deliberate failure of operations. On top of that, I was wrongfully fined £40. A disgraceful experience.

To whom ever books with Halfords, please double check the tyres when they arrive and make sure they are the right ones and size.

Its a hassle afterwards as you will end up having to chase this up and sort out rather then Halfords themselves to fix there own problem. Also be prepare to loose a day of work, unless you can work from home..

Cameron did a really great job changing my tyres offered further advice and information and couldnt of asked for a better experience

Cade has fitted tyres for my car on 2 occasions now and he's always been friendly, professional and efficient. He called half an hour before arriving to give me plenty of time to sort things with work calls, and arrived exactly when he said he would. Tyre was fitted in under 30 minutes. He always gives me an update on everything, including where this tyre was splitting and any tips on knowing the correct tyre tread depth myself. Can't recommend enough. Price is reasonable considering it includes tyre, visit and fitting.

I highly recommend the mobile service van; they are professional, fast, and friendly 👌👍