Highest commendation to Harlow's in Coalville, manager Nick, and team members Tony and Kaydee went out of their way to be professional, courteous, share experience and recommend right solution for our... Voir plus
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Lisez les avis des autres
Have used Harlow in the past always been great until yesterday pm 25th March. Required a piece of timber 8"x 48"x 1", Sorry but my measurmemts reflect my age (76). Counter hand was very abrasive, Q... Voir plus
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... Voir plus
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
Coordonnées de contact
Royaume-Uni
- www.harlowbros.co.uk
4,1
Bien
272 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Fabulous customer service but......
Fabulous customer service, very helpful and friendly staff.
The timber had handling damage and large areas of soiling, it was meant to be superior final finish grade.
Returned for replacement without issue but it was inconvenient and time consuming
19 octobre 2024
Réponse de Harlow Bros
Good Evening,
How are you?
Firstly thank you for ordering from Harlow Timber, it is genuinely appreciated by the whole team.
We are sorry that the carrier damaged your consignment.
Whilst these issues are rare, we can understand when it does occur it's frustrating, so please accept out apologies.
We were pleased to read that despite the delay this caused for you our customer service team we helpful and friendly, an we very much hope that this issue has not detered you from using us again in the future.
Thank you again
Best wishes
Simon
Harlow Timber Group
Good service at a good price.
19 octobre 2024
Broken Ogee
bought a handful of trim pieces for a picture frame detail on my landing& down the stairs. arrived quickly& securely packaged. will use again
18 octobre 2024
An ok experience
Delivery arrived on the correct day, but a few of the lengths of skirting were quite badly damaged
17 octobre 2024
Réponse de Harlow Bros
Good Morning,
How are you?
Firstly thank you for choosing Harlow Timber for your materials requirements.
We are sorry to hear that our carrier has caused some issues with your consignment.
I have asked the customer service team to reach out to you and offer assistance.
We were unaware of you issue, however should you need to report an issue or make a query on any order your can contact us on our published channels by calling: 01509 274198 or dropping an email to: websales@harlowbros.co.uk.
The team are on hand to assist, and once again out apologies and thanks for chosing Harlow for your requirement.
Thank you and take care
Simon
Harlow Timber Group
Great service, great product
Bought a loft ladder kit online, collected in branch and unfortunately I'd ordered one that was too large. Harlow were happy to exchange even though I'd opened it. Really happy with the service, item was great and really well priced.
28 octobre 2024
Avis spontané
A great company to deal with
A great company to deal with, highly recommended and would not hesitate in using again, didn’t have the sizes I first wanted but was contacted quickly and easy solved the situation, very helpful
13 octobre 2024
Great service and was always kept…
Great service and was always kept updated with the delivery.
11 octobre 2024
I’m done with Harlows
I’m done with Harlows, everything was in stock when I ordered and now they having trouble with my order…needed for a job and they praise there service on being reliable when they are far from it…. Third time over a few months they lack everything… never got in contact with me about an order, staff moaning about size of order I’m done with these and finding a new supplier… will not be recommending at all.
27 septembre 2024
Avis spontané
Réponse de Harlow Bros
Good morning,
How are you?
Firstly thank you for chosing Harlow for your requirements, it's genuine appreciated by the whole team.
We were concerned to read your comments, and conducted an investigation into your thoughts.
The Harlow customer service team are on hand to assist between the hours of 07:30 to 17:00 Monday to Friday by phone: 01509 842561 or by emailing to: sales@harlowbros.co.uk.
The team are experienced and willing to help with any order or enquiry.
Whilst we are aware that we have not met your expectations on this occasion, we pride ourselves in our dedication to our customers, and would encourage you to contact us directly when you have future need for materials.
Thank you again for taking the time to leave a review, and best wishes for your ongoing projects.
Harlow Timber
A very rude woman.
After attending a job interview at Bluebridge in Halstead, the company claimed that a deaf man wearing a collar was driving an HGV, and reassured me that my hearing loss wouldn't be an issue for driving an HGV. However, I didn't receive any communication after 3 weeks, indicating that I was not successful. To my surprise, the same role was advertised again three weeks later. It became clear to me that they did not want to hire someone with a disability to drive an HGV. I want to call out Gwyneth Plummern, the Operations Director, for this unacceptable putting of disabled people off work for Harlow Timber Systems (Eastern) Limited.
2 septembre 2024
Avis spontané
Réponse de Harlow Bros
At Harlow Timber Systems (Eastern) Limited, we pride ourselves on fostering an inclusive and equitable work environment for all, including individuals with disabilities. We are deeply committed to promoting diversity and ensuring that our recruitment process remains fair and transparent for every applicant, regardless of any physical or sensory impairments.
Your statement regarding your experience at Halstead is disappointing to us but I am sure you can appreciate that we are unable to offer a role to every applicant and although we appreciate that you are disappointed at being unsuccessful at this time, we would encourage you to watch for further vacancies. In response to your statement that the role was readvertised 3 weeks later, this is due to a new vacancy within the team not the same role readvertised as stated.
I would like to reaffirm that at Harlow Timber Systems, we have no issue with recruiting individuals with disabilities, and we remain committed to providing equal opportunities to all. We welcome applications from diverse candidates and believe that everyone, including individuals with hearing loss or other disabilities, can contribute significantly to our team. We wish you the best with your job search.
Don't buy on-line
Don't buy online... I explained what I wanted the timber for on the phone, they sent timber that was not suitable and won't accept any liability for it. I'm now stuck with a pack of timber I can't use andcwill have to go local now to buy again. Not good enough.....
15 juillet 2024
Avis spontané
Réponse de Harlow Bros
Good Afternoon,
How are you?
Firstly thank you for buying from Harlow Timber Group.
We are sorry that you were not completely satisfied with you order, however we were not made aware of this, and if you do have any issue at all your can contact us on our published details by email at: websales@harlowbros.co.uk or by calling 01509 274198. Our customer service team is on hand to assist with any issue you may have with your order, and we very much hope to hear from you again when you have a requirement for timber & associated products.
Thank you and take care
Simon
Harlow timber Group
Superb prices and excellent quality
Superb prices and excellent quality – thank you so much
11 juillet 2023
Helpful with custom cutting on order
The sales advisor helped me out with some custom cutting requirements, and didn't charge extra for cutting as it was only a couple of MDF sheets. Very happy!
The delivery charge was quite a lot for my quite small order (£35), but, it still worked out cheaper overall than other merchants I looked at.
10 juin 2024
Avis spontané
Can't recommend highly enough
Can't recommend highly enough, took delivery of torus 7 inch skirting board and surprised at the quality and thickness. Expected it to be similar to B&Q or Wickes quality, nothing like twice as thick. Delivered on the promised date and phoned to confirm delivery 2 days before.
13 mai 2024
Avis spontané
Delivery time absolutely terrible
Delivery time absolutely terrible, after numerous emails finally got the goods 11 days after the date they said .
Order placed on 7th of January finally got the goods on the 26th of January.
27 janvier 2024
Avis spontané
First time visit to the Hinckley branch…
First time visit to the Hinckley branch and the service provided for providing and cutting MDF sheet was absolutely first class - pleasant, friendly, attentive and quick - will certainly use again and highly recommend
15 janvier 2024
Avis spontané
Great quality products cut to size
Great quality products cut to size. Amazing customer service, competitively priced would highly recommend the Nottingham branch. Guy behind the desk was a pleasure to deal with and resolved a small issue I had quickly and very professionally.
6 janvier 2024
Avis spontané
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