The two ambulance staff Mark and Georgian were wonderful amazing caring people. They brought my husband and and were very efficient in getting him in the house. We are very grateful for they service.
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Lisez les avis des autres
Maggie Fergunson was very kind and so caring, to me and my son. Maggie messaged me before picking us up for the hospital trip which helped us be ready and on time for the important appointment. Ma... Voir plus
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Mark & Georgina were brilliant with my nan bringing her home from the hopsital tonight really friendley and caring cant speak highly enough of them thankyou for all you do
L'entreprise a répondu
Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales.
Coordonnées de contact
London, Royaume-Uni
- yourexperience@hatsgroup.com
- www.hatsgroup.com
4,8
Excellent
980 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The app is great to see where my son is…
The app is great to see where my son is on his route, accurate too!
9 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Carole,
This is fantastic! Thank you for sharing!
Jo
Safe and pleasant transfer
Drivers Patrick and Limbo helped us with the transfer of our newborn baby from Lewisham Hospital to Croydon Hospital. They were patient, kind and helpful. Took every care to secure her in the ambulance and were friendly while we chatted on the way. Patrick drove carefully and we had a pleasant and safe transfer. Thank you!
5 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Katerina,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
Congratulations on the birth of your baby, I hope everything is well with you all.
We’re so grateful for your support and trust.
All the best,
Jo
Driver Fahad Mohamed was a total gem
Driver Fahad Mohamed was a total gem, such a kind man and so helpful. Thank you!
5 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Tara,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
I am just writing to say thank you to…
I am just writing to say thank you to Gary Mcdermott. For the excellent caring person that he is. He is an asset
5 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Sophia,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
ISSAC from hillingdon Hospital
ISSAC from hillingdon Hospital.
Was very nice and professional very helpful. Bought me a coffee and looked after me from london to Edinburgh. Wish him all the success he is a star .
3 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Yvonne,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Farhan mohammed excellent service and…
Farhan mohammed excellent service and very polite gentleman quite professional
4 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Magda,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Mark and Geogina were si
Mark and Geogina were si
Excellent in their service being on time and very attentive and friendly. Such exemplary and fast service. They indeed deserve an exemplary award.
3 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
• Exceptional Service from Hazel!
Hazel arrived on time and was exceptionally friendly, going above and beyond to make our journey comfortable. Her car was immaculate and very comfortable, and her excellent driving made us feel completely safe throughout the trip.
3 décembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Doreen,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Writing on behalf of Elizabeth Anne…
Writing on behalf of Elizabeth Anne Carolan I was transported by Ken, Michelle, Mark and Josh and was very happy with how both journeys went too and from Lewisham Hospital and I wish to thank them all for making me feel safe and comfortable. Was very reassured throughout the journeys from the house to the ambulance and ambulance to the house. They are a credit to HATS.
27 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Lisa,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Super service
Yahren and Raj brought my friend home from hospital, bearing in mind there are steep steps going up to her front door. My friend suffers anxiety too so was very scared.They kept her at ease and got her to her bedroom very efficiently , taking care of her.
10 out of 10
29 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Maggi 5 Stars
Maggi it's always fantastic and always on time. Very efficient. Lovely driver and keeps you updated at all times.
28 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Jay,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Excellent service from start to finish!
Driver - Barkat Azam
Excellent service from start to finish!
Our driver was outstanding — incredibly professional, extremely friendly, and made us feel completely comfortable throughout the entire journey. The service was efficient, thoughtful, and fully catered to all our needs, which made our long trip home from the hospital surprisingly pleasant.
We are truly grateful for the care and kindness shown.
Thank you so much!
20 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Rachel,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Transferred to guys from Lewisham…
Transferred to Guys from Lewisham hospital. Courtenay and Tony were great, speedy delivery and helped me stay calm during a difficult time. Really appreciate it, thanks
25 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
We would like praise the Kent depot and…
We would like praise the Kent depot and especially Kelly and Kaylee for all their help with our son, for supporting him and us and giving us the piece of mind about our son getting to and coming home from school. They go above and beyond.
24 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Mr Baxter,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Amazing Ambulance drivers and colleagues
Today, 24th November I had a hospital appointment at Lewisham Hospital at 11.20 and 2 young girls collected me in the morning and I think they were part of NEPTS but not sure and coming home was taken by Michelle & Ali. All four were exceptional in how they assisted me and I could not fault them and they made me relax and feel safe
24 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Bob,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Réponse de HATS Group Ltd
Good morning Maika,
Thank you for the review. If there is anything specific you would like to highlight please do email me - YourExperience@hatsgroup.com
All the best,
Jo
transport
Sabiha was first class got me there in plenty of time. A very nice lady
24 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Rob,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Réponse de HATS Group Ltd
Good morning Anton,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
GREAT ORMOND STREET HOSP TO HOME
I wanted to share my incredible experience with driver Attiqa from GOSH. She made me feel extremely comfortable and safe; I can’t even put into words how happy I felt. She handled my kids wonderfully and kept checking on them throughout the journey. The company should have more drivers like her—she’s one of the few who ensures you get home safely and looks after the kids the whole way. She’s truly amazing. 10/10 for attiqa 👏🏻
19 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Taybah,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Many Thanks to Sabrina and Ahmed we had…
Many Thanks to Sabrina and Ahmed we had a very smooth drive and on time for our appointment.
18 novembre 2025
Avis spontané
Réponse de HATS Group Ltd
Good morning Ayaan,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
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