Ordered a bike. It was out of stock. They didn’t inform me it was out of stock until I contacted them 6 days later looking for an update. They then said they would swap it for another colour. They the... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Ordered a bike. It was out of stock. They didn’t inform me it was out of stock until I contacted them 6 days later looking for an update. They then said they would swap it for another colour. They the... Voir plus
L'entreprise a répondu
Recently purchased two e-bikes (Moustache and Scott) from Highland Bikes and was really impressed with the quality of the bikes and level of customer service we experienced. Great advice and guidance... Voir plus
Whilst cycling from Lands End to John O'Groats we found ourselves stranded with a faulty controller on one of our ebikes. Neither Trek dealer in town were prepared to help. Highland Bikes checked and... Voir plus
Fantastic service. Found product online, confirmed on the phone. Shipped same day. Received within 24 hours despite ordering two days before Christmas. Overall couldn’t be happier. Product its... Voir plus
Écrit par l'entreprise
Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.
Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Convenient payment options including PayPal and Klarna are available as well as our our ‘Ride It Away’ Finance options offering flexible payments on selected purchases. We also accept voucher from most of the leading Cycle to Work providers including but not limited to Cyclescheme, Halfords Cycle2Work, Green Commute Initiative, Cycle Solutions, MyBenefits and Vivup.
29-31 Shore Street, IV1 1NG, Inverness, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Arrived in Inverness to cycle to Oban and realised my tyres were perished. Highland Bikes very kindly sorted me out with a new set at short notice. Thank you guys, really appreciate your superb help. Great shop as well!
Great range of items in stock at reasonable prices along with great customer service
The transaction was straightforward enough and the item was exactly as required but I had to phone them to check it was available for collection rather than them contacting me as their website says they will do. Would have been 5 stars if they’d done that
Highland bikes what a great place to shop . They just couldn't do enough to help you . Wonderful experience.
They were the only company I could find that had what I needed for my old mountain bike. It arrived the next day once their email came confirming they had just posted it.
Quickly sorted out a minor problem on the day before the Étape with no fuss despite the chaos of 6,000 cyclists in the city.
Great performance from end-to-end. Sales, packing was great, TNT delivery great, bike great, price great
Delivery was faster than I expected, a couple of days and item was with me.
Ordered a spare part for my bike, it was in stock, and arrived in the post the following day, can’t do better than that!
Really helpful and made sure everything was right with the bike before mailing it to me. I was confident that it would be perfect when it arrived - and it is!
Hoping to visit the shop next year when we are in Inverness!!
Thank you all for helping.
Staff who listen , have knowledge and care about getting things right for you and what you want.
Excellent service, delivered fast very happy with purchase thank you to all the team at Highland bikes.
After doing a bit of research I decided to take the plunge and buy a Ridley kanzo. Service from highland bikes was excellent and bike delivered in a couple of days. Can’t fault them.
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