Ordered a bike. It was out of stock. They didn’t inform me it was out of stock until I contacted them 6 days later looking for an update. They then said they would swap it for another colour. They the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Recently purchased two e-bikes (Moustache and Scott) from Highland Bikes and was really impressed with the quality of the bikes and level of customer service we experienced. Great advice and guidance... Voir plus
Whilst cycling from Lands End to John O'Groats we found ourselves stranded with a faulty controller on one of our ebikes. Neither Trek dealer in town were prepared to help. Highland Bikes checked and... Voir plus
Fantastic service. Found product online, confirmed on the phone. Shipped same day. Received within 24 hours despite ordering two days before Christmas. Overall couldn’t be happier. Product its... Voir plus
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Magasin d'accessoires de vélo
- Magasin de réparation de vélos
- Service de location de vélo
À propos de Highland Bikes
Écrit par l'entreprise
At Highland Bikes we’re all about the bike rider. Maybe you’re a seasoned road racer or weather beaten Bikepacker or getting your first bike since you were a kid. Whatever your reason for riding bikes, we’re here for you.
Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.
Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Convenient payment options including PayPal and Klarna are available as well as our our ‘Ride It Away’ Finance options offering flexible payments on selected purchases. We also accept voucher from most of the leading Cycle to Work providers including but not limited to Cyclescheme, Halfords Cycle2Work, Green Commute Initiative, Cycle Solutions, MyBenefits and Vivup.
Coordonnées de contact
29-31 Shore Street, IV1 1NG, Inverness, Royaume-Uni
- 01463234789
- info@highlandbikes.com
- www.highlandbikes.com
4,3
Excellent
206 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Good customer service
Good customer service. Called me up to sort an alternative (at their cost) to an item id ordered which was no longer available. Friendly and helpful, the order arrived promptly too.
18 février 2023
Knowledgeable and friendly staff
17 janvier 2023
Exposure lights availble locally at a competitive price
Exposure lights, great product, availble locally and at a great price at Highland bikes. Just what I needed for the Strathpuffer.
11 janvier 2023
Love my new Whyte bike
14 janvier 2023
Nice easy transaction and delivered as…
Nice easy transaction and delivered as stated on the webpage
8 janvier 2023
Still waiting not yet received item to…
Helpful staff postage took a while but was resolved would use again
7 décembre 2022
Réponse de Highland Bikes
Whilst we appreciate you taking the time to leave us a review, it seems that you are reviewing us based solely on the delayed delivery which as we have subsequently discussed, was due the recent Royal Mail strikes. As we are sure you understand, this is not within our control and whilst we appreciate your frustration with the delay, we can assure you that it is equally frustrating for us as we work hard to offer customers a quick and efficient mail order experience, only to be let down by the delivery company.
The item you ordered, which you received on the day of your review, was in stock as advertised. You chose from one of a large selection of payment options offered on our secure website including PayPal, ApplePay and Klarna, and your item was dispatched within 24 hours of ordering therefore, I would invite you to reflect and amend your 1 star review and take these factors into account.
Reviews are meant to a helpful insight for people considering using the services of a business, and this review is not really helpful to anyone.
Fast hassle free delivery will…
Fast hassle free delivery will definitely shop with you again cheers👍🏻
5 décembre 2022
Fantastic ordered online
Fantastic ordered online, item sent to another branch for collection, brilliant service
1 décembre 2022
A quick efficient service received my…
A quick efficient service received my package within a few days very happy keep up the good work.
5 novembre 2022
Good service, prompt delivery
Staff in shop were helpful. Website easy to use. Delivery very prompt.
27 octobre 2022
Fast delivery
10 octobre 2022
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