Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Voir plus
L'entreprise a répondu
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Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Voir plus
L'entreprise a répondu
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Voir plus
L'entreprise a répondu
Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,5
Moyen
195 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unreliable
Seem to repeatedly fail to actually have in stock the items/colours ordered - if I'd wanted red I wouldn't have ordered blue.. avoid.
19 février 2018
Avis spontané
Excellent service fast delivery
I wanted some Adidas 3 stripe in red and this was the only place I could find them. I have to admit I was a little sceptical about using a website I'd never heard of but I took the chance and I have to say I am extremely happy. Delivered within 7 days and fantastic customer service whom responds quickly to email. Thank you
7 août 2017
Avis spontané
Order arrived within 2 days
My first time shopping with Hockey FActory and I was very pleased. My item was delivered within 2 days on the free delivery option and I got an hour delivery window sent to me from DPD via a text message.
22 juillet 2017
Avis spontané
I had a great experience
I had a great experience. There was one of the 4 items I ordered out of stock, but they explained I could wait or take an upgrade replacement for the same price. So I did. Very happy - it all arrived the next day. Great service.
20 juillet 2017
Avis spontané
Terrible company to shop with
Terrible company to shop with. Placed an order, they then said they didn't have what I ordered. They suggested something else which I accepted and then they shipped the wrong item! Then they asked ME to pay for the return and wouldn't cover the full cost. Do not use this business
4 juillet 2017
Avis spontané
Ideal online shopping experience
My order came through on time with regular updates regarding delivery and the product was exactly as expected.
15 juin 2017
Avis spontané
Don't shop with them
Shocking service. The stock they suggest via their website is available, probably isn't. Their strategy seems to be to get you to spend with them but then they text you the following day to say they don't have it but they try and palm you off with different sizes or colours etc. And the attitude of the employees is a disgrace.
3 avril 2017
Avis spontané
**DO NOT BUY FROM**
The Hockey Factory Shop is just not worth the hassle! Worst customer service ever and delivery took over 2 weeks. Furthermore over priced!
12 décembre 2016
Avis spontané
**Bad Service**
I wouldn't shop at the Hockey Factory Shop ever again - bad customer care, due to staff being rude on the telephone.
Seems like a company looking out for themselves and not worrying about the customer.
16 novembre 2016
Avis spontané
Poor Customer Service
Lack of customer service.
Item took ages to be delivered and after emailing to find about where it was (3 days later) a reply saying they hadn't sent it.
15 novembre 2016
Avis spontané
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