Amani Asmal went above and beyond when I received a damaged hockey backpack. She helped me to analyse the designs of various bags, actually picking them from the shelves rather than just looking at p... Voir plus
L'entreprise a répondu
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Very fast delivery. Ordered chest guard during christmas period. Order was recieved on the 5th Jan due to shop being closed for christmas peiod. Item and was delivered within 5 days. Very swift delive... Voir plus
L'entreprise a répondu
I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return these and get new ones but I was wrong. HFS's re... Voir plus
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Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which h... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,5
Moyen
195 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Best Retailer for Field Hockey Equipment
Excellent prices for all field hockey equipment, and great customer service.
Most recently I ordered a pair of astros in size 11.5 - I was informed almost immediately that there was a stock issue and given two alternative options which resolved this problem within a few hours of the initial order.
24 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Harry,
Thanks for the review, we appreciate you taking the time to write it.
I apologise we didn't have your original shoes in stock at the time you placed your order. On occasion our stock forecasting can be slightly off, particularly on items which have proved even more popular than we anticipated. As always, we do everything we can to advise of the expected delivery date of an out of stock item and also offer the most suitable alternatives as quickly as we can.
We are very pleased to hear we managed to resolve this problem quickly and efficiently and we thank you for your custom!
Joel
Good Service
I was really happy with the service from Hockey Factory Shop, the kit was great and it arrived in good time as advised.
The only reason it was not 5 Stars is that I had to return one hockey stick due to size and the return postage was very high due to the shape of the hockey stick, which I had to pay, I would prefer Hockey Factory Shop leveraged their postage volumes and help customers with returns by at least giving us a cheaper return cost by subsidising that cost or making it free. I appreciate that this cost could make the cost of goods more expensive.
24 octobre 2018
Avis spontané
I found the ordering process unclear
I found the ordering process unclear. I ordered next day delivery but it didn’t come for 3 days. When told it was because I ordered after a specific time, I asked for a refund for the next day postage which I paid. I was told I couldn’t have it. I dislike companies who take customers money for greed. Will not order again on this principle
24 octobre 2018
Avis spontané
Thick sturdy fleece gloves
Thick sturdy fleece children’s gloves..fit for purpose..
Bought for grandchildren to go on a ski slope..but I can see they will also be perfect if we have a really cold winter..and even withstand SNOW!
Also pretty good value for money as they look very well made..
Delivery was also very prompt..
24 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Susan,
Thanks for taking the time to leave your review. It's great to hear you are pleased with the product and with the service you received!
Many thanks,
Joel
Réponse de Hockey Factory Shop
Hi Stephen,
Many thanks for you review - that's great to hear.
Joel
A great service again
A great service again. A great item which my son is very happy with, and very fast delivery despite only opting for standard delivery.
23 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Shelley,
Great to know your son was happy with his order, we hope he has a good season! Thank you for this kind review and your custom.
Elliott
I have used a lot of the leading hockey…
I have used a lot of the leading hockey suppy websites for buying my daughter different hockey equipment, clothing and shoes and I couldn't believe how cheap the hockey factory shop was and the delivery was free, ordered on Sunday shoe's turned up Tuesday morning by DPD gave me a one hour time slot and they delivered, I will now make all my future orders from The Hockey Factory Shop
20 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hello Mark,
Can't tell you how much we appreciate those really kind words and are delighted to know you were so happy with our service. We aim to be the best price wise and service wise and are thrilled to know you thought we succeeded in those goals. Thank you so much for your custom and we look forward to any future custom you give us!
Elliott
Forgot to send an item
Forgot to send an item, emailed them and got a response immediately, sending the item first class free, brill customer service
18 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi,
Thanks a lot for your review. I sincerely apologise that an item was left out of your parcel and thank you for your understanding of this human error. We always strive to solve any problems as quickly as possible and I am pleased we succeeded in doing this for you.
Elliott
Hockey factory shop is a good device, DPD courier not a good sevice
Hockey factory shop is a good device. However DPD who they use for delivery DO NOT offer a good service.
18 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi, Thank you for taking the time to leave your review.
I am very pleased you are happy with the service you have received from us at HFS.
We appreciate that the 3rd party companies that we choose to work with for delivery do ultimately reflect back on us. I can only sincerely apologise on behalf of DPD for any issues that they may have caused with your delivery.
We thank you for your custom!
Elliott
Fab service and quick dispatch
Fab service and quick dispatch. Reasonably priced. Would recommend and use again.
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hello Karen,
Elated to know you were so happy our service and that you would use us again. We look forward to your future custom and really appreciate the very kind words.
Elliott
Réponse de Hockey Factory Shop
Many thanks for your review, Lucinda. That's sound just like the service we aim to offer.
Joel
Great value and speedy delivery
Great value and speedy delivery. Recommended
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hello Adam,
Really appreciate the recommendation and delighted know you were so pleased with our service and your product. Thanks a lot!
Elliott
Brilliant service excellent quality…
Brilliant service excellent quality very happy
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Rebecca,
Thrilled to know you were so happy with your order and can't thank you enough for those lovely words.
Elliott
Fantastic company!!
Fantastic company!!! Thank you for my “the best” hockey stick!! Top class!!!
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hello Anna,
Wonderful to know you're very happy with your stick, we hope it serves you well this season! Thank you for leaving such a kind review, really appreciate it.
Elliott
easy use of website
easy use of website, easy to order although slight problem paying with credit card (due to high amount), very speedy processing and got the goalie kit within a couple day so very very quick! would recommend for goalkeeping kit. Love the leg guard colours.
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Kevin,
Thrilled to hear you were happy with your order and the range of colours we offer! Really appreciate your custom and this very kind review.
Elliott
Great prices
Great prices! Excellent service - quick & efficient. What more can u ask for?!
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hello Jo,
Wow thanks so much for such a glowing review. Glad we could tick all the boxes for you and we are a delighted to know how happy you are with our service!
Elliott
Réponse de Hockey Factory Shop
Hi Henry,
Thanks so much for those kind words and the great review. Glad you enjoyed our range of choice!
Elliott
Easy to use website with swift delivery…
Easy to use website with swift delivery of my hockey stick bag. Would recommend this company to everyone.
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Robson,
Really appreciate you taking the time to leave us such a great review, thank you very much for the recommendation. Hope you enjoy your new bag!
Elliott
So easy to order and great to deal with…
So easy to order and great to deal with . Would definitely use hockey factory shop again!
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Alison,
Thank you very much for this great review, we are delighted you are very happy with our service. We look forward to your custom again in the future.
Elliott
Thank you for your quick response.
17 octobre 2018
Avis spontané
Réponse de Hockey Factory Shop
Hi Paul,
No problem at all and thank you very much for leaving a 5 star review we really appreciate it.
Elliott
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