Homegoods Avis 

Ordered a SMEG fridge online, had a quick response to let us know that teh model number had changed and would this new model be acceptable which it was, the order was placed and the week before delivery we had a date confirmed and the day before we had the 2 hour time slot confirmed, we even had a call when they were 20mins away which was very good.
Definitely would use and order any items needed from yourselves again.

Found the sales people very helpful and would use this company again.

Goods delivered on time. Good customer service. They promised to phone me half an hour before the delivery and they did, so I was ready to welcome them.

Homegoods were selling my Meile vacuum cleaner at the cheapest price I could find online. The next day free delivery service was excellent.

Very good service and delivery, with excellent help to install new Tumble Drier and remove old. Excellent valve for money all-round in these hard economic times.

Purchased Fagor gas hob, company offered free 5 year warranty.

Item we originally picked had been discontinued by the manafcturer. Was contacted the following day and offered the new model for the same price (which was very competitive). The item was then dispatched and delivered the same week. Excellent.

when we purchased the washing machine from them, we have to ring them so many times and they don't ring back for updates. it takes them so long to give us the answers and at the end they will say that it was a wrong item that was delivered to them wherein the 7-10days has already lapsed. if you need something quick this is not the place for you to purchase.

Ordered one day... Here the next!

Great customer service, on time and easy to deal with.

My Whirlpool microwave arrived by return of post!! I ordered it, on line, late on a Monday morning and at teatime on Tuesday I was cooking the evening meal in it!!

How's that for a fast service, and from one end of the country to the other? It arrived, as described, perfectly packaged, all in order.

Just slightly disappointed that there was no recipe book with the microwave. But that would be a complaint to Whirlpool, not your company.

We ordered a dishwasher and were phoned to discuss the next available delivery date. I was very happy with the date suggested and was told I would be phoned with an hours notice. The driver rang top confirm and then rang several times to let us know he was stuck in traffic and to double check details (he had the wrong ending to the postcode so had gone to an address a few streets down). No matter since he was efficient, polite and helpful. When he realised the dishwasher wouldn't fit through the door with the packaging, he unpacked it for us and took the rubbish away. No complaints at all. I wish all deliveries were this straightforward. I wouldn't hesitate to use this company again and will recommend to my friends. Best price too!

Acceptable service even though goods took some time to be delivered. Will use again.

I ordered a kitchen sink from the Homegoods website and paid by credit card. I received an email confirming the sale and stating that I would be contacted to arrange delivery in 4-5 days.

I heard nothing for 10 days so called Homegoods to check on progress. The staff member said that they would check and phone back. They did not. This happened three times.

On my fourth attempt, over two weeks later, a staff member called 'Max' admitted that the item was not available and had actually not been avaliable for several months. This had not prevented the firm from listing the item on its website or from taking my payment. 'Max' also failed to return my call as promised, and was incredibly rude when I called him back!

Only when I managed to speak to a man called Selton, who identified himself as the owner of Homegoods, did I finally get my payment refunded.

An appalling level of service. Avoid this firm.

The whole transaction was straight forward.ordered online on a Sunday and recived phone call on the Tuesday rather than the 4-5 days stated on their web-site.Courier service rang on the Friday as promised to confirm delivery the following Monday.Item was delivered within the time slot given.

The goods arrived as predicted from tracking it online. I would have been even happier if it had not taken so long to dispatch.

Ordered a Leibherr wine fridge which was processed and delivered in a timely fashion as stated on the order. There was one minor hitch, whereby their logistics subcontractor could not deliver at the pre-agreed time so homegoods fixed this by delivering themselves.

Would recommend and use again.

Excellent service, I'll happily use them again.

This transaction was the first with the company. I found the company via the Which magazine. I had no problems with the website and delivery of the ordered goods was on time. I would have no hesitation in using the company again.