It's been nearly three weeks since I ordered my items, and only bits and pieces have arrived. Just for contacts, it was the same items, purchased at the same time, and already paid for. The distributo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Don't be fooled by the look of the website. I've been buying from them since around 2009. Whenever I need something shipped with the utmost care, I go to Horticulture Source because it always arrives... Voir plus
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... Voir plus
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Coordonnées de contact
Etats-Unis
- www.horticulturesource.com
3,8
Bien
114 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
quick and easy to deal with
10 avril 2025
If you cancel before the order is…
If you cancel before the order is touched they will charge you. It is explained under the shipping and returns policy, two completely different subjects. I was also never emailed a sheet confirming the cancelation. Shady business practices would not recommend.
16 avril 2025
Avis spontané
Good customer service. Questionable suppliers.
I would recommend being careful when ordering from this company. I ordered some T5 plant lights that supposedly came from Sunblaster but the packages looked like they had been opened and resealed and the bulbs were not like any other Sunblaster bulbs I have seen. Horticultural Supply gave me a refund for everything except the shipping which I am satisfied with. Also their Customer Service was prompt, polite, and helpful. It seems that their supplier was the problem.
16 avril 2025
Réponse de Horticulture Source
Thank you for your feedback. We’re sorry to hear about the condition of your shipment. Please know that your T5 lamps shipped directly from our vendor, and we’ve already issued a full refund for all the items—no return required.
We appreciate your patience and are continuously working with our vendors to ensure better packaging and reliability. If there’s anything else we can do to help, please don’t hesitate to reach out.
They had the products I wanted at the…
They had the products I wanted at the best price. There was a mixup in shipping notifications, so I took away one star.
25 février 2025
Réponse de Horticulture Source
Thank you for your review! We're glad you found the products you needed at the best price. We appreciate your patience regarding the shipping notifications—our vendor is currently working on resolving the issue. We hope to provide a smoother experience in the future and look forward to serving you again! 😊🌿
Great supplier with fast shipping!
4 février 2025
Réponse de Horticulture Source
Thank you for the fantastic 5-star review! We're thrilled to hear you appreciate our fast shipping and consider us a great supplier. We look forward to serving you again soon!
Réponse de Horticulture Source
Thank you for your feedback. We ship orders to the shipping address provided at the time of purchase, which is why it's important to double-check your shipping details on the confirmation page. We appreciate your review and hope to serve you in the future.
This is a FRAUD and a SCAM!
This is a FRAUD and a SCAM!! STAY AWAY!! I was charged the full price and NEVER RECEIVED MY ORDER!!!!! It has been over 6 weeks and I have contacted them multiple times in January requesting a refund and have never received any resolution or adequate response!! They didn't even respond to tell me when they finally did issue the refund after I threaten legal action, I only saw it when I checked my credit card statement. I do not recommend this company!!
31 décembre 2024
Avis spontané
Réponse de Horticulture Source
We understand your frustration. However, our records indicate that you requested a refund on February 10—and it was processed immediately on the same day. While we're sorry your shipment was delayed due to issues with our vendor, please note that you received a full refund promptly. We received two communications regarding your order, and we always aim to resolve any issues as quickly as possible. If you have further concerns, please feel free to contact us directly.
This company was so great
This company was so great. They had the exact product that I wanted. They changed the delivery address after I placed the order. It came in no time. I was very happy.
4 février 2025
Réponse de Horticulture Source
Thank you for your wonderful 5-star review! We're thrilled to hear that you found the exact product you needed and that we could help with the delivery address change. It’s great to know your order arrived quickly and that you're very happy with your experience. We truly appreciate your support and look forward to serving you again!
Never again
I will never purchase anything from you guys or anything else so I hope other people see this too. You’re a hassle to try to return things. You’re not a good company. Any good company would accept any returns. You’re done with me.
28 janvier 2025
Réponse de Horticulture Source
Thank you for your feedback. We’re sorry to hear you’re unhappy with your purchase. We do accept returns on defective or mis-shipped items; however, please note that your order was a special order item, which is non-returnable if you change your mind. Our return policies are clearly stated at the time of purchase. If you have any questions or concerns, please feel free to contact our customer support team—we’re here to help.
Réponse de Horticulture Source
Thank you for your 5-star review! We're glad to hear it was just what you needed. If you ever need anything else, we’re happy to help. Happy growing! 🌿💨
LIFE IS SHORT, DONT WASTE YOUR TIME!
Ordered a manifold replacement and its been processing for two weeks and still hasnt shipped. You cant call them and talk to a person and the email form doesnt submit. Zero customer service. Could be a scam 100%
Update: They replied below but still zero response to my emails asking to cancel my order. No where on their site can you cancel your order so I had to go through my bank to get my money back. Such a hassle. DONT WASTE YOUR TIME!!
7 février 2025
Avis spontané
Réponse de Horticulture Source
We’re sorry for any confusion regarding your order. The item you purchased was marked as backordered at the time of purchase, which means it takes longer to ship. We also send email updates and are always available to answer questions—just reply to any of our emails. Our contact form is fully functional, but if you had any issues submitting it, we’d be happy to assist via email. Please check your inbox for our updates, and let us know how we can help. NOTE: Be sure to check your spam/promotions folders for our emails. We don't show that you emailed us at all from the address email you provided on the order. You can use the contact us form on the website to contact us anytime!
What a deplorable way to handle…
What a deplorable way to handle customer service. Respond to me 4 years later with a generic excuse. I’m glad I’ve taken my business else where. I’m sure many here follow suit. Edit*** after going back to 2021 email I recall now what happened. First of all these people are liars just to make themselves look like they care or did their due diligence. I never purchased anything in 2019 as they claim. I made a purchase from their site in 2021 for items that were NOT marked as unavailable or back ordered…they allowed me to make the purchase and after they took my money notified me via email that the products I purchased were on back order. I asked for my refund and I got it. I left a negative review because they were quick to take my money but took their sweet time to give it back after I decided not to wait for 3 months for something I can just buy from another site which I did. From the growers house, they don’t put up items they don’t have in stock. What a novel idea. Horticulture Source needs to do a better job with public relations if they want to be successful.
7 février 2025
Avis spontané
Réponse de Horticulture Source
You requested a refund, and we processed it promptly. Our website clearly marks items as "in stock," "out of stock," or "backordered" so customers can make informed decisions. While we understand frustrations with backorders, we do not hold funds unnecessarily and always issue refunds when requested.
Leaving multiple negative reviews after receiving a refund seems unnecessary, but we will continue responding to reviews with accurate information. We appreciate all feedback and strive to improve where possible.
Great service
Product arrived fast and everything was as advertised. Will definitely be shopping with Horticulture
31 janvier 2025
Réponse de Horticulture Source
Thank you for your kind words! We're glad to hear your order arrived quickly and met your expectations. We appreciate your support and look forward to serving you again! 🌱😊
delivered on time.
10 janvier 2025
Réponse de Horticulture Source
Thank you for your 5-star review! ⭐ We're glad to hear your order arrived on time. We appreciate your support and look forward to serving you again! 😊🚛🌱
Scam in the website also horrible customer service..
The gallon of nutrients I purchased arrived with a broken seal an was useless apon arrival an the website has a scam in it stick with growgeneration.
28 janvier 2025
Réponse de Horticulture Source
We’re sorry to hear about your experience, but we want to set the record straight. As soon as you reached out, we immediately contacted the vendor to send you a replacement—no hassle, no delays. We take customer service seriously and always work to resolve any issues quickly and fairly.
As for your claim about a “scam,” we have absolutely no idea what you're referring to. Our website is secure, transparent, and trusted by thousands of happy customers. If you have a real concern, we’re happy to address it directly. Otherwise, making baseless accusations doesn’t help anyone.
We stand by our commitment to quality products and excellent service, and we wish you the best.
Quick delivery
Hello,
I recently purchased 8 LED lights (order #318161) and one of them came with the wrong plug.
Could please ship me a new plug? I can send the wrong one back to you.
27 janvier 2025
Réponse de Horticulture Source
Thank you for your order and for bringing this to our attention! We’re sorry for the mix-up with the plug. We’ve already coordinated with the vendor for a replacement to be sent to you. We appreciate your patience and your 4-star review—hopefully, we can turn it into a 5-star experience! Let us know if there’s anything else we can do for you. 😊🌱
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.