It's been nearly three weeks since I ordered my items, and only bits and pieces have arrived. Just for contacts, it was the same items, purchased at the same time, and already paid for. The distributo... Voir plus
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Don't be fooled by the look of the website. I've been buying from them since around 2009. Whenever I need something shipped with the utmost care, I go to Horticulture Source because it always arrives... Voir plus
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... Voir plus
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Coordonnées de contact
Etats-Unis
- www.horticulturesource.com
3,8
Bien
114 avis
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The quality products that are offered
The quality products that are offered.
- The very reasonable pricing.
- The quick delivery
23 janvier 2025
Réponse de Horticulture Source
Thank you for your fantastic 5-star review! 🌟 We're thrilled to hear that you appreciate our quality products, competitive pricing, and fast delivery. Providing great value and a seamless shopping experience is our top priority. We truly appreciate your support and look forward to serving you again! Happy growing! 🌱😊
Great company, was hesitant at first
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering from them, but now they have a repeat customer. Glad I used them over the competition and saved hundreds of dollars.
14 janvier 2025
Réponse de Horticulture Source
Thank you for sharing your experience with us! We’re so happy to hear that everything arrived safely and on time. It’s wonderful to know that you’re pleased with your order and the savings you’ve received. We truly appreciate your trust in us and look forward to being your go-to supplier in the future. Thanks again for choosing us over the competition!
I ordered 4 light and got humidity dome…
I ordered 4 light and got humidity dome covers instead of the lights I actually ordered. How do I send this back and get the lights I ordered originally?
2 décembre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry for the mix-up with your order and appreciate your patience while we work to resolve it. A prepaid return label was sent to you on November 26 to make the return process easy, and we’ve just resent it in case you didn’t receive it. Once we receive the incorrect items back, we’ll be happy to send out the correct lights right away.
Please let us know if you need any further assistance—we’re here to help!
The trays were so tight together I had…
The trays were so tight together I had to fight them terribly and tear up my hands fight it and kick them apart
11 janvier 2025
Réponse de Horticulture Source
We’re sorry to hear about your experience with the trays and appreciate your feedback. Sometimes, during shipping, trays can become tightly stacked or damaged due to handling, and we truly regret the inconvenience this caused.
We’re here to help! If you can send us a photo showing the issue, we’d be happy to arrange for replacements to be sent out to you. Please don’t hesitate to reach out—we want to make this right.
Excellent customer service and pricing
Excellent customer service and pricing. A very reliable source for many of the supplies I buy regularly. I’m so glad I found your website.
15 janvier 2025
Avis spontané
Réponse de Horticulture Source
Thank you so much for your kind words! We're thrilled to hear that you’ve had a great experience with our customer service and pricing. It’s our goal to be a reliable source for all your regular supplies, and we’re so glad you found us. We look forward to continuing to serve you!
Product I received was with defects
Product I received was with defects, customer service will do nothing about it, terrible place to shop , no more
1 décembre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry to hear about your experience and understand how disappointing it is to receive a damaged product. Our goal is always to provide the best service possible, and we truly regret that this situation has left you dissatisfied.
Unfortunately, without a photo showing the damage, we are unable to process a return or replacement with the vendor who shipped the item. We understand your concern about leaving your fish without a filter and appreciate that you’ve done your best to work with the product as is.
If there’s anything we can still do to help—such as assisting you in obtaining replacement parts or addressing the UV light issue—please don’t hesitate to contact us. Your satisfaction is important to us, and we’d like to find a solution that works for you.
Réponse de Horticulture Source
Thank you for your wonderful feedback! We're so glad the pots were exactly what you were looking for. We hope they work perfectly for your needs and look forward to serving you again soon!
Large inventory and fast shipping.
15 janvier 2025
Réponse de Horticulture Source
Thank you so much for your kind words! We're thrilled to hear you were pleased with our large inventory and fast shipping. We truly value your support and look forward to serving you again in the future!
Poor customer service
Poor customer service. Took several weeks to receive my order both times I’ve used the site. Was charged extra for shipping beyond the price at checkout a week after purchase. Then was told the item I wanted was out of stock and the only replacement cost triple what the original item I purchased cost
12 décembre 2024
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback, Kay. We’re sorry to hear about your experience and want to clarify a few points. Our website clearly indicates if an item is on backorder and may provide an "estimated" shipping rate at checkout. Actual shipping charges may vary slightly based on carrier rates and product availability. If an item becomes unavailable, we do our best to offer suitable alternatives.
We’d appreciate the opportunity to look into your specific situation further. Please contact our customer support directly with your order details so we can address any outstanding issues.
damaged goods, no replacement or refund after 2 months
the aquarium pump I ordered did not work. IT has been two months now and I have still not received a replacement or any refund. Beyond terrible service.
4 septembre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry to hear about your frustration and appreciate the opportunity to clarify. A replacement was delivered on November 11, and the delay was due to our vendor being temporarily out of stock. We understand how inconvenient this was and sincerely apologize for the wait.
If you have any issues with the replacement or need further assistance, please don’t hesitate to reach out. We appreciate your patience and your business.
I wish I could put 0 stars!
I wish I could put 0 stars as the other person has said. I would’ve loved to purchase some Gaia green all purpose fertilizer except I literally can’t even get to the product because the website is so horrible. I mean the website is just downright dogsh!t. Won’t load for sh!t, the pages go on FOREVER, won’t let you get to certain aspects on the website, it’s just all in all bad. And according to the other reviews, when you are able to actually find something and purchase it, half the time it isn’t even what it is supposed to be. Don’t associate yourself with the company whatsoever.
22 octobre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry to hear about your experience with our website. We take feedback seriously and continually work to improve the functionality and user experience of our site. While we understand your frustration, it’s important to note that this review is not based on a completed purchase or firsthand experience with our products or services.
If you encounter any specific issues with navigating the website, we’d appreciate it if you could reach out to our support team directly so we can assist you and address any problems. We’re committed to providing quality service to all our customers and hope you’ll give us another chance in the future.
Overcharging on shipping and still didn't get the right item!!! when it got here
Just like most I would give this company a zero if possible, had a 300 w heater go out needed a new one ASAP fish in a outdoor workshop. Found a 300 w aqua heat titanium heater for 35 bucks which was decent when I hit the pay button I realized it's charging me $30 for shipping phone just one 2 lb heater...with the pumps
included it was over $40 their website is a complete joke I haven't been able to contact customer service to inform me they sent me the (WRONG PRODUCT) after spending almost $60 for $35 heater......I tried their automated reply system and it wanted to charge me another $5 just to check on my order after spending 30 minutes putting in all my information, I have a hemp farm and spent a lot a lot of money in 2019 through 22 and if I don't get this resolved quickly I'm will never use them again... This is a prime example why Amazon has taken over!!! I was really hoping I didn't have to use them again... but I will not be back here
31 janvier 2024
Avis spontané
Réponse de Horticulture Source
We’re disappointed to see this review, especially since we resolved your issue immediately once you reached out. You received the correct item at no extra cost and even got to keep the Mykos you were mistakenly sent.
Regarding shipping, rates are determined by carriers, not us, and are always displayed before checkout. We do not and have never charged anyone to check their order status—this can be done for free on our website at any time, and we’re always just an email away.
We strive to provide excellent customer service, and we resolved your issue as soon as you contacted us. If you have any further concerns, we encourage you to reach out directly—we’re always happy to help.
I would give this company a zero star…
I would give this company a zero star review, but I had to highlight a star to review.
This company is HORRIBLE.
The only way to comunicate with them is email, no customer service on the phone, I can see why now :( . I attempted to purchase this on a sunday.
I attempted to order online two metal 2'x4' grow bed stands. I recieved an email stating my order failed (unknown reason indicating why) I figured I imputed something incorrectly. I tried again and recieved another order failed email. Later that evening I noticed two payments pending for the ammounts of the now 4 items (I used paypal for payments). I called paypal and had a dispute on the charges due to getting failed conformation emails. On the next day (Monday) The company emailed me saying that I should stop the paypal dispute if I wanted to get my refund.
I emailed the company telling them why am I getting charged for two separate identically ammounts. Not according to their system to them they were active orders. I emailed snippets of my email confirmation receipts indicating that they failed and no other emails indicating order fulfillment. Back and forth we went. (Long exchanges about not being able to cancel any of the orders after they were sent to their vender and I should just refuse delivery if they arrive and so forth and so on) Evidently they are able to cancel orders. Finally paypal notified me they have recieved 90% of the refund. I was also emailed saying there is a 10% cancellation fee in their term and conditions, this even applies if you are given twice a failed order confirmation email right after you try and order.
This is why Horticulture Source is a HORRIBLE company and I will NEVER conduct business with.
21 janvier 2024
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. We regret that your experience didn’t meet your expectations. According to our records, two separate orders were placed, and order confirmation emails were sent. When you disputed the payments through PayPal, the refund process was handled through their resolution system—we do not have a 10% cancellation fee. We encourage customers to contact us directly for order cancellations or any concerns, as we are always ready to help. We’re sorry for any confusion and remain committed to providing clear and responsive service.
i want product catalog becuase good…
i want product catalog becuase good supplier i want complete catalog of this supplier please send me complete catalog i want bulk QTY shopping
6 novembre 2023
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback and interest in our products! Our full product catalog is available on our website for you to browse at any time.
Merchant Sent Incorrect Products, Takes No Responsibility
Merchant sent incorrect products. Demanded I pay for return shipping. Refused to refund original shipping charges of $75 and charged a 20% restock fee. Illegal but not worth pursuing legal action. Unethical company. Overpriced. Can get same products for half the price at Home Depot.
27 octobre 2023
Avis spontané
Réponse de Horticulture Source
We take accuracy and customer satisfaction very seriously, so we want to clear up the misinformation in this review. As soon as you informed us of the issue, we provided you with a return label at no cost—you were never asked to pay for return shipping. Additionally, we do not charge a restocking fee on misshipped items, so this claim is completely false.
Regarding pricing, we specialize in professional-grade horticulture supplies that are often not the same as what you'd find at a big-box retailer. Our products are competitively priced and backed by expert support and industry knowledge.
We always strive to resolve any issues fairly and honestly. If you have any further concerns, we encourage you to reach out directly so we can assist you properly.
Flimsy products
Flimsy products. Also the mesh tray is so cheap that it doesn’t hold the weight of the soil so it sinks in the middle. This makes the soil blocks in the middle get the most, if not all the water. When o called they told me I should have made sure the items matched. Yet they have those two as a pair.
Their shipping charges are ridiculous. This was back in 2021 and I wasn’t familiar with other companies, and the ones I knew of were more expensive. I should have know better and invest in the other companies.
This company sucks. Would never buy from them again. This was in 2021 but it wouldn’t let me review with that date.
28 avril 2022
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. We’re sorry that your experience didn’t meet your expectations. We want to clarify that all our trays are sourced from leading manufacturers and include options like quad-thick trays designed for durability. The products you ordered were from two different manufacturers, while all propagation trays and inserts should work together we encourage customers to review product details to ensure they meet their specific needs.
Shipping charges are determined by our carriers based on current rates and are clearly disclosed during checkout. If you have further questions or need assistance with product pairing, please don’t hesitate to contact us directly. We appreciate your input as it helps us continuously improve our products and service.
STAY AWAY! RIP OFFS
Their website allowed a sale to go through even though we later learned that they are not allowed to sell to anyone in CA. When we did not receive a tracking #, I asked them about it and they said they can't send to us in CA. I told them then to cancel and refund full amount. They said they would. Today, they sent me the refund but LESS $6.70 - asked them why, they said cuz we cancelled and it's 5%!! Ridiculous! Horrible Customer Service!
25 avril 2023
Avis spontané
Réponse de Horticulture Source
We sell to California regularly; however, certain items are restricted due to state regulations, and these are clearly marked on our website as "Not for sale in CA."
Your order included a restricted item, which we promptly notified you about and refunded. The small deduction was a standard non-refundable payment processing fee, which is incurred when an order is placed and later canceled.
We’re always happy to assist customers with order questions before checkout—feel free to reach out anytime!
The company is a RIP-OFF
The real stars are minus 5 stars thats how bad they are. When I tell you they are a ripe off they are just that. First their products are made badly, probably from chinese children. Second they charge .98 on shipping for route shipping protection, that right there tells you they are a rip off. They want you to pay 98 cents for shipping protection when they should pay for that. If items get damage or lost it's not up to me to pay for protection, if they want protection then pay for it, don't pass that on to me! NEVER have any company charge for route shipping protection total RIP OFF. And their shipping fees are like double than others companies. So if you see a deal on their site hurry up and click off, you might think your getting a deal but really your buying badly made products with a real hassle to return anything, plus they will charge you a restocking fee, which you find out only after you buy. Last this is when you know your dealing with a con they send you a email telling you you get $100 when you do their survey, LMAO you get forward to a magazine section where you can order up to $100 of magazine like I said TOTAL RIP OFF! RUN DON'T WALK but for sure don't order from these CON'S!
Their right the .98 cent was optional, however if you don’t pay the .98 cents and your package is lost or damage (or maybe never sent?) it’s not their responsibility, they wash their hands, out of their care. A million people 980,000.00 dollars in their hands. NICE!
As far as the other crap, it’s always a way to cover their a$$. If you know what I mean.
1 janvier 2023
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. We'd like to clarify a few points:
• Route shipping protection is completely optional and the $0.98 fee is set by them—it’s clearly disclosed during checkout and you can turn it off.
• Shipping fees are determined by the carriers based on current rates and are fully explained at the time of purchase.
• We do not charge a restocking fee for returns of defective items, and our return policies are available for review before you buy.
• The $100 survey offer was provided by Bizrate, not Horticulture Source.
We pride ourselves on transparent policies and quality products, and we’re always here to answer any questions you may have. Please feel free to reach out directly if you’d like further clarification.
I wish I had search reviews on this…
I wish I had search reviews on this company before I purchased from them. First off, what company worth their salt does not have a customer service phone number to talk with a real person? Call them and it is a recording for each option with the solution to go to their website. Really!!!???
You need help? Hope you aren’t in a hurry, it takes 24-48 hours to get a response. They automatically select the purchase of an app, Route, that advertises tracking and some type of insurance, which does not include a refund of taxes or shipping if the package is lost or stolen. If you miss the check box to decline the app, congratulations you just bought a useless app. I received my order but the App never showed tracking. Didn’t get what I paid for and Horticulture Source refuses to refund. It seems these two companies are meant for each as both have very poor customer service. There is a reason Horticulture Source has 83% ratings of 1. It makes you wonder if the 17% ratings of 5 are legitimate. No 2, 3, or 4’s.
I did get my order after a great deal of worry that I threw almost $300 down the drain.
Bottom line take heed of the 83% and don’t buy from these people.
15 août 2022
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. We’d like to clarify a few points regarding your experience:
• The Route shipping protection was an optional feature that is clearly presented at checkout—you have the opportunity to decline it there. We do not sell any app.
• Our customer support is available via email, and we aim to respond as quickly as possible. In your case, you did receive your order, and we were in communication with you regarding your concerns.
• Shipping fees and any associated insurance charges are clearly disclosed before purchase. Please note that insurance fees for shipped orders are non‐refundable, as stated in our policies.
We appreciate all feedback and continuously strive to improve our service. If you have any further questions or concerns, please contact us directly so we can assist you further.
lesson learned....what a fckn…
lesson learned....what a fckn ripoff...I ordered replacement pods for my seed starter kit. I was impressed with their advertised price. I just got the invoice...these penis heads charged $22 for shipping an item that only cost $13. These could easily fit in a mailer pouch and shouldn't weigh more an a pound...Amazon had the same item for $22 with free shipping...I thought I was getting a good deal and was willing to pay a couple of dollars for shipping....lesson learned...
15 avril 2022
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. We want to clarify that all fees, including shipping, are clearly disclosed at checkout before payment is processed. Our prices are highly competitive—we match and beat market rates—and shipping fees are determined by carrier rates and shipping methods. If you have any further concerns, please reach out to our customer service team. We're here to help and ensure a great experience.
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