It's been nearly three weeks since I ordered my items, and only bits and pieces have arrived. Just for contacts, it was the same items, purchased at the same time, and already paid for. The distributo... Voir plus
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Don't be fooled by the look of the website. I've been buying from them since around 2009. Whenever I need something shipped with the utmost care, I go to Horticulture Source because it always arrives... Voir plus
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... Voir plus
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Coordonnées de contact
Etats-Unis
- www.horticulturesource.com
3,8
Bien
114 avis
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I am done with this company
I am done with this company. They never advise of back orders, poor communciation....no one answers the phone and they never call back. Email replies appear to be automated and do not answer the question.
30 décembre 2021
Avis spontané
Réponse de Horticulture Source
We take customer service seriously, so we were surprised to see this review. After checking our records, we have no record of any orders or communications from you. Our website clearly displays stock status, including backorders, and our team personally responds to emails.
If you have a genuine issue, we’re happy to help! Please reach out to us directly with your order details, and we’ll gladly assist.
WEBSITE IS A SCAM DO NOT TRUST
This is by far the WORST website you can order ANYTHING FROM. This is the 2nd time they completely screwed me on a $1000 order. The delivery guy didn't even call me or have me sign, he just dropped the stuff off on my front porch, missing over HALF THE ITEMS, NO INVOICE or ANYTHING. No way to contact customer service to get my money back. Frieght people say call Horticulture source. I WAS ROBBED by this company, I'm filing a consumer complaint right now siting fraud. AVOID THIS WEBSITE ITS A SCAM
7 juin 2021
Avis spontané
Réponse de Horticulture Source
We take false accusations very seriously and want to clarify the facts. Your order total was $700, not $1,000, and certain items were restricted from being shipped to your state due to legal regulations. As soon as we identified this, we refunded you for the restricted items plus the freight savings.
Your shipment included a packing list, as all our shipments do. Invoices are never included in shipments—they are emailed to you immediately upon placing your order, along with your order confirmation.
Regarding delivery, carriers handle the final drop-off, and while signatures may not always be required, tracking is always available. If you had any concerns, we would have gladly assisted you—our customer service is easily reachable via email, and we respond promptly.
We’ve been in business since 2006 and proudly maintain an A+ rating with the BBB. We operate with full transparency and integrity, and we do not appreciate baseless claims of fraud. If you still have any legitimate concerns, we encourage you to contact us directly so we can assist you properly.
#1 they have no actual people to talk…
#1 they have no actual people to talk to so if your order is messed up or anything you have to email them and wait 24-48 hrs for a response! They say they have things in stock when they don't and is about impossible to cancel your order! this place sucks!
19 avril 2021
Avis spontané
Réponse de Horticulture Source
We processed your cancellation and issued a full refund as requested. Our website clearly displays stock availability, and we always work to fulfill orders as quickly as possible.
While our primary support is via email to ensure accurate tracking and resolution, we always strive to respond promptly. If you ever have any concerns, we’re happy to assist!
outrageously overpriced and slow shipping
this place has gotten ungodly with prices and slow shipping .. it is becoming a waste of money and time ,. look for other outlets for better service and prices... they must all be out sailing on the ocean with there riches now ,,,
14 avril 2021
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. We take great pride in offering some of the lowest prices in the industry along with fast shipping. Our records and customer testimonials consistently show that we work hard to ensure prompt delivery and excellent value. If you experienced any specific delays or pricing issues, please reach out to us directly so we can address your concerns immediately. We’re here to help and continually improve our service.
I purchased 9 Sun System® LEC® Brand…
I purchased 9 Sun System® LEC® Brand 315 Watt Fixtures.
Much cheaper than the competition!
Shipped within days for free.
Just showed up today and I couldn't be happier."
12 juin 2020
Avis spontané
Réponse de Horticulture Source
Thank you for your fantastic review! We're thrilled to hear you’re happy with your Sun System® LEC® Brand 315 Watt Fixtures, and that you enjoyed our competitive pricing and fast, free shipping. We truly appreciate your support and look forward to serving you again. Happy growing!
Terrible experience
Terrible experience. As many said here, all important items are on backorder, I filed a claim for cancellation and refund, but there was no reply or reaction. Instead, all non-essential stuff that I added only because there was some minimal value of the order to be shipped is already here. Shipment expenses are the same as for the order itself. I wonder if they are going to refund the other items or they should be sued. Don't order from them!
4 juin 2020
Avis spontané
Réponse de Horticulture Source
We take customer concerns seriously, but after reviewing our records, we have no record of any orders or refund requests from you. Our website clearly displays stock availability before checkout, and we always refund any backordered items upon request.
If you believe you placed an order with us, please contact our support team with your order details so we can investigate. We’re happy to help—but misleading reviews like this don’t reflect our actual business practices.
Terrible website, borderline criminal.... HORTICULTURE SOURCE!
Terrible website, do not order from them! Every bad business practice followed to a T! Bait and switch, excessive shipping (which you will not be fully refunded) and overall dishonest. All my large items turned into backordered items, however, you will only know after receiving bits and pieces of your order. Was never told of backordered, until I made them aware of shortages. In all 5 items supposedly backordered after complaining of missing items. You will be flooded with purchase orders and shipping confirmations, which help cover wrong doing. The very same day I was told 1 large item was backordered, they lowered the price on website from $98 to $58. All to get website traffic, and hope you purchase more. It's never ending. They will refund, but you won't get all your shipping back. My order started April 3, and I am just finally getting my last 3 items refunded April 22.. I suggest doing research before purchasing from them. There are plenty of people who have been screwed like myself. Better yet, reach out to websites before purchasing. Legit company will get back to you and possibly even call you to let you know they are legit.
23 avril 2020
Avis spontané
Réponse de Horticulture Source
We strive for transparency, which is why our website clearly displays stock status on every product page—whether an item is in stock, out of stock, or on backorder. Your claim that we don’t notify customers of backorders is false, as this information is available before purchase.
We always ship what is available and promptly refund any unavailable items, including tax and shipping savings. However, shipping costs for items that were successfully delivered are not refundable, as they were already paid to the carrier.
Pricing fluctuations happen due to supplier changes and promotions, not as part of any deceptive practice. If you had any concerns, our customer support team is always available via email to assist. We process refunds as quickly as possible, but some situations—such as waiting for supplier confirmations—can extend the timeline.
We take customer satisfaction seriously and are happy to address any valid concerns, but this review misrepresents our policies and procedures.
No good I will not order from this…
No good I will not order from this place again it is probably a fake page because when I ordered my part after my payment processed the part said backorder and I give them multiple messages about this item and I still never received a message or anyting so pretty much they took my $250 I will not refer them to anyone and if I do not get my money back or my part I will make sure everyone I know gives a bad review to this website hopefully I hear something from them now
15 décembre 2019
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. According to our records, your order was processed and shipped the day after it was placed. It appears the email address provided was invalid, which may have prevented you from receiving our order updates. We’d be happy to help resolve any further concerns—please reach out to us with your correct contact details so we can assist you further.
Their website is misleading
Their website is misleading. They list items in such away as to think you are getting a case or large quantity when in fact you are getting one. I ordered some parts from them and it had it listed as a case. They sent one, then claimed I only purchased one, but their email and site identifies it as a case. Please stay away from this company. I got ripped off and it has been difficult to get any money back. I did contact the BBB and unfortunately, the case was closed due to a system failure. I did not receive an email from BBB identifying a new response from the company or I would have responded. Companies like this need to be held accountable and the only way to do that is to stop giving them your money. They will be forced to change how they do business or close.
24 avril 2018
Avis spontané
Réponse de Horticulture Source
Our product listings clearly specify quantities—if an item is sold by the case, it will explicitly state something like "Case of 10." We do not see any orders under your name that match your claim, but the only ones that may be yours were correctly shipped as listed.
We also maintain an A+ rating with the BBB and respond to all inquiries. If you have an order concern, we’re happy to help—just reach out to our support team directly. Misrepresenting the facts doesn’t help anyone.
THE BEST PLACE FOR GARDENING SUPPLIES
THE BEST PLACE FOR GARDENING SUPPLIES THAT IVE FOUND! THEY GOT FREE SHIPPING AND ITEMS I HAVENT BEEN ABLE TO FIND ANYWHERE ELSE! PLUS LOW PRICES! NEVER HAD ANY ISSUES. CUSTOMER FOR LIFE!
17 juin 2014
Avis spontané
Réponse de Horticulture Source
Thank you for your amazing review! We're thrilled to hear you found exactly what you were looking for with free shipping and low prices. Your loyalty means a lot to us, and we look forward to being your go-to supplier for all your gardening needs. Happy gardening!
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