Hulltrains Avis 

Not impressed!
No food or drink available in standard class.
Horribly uncomfortable seats.

Great experience today with Hull Trains, The Train manger Vicky really helped us out. 10/10 customer service .

Went first class to London from hull to celebrate my 65th birthday with my daughter and sisters .and the service from the staff.was first class .even got a bottle of complementary prosecco.which went down a treat ..very pleasant experience ..

The fact that, I do not have to clean my seat or get home with my clothes full stay from seating in train, is bonus for me.
This is my first journey with Hulltrains, and it felt good, to able to seat on train without having to get baby wipes out and clean your seat. If you travel by trains from and to Midlands you what I am talking about.
From now on I will travel them whenever I can. Super friendly staff, clean and affordable. What else can you ask for.
I would recommend their service 100%
Thank you for clean and hygiene train.

Do not use website managed so you can't get a refund tel.no premium rate verification codes don't come through total rip off you want to strike fine give me my money back

Absolute shambles. Had booked a ticket weeks before . Train full to bursting not possible to get on . Told to get another Hull train - which they knew was impossible as same situation on the train 2 hours later ! Will never use them again - shocking

Terrible! Always cancelling and refund service is a joke.

We travelled on 2nd November on the 8:25 service from Hull to London. When we found our seats, I placed my tickets on our table but when I looked round, they'd disappeared! The female train manager was incredibly helpful, calm and reassuring. She got on her hands and knees and looked under the seat, finding one ticket. Eventually my partner found the rest of the tickets down the side of the seat. I must have flicked them off the table! I can't thank and praise the train manager enough. We were so grateful to her. She is a complete asset to Hull trains.

Lovely friendly people who work on the trains and they are getting better!

Travelled to and from London on 10/11 October and what a delight it was! Trains departed and arrived on time. Seats were spacious with plugs and USB points to charge phones etc.
Staff were very pleasant and polite. Both trains were extremely clean.
Would recommend and would use again 👍.

No service in First Class this afternoon from Grantham to London - very poor. Hardly warrants the addition fare!

first class - no longer given

This is my second time writing about Hull Trains. One month on from my previous review and several emails and promised of a refund, I still haven’t received my refund. It really is so frustrating and upsetting and time consuming trying to deal with these people. The admin department must be incompetent and yet again I ask, what is the CEO doing about this? I could say more about how much they get paid etc but I won’t waste my breath. It is shambolic

Travelled to London on 10th August, realised we had problems with our tickets due to our oversight, so mentioned it to the train manager (Amy) before the tickets were due to be checked. She was so helpful and reassuring and resolved the issue. Very pleased with the service to and from London. Trains clean and on time. All staff friendly and helpful.

Travelled from Kings Cross to Retford today on a boiling hot day, I asked the fab staff (Gavin) if the air con went any higher, he said not but went and got iced water. Makes all the difference E (I have Multiple Sclerosis, he did t know this!) and heat is our enemy so Thankyou

I traveled on Hull trains from hull to London kings cross and was very impressed with this service . TheTrain was on time and very clean . The staff was so friendly and helpful.

Issue with train going into London

Asked for refund processed in 24 hours good ending to a difficult journey

Truly Horrific!!

Just got back from London. The entire train stank of urine to a nauseating level. I asked to upgrade my family of 4 to 1st class and was told that they weren’t upgrading due to a lack of food. I said that we weren’t bothered about the food and they still said no (however, there were at least 6 empty seats in 1st class the entire way). There was no food and drink the entire way and it was boiling hot and packed beyond belief.

I spend a lot of time on trains and this has to be the worst, most disgusting train journey I have ever taken. How filthy must the train be to smell that bad of sewerage the entire length of the train? It’s disgraceful that a Company is allowed to charge you a load of money to sit in squalor for over 2hrs. Appalling!!!

Like others no food in standard soggy non heated in first no acceptable vegan or heated veggie on many occasions toilet smell all pervasive seat reservations cancelled due to crowding and literally no one staff or passenger wearing mask ( hallo covid is still fatal despite minimalist approach we don’t have to do we won’t ) with vulnerable partner booked first class from crowded London no access to first class lounge, could have tried to make a deal with LNER, I think expect CEO raking it in, they do the minimal they can get away with as captive clientele for Hull Disgraceful advert for Hull

If you like the smell of urine in First Class and no food in Standard then you will enjoy the experience.
Hull Trains you are supposed to be representing our city in a good light.
You continue to fail.