Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Overall I’m relatively pleased with my payment despite a little lower than originally anticipated probably due to market changes. I had to communicate by email with a reply about 24 hours after being... Voir plus

Noté 1 sur 5 étoiles

Phone valued at £54 - posted as required. Finally received email confirming agreed amount for payment in 24 hours. Payment actually took another 4 days and they do not answer phone calls or emails... Voir plus

Noté 3 sur 5 étoiles

Sent off an immaculate iPhone - It had been fully protected all it's life, not a single mark. Sent fully reset, password free and unlocked network. Revised offer came back claiming scratches. I ha... Voir plus

Noté 2 sur 5 étoiles

Currently been waiting since Saturday for a reply or message back, I bought a phone for £135 and was told I'd have today. After trying to track my parcel it says doesnt exist, says can track through... Voir plus

À propos de l'entreprise

  1. Magasin de téléphonie mobile

Écrit par l'entreprise

I Need A Mobile™ is a UK based, global distributor of second-hand and refurbished mobile phones. We have been supplying thousands of customers with in-house quality tested devices for over 8 years. As well as our popular online retail store, we serve retail shops, virtual retailers, wholesalers and exporters all over Europe, handling millions of pounds worth of stock every year.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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Noté 5 sur 5 étoiles

I am delighted with my new Samsung s9

I am delighted with my new Samsung s9 , looks brand new and was well packaged, first time I've used i need a mobile and I will definitely use them again , it arrived on time as stated, what great value for money!!

Thank you I need a mobile :))
Darren

6 juillet 2021
Noté 2 sur 5 étoiles

Not what I ordered

I ordered an unlocked, very good condition phone. It arrived dirty, when a quick wipe was all it needed. It is also locked to EE which meant I had to pay for it to be unlocked.
Not good this time round when last time it was great.

3 juillet 2021
Noté 1 sur 5 étoiles

WARNING

WARNING - scammers. Offered me a price. Then get my phone and offered me less than a quarter of the original offer. Must be sharks. I will not use them again and won't recommend.

25 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

Price decrease on Sell My Mobile

I initially got an offer of £75 for my phone. Next correspondence said £67. Final price they paid was £50.
No explanation for price decrease.
The phone was in excellent condition, no scratches or signs of wear.

23 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

Paid 125 for a refurbished iPhone 7…

Paid 125 for a refurbished iPhone 7 having read the reviews on here for it to not power up at all!
Followed by a very short customer service comment when I told them the return form wouldn’t load up, with them telling me it’s really easy too do and nobody has ever asked ‘how to do it’ phone going back for a full refund as they tell me after 10 days there is nothing they can do

21 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Easy to use website

Easy to use website, price competitive, instructions for packing and dispatch easy to follow and paid quickly

20 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

NOT GOOD FOR SELLERS

As others have said, I sent my phone with an offer of £93 and they tried to offer £50 due to 'deep scratches and locked to EE' - absolute nonsense, I bought the phone 4 years ago from a catalogue! I have tried to reject the offer but cannot access any details because I need to login. Sent an email to customer services but not hopeful after reading other reviews.

17 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

Avoid this company

It is clear that these guys make an offer then revise it after they have get the phone. I rejected the revised offer and got the phone back. The excuse for the revised offer was "deep scratches", which was a joke as it was in near perfect condition. I sold it elsewhere for 40% more than their revised offer.

16 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Great Service

Efficient, quick and fair. I have sold 2 of my old phones now and been delighted with the service. Money paid straight into my account pronto. Would recommend.

15 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

Offered me £63 for Galaxy S7 in perfect…

Offered me £63 for Galaxy S7 in perfect condition. I sent it together with the original case and unused charger, lead and headphones. I got an e-mail saying they had reassessed it as worth £38???
I was given an option to accept or refuse this. Being a ridiculous offer i decided to reject it. I clicked on the link the same day only to get a message saying that the phone had already been 'processed'. I contacted Customer Services and was told the phone had been sold and £38 sent to my Bank Account.
Daylight robbery ! Be very careful if you are considering using this company.

15 juin 2021
Avis spontané

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