Really helpful, the agent I was speaking to "Danny" was superb, understanding,helpful and not pushy at all. He explained everything very well and was extremely helpful, a great ambassador for this c... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The settlement offer is fair and reasonable. I was able to pay through tge salary sacrifice scheme as part of my company benefits which suits me best.
It’s never ideal having to deal with a company like Intrum, but once things reach that stage you don’t really have a choice in the matter. To be fair, they’ve been consistently professional throughout... Voir plus
L'entreprise a répondu
The adviser was helpful, but spoke very quickly and due to her strong accent, there was a definite language barrier. I wanted a 60 day pause for payments, whilst I'm unemployed, but initially she said... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Coordonnées de contact
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, Royaume-Uni
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
4,2
Bien
301 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Customer advisor was very understanding…
Customer advisor was very understanding and explained everything for me .
12 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Fred. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Straight forward your agent was polite…
Straight forward your agent was polite and completed transaction quickly and explained all i needed to know
11 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Peter. We're delighted to hear that you felt treated with respect and supported throughout your journey with us. Providing understanding and compassionate customer service is at the heart of what we do, so it's great to know that our team was able to support you.
Disgusting company effecting my credit…
Disgusting company effecting my credit rating. Immoral business model effecting everyday people.
1 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to provide the information, which has enabled us to locate your account. We want all our customers to receive the highest standard of service. The feedback you have provided will be shared with the relevant team and, where appropriate, training and coaching will be delivered to help ensure a better customer experience moving forward. Thank you for bringing this to our attention.
After finally paying back an 18 year…
After finally paying back an 18 year debt. I was treated with the upmost respect and given support through out this period.
7 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Alan. We're delighted to hear that you felt treated with respect and supported throughout your journey with us. Providing understanding and compassionate customer service is at the heart of what we do, so it's great to know that our team was able to support you and help you reach this significant milestone.
Adviser very rude
Adviser very rude, lacked understanding, had no compassion for vulnerable people.
4 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to provide the information, which has enabled us to locate your account. We want all our customers to receive the highest standard of service. The feedback you have provided will be shared with the relevant team and, where appropriate, training and coaching will be delivered to help ensure a better customer experience moving forward. Thank you for bringing this to our attention.
10/10
10/10- Customer staff on the phone were always helpful, polite and understanding.
1 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Richard. We're delighted to hear that our colleagues were always helpful, polite and understanding when speaking with you. Delivering a positive and supportive customer experience is at the heart of what we do, so it's great to know that our team consistently met your needs.
Very helpful
Very helpful and answered all my questions. Thank you very much.
4 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Andrew. We're pleased to hear that our colleague was very helpful and took the time to answer all of your questions. Providing clear, supportive service is at the heart of what we do, so it's great to know that your experience was a positive one and that you received the information you needed.
Réponse de Intrum UK
Thank you for taking the time to share your feedback Kathleen. We're pleased to hear that you received very good service and had a positive experience with our team. Delivering excellent customer service is at the heart of what we do, so it's great to know that we were able to meet your needs.
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
The Person I spoke to was very helpful…
The Person I spoke to was very helpful and understanding he help my mental health by not just judging but listening to me and putting me at ease great experience and I was very relaxed at the end of our discussion
2 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Mr Fitzsimmons. We're pleased to hear that our colleague was helpful, understanding and took the time to listen to your concerns without judgement. Providing a supportive and compassionate customer experience is at the heart of what we do, so it's great to know that you felt reassured and more at ease following your conversation.
I'm presuming the last debt company…
I'm presuming the last debt company that were hounding me over a 15 year old debt that I don't even recall has passed it on to you lot now. Stop spamming me with requests to settle, waste of my time and yours.
3 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
From 2023 to Date Intrum have always…
From 2023 to Date Intrum have always understood my concerns, they have continuously worked with me towards my agreed Payment and not against me ever, they have always gone above and beyond to understand my situation, and have always Worked in a Professional Manner. I want to let other People know that if you are struggling and you're Finance Creditors put you over to Intrum, explain from the start your Circumstances and be honest with them on your incoming and outgoing Bills and they will work with you as they did with me. So all you need to do is tell them the Truth and be Honest and they will work with you along the brighter Path.
3 septembre 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Andy. We're pleased to hear that our team has consistently taken the time to understand your circumstances and work with you to maintain an agreed payment arrangement. Providing supportive and professional service is at the heart of what we do, so it's great to know you have felt listened to and supported throughout your journey with us.
Very professional lady dealing with my…
Very professional lady dealing with my plan. She was very understanding about the situation. Thank you so much for all your help.
28 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Dorothy. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Lady I spoke to was
Lady I spoke to was
Very helpful empathetic. Explained procedures thoroughly
28 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Rob. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Very helpful and professional
28 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Sue. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Just happy with how I make payments
28 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Sharon. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Nicki is a great worker
Nicki was so amazing. Listening carefully she was unbelievably quick, efficient and kind. She worked me out an affordable plan where my debt will be cleared in 3 months!!! This is life changing actually, she is perfect at her job so a big thank you to her! Plus INTRUM has generally been a straightforward and lenient company to communicate with.
28 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Nicki. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
They were very polite and friendly
They were very polite and friendly, my debts are cleared now and the process was very straightforward
26 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Kathryn. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Since Intrum took on my account everyexceptional service…
Since Intrum took on my account every member of staff I have dealt with has given me the upmost respect and assistance making it a very stress free experience.
26 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Baz. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The man on the phone was kind and…
The man on the phone was kind and compassionate
25 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, David. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
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