Really helpful, the agent I was speaking to "Danny" was superb, understanding,helpful and not pushy at all. He explained everything very well and was extremely helpful, a great ambassador for this c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unfortunately I had gotten myself into debt and Intrum sent me a letter saying I could pay the remainder of my debt back at a reduced rate. They said I could pay it off in one or I could pay the de... Voir plus
L'entreprise a répondu
It’s never ideal having to deal with a company like Intrum, but once things reach that stage you don’t really have a choice in the matter. To be fair, they’ve been consistently professional throughout... Voir plus
L'entreprise a répondu
The settlement offer is fair and reasonable. I was able to pay through tge salary sacrifice scheme as part of my company benefits which suits me best.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Coordonnées de contact
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, Royaume-Uni
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
4,2
Bien
303 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Since Intrum took on my account everyexceptional service…
Since Intrum took on my account every member of staff I have dealt with has given me the upmost respect and assistance making it a very stress free experience.
26 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Baz. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The man on the phone was kind and…
The man on the phone was kind and compassionate
25 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, David. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The person I was dealing with wanted…
The person I was dealing with wanted too much information about other things and about my finances very noisy and also wanted to know where I was getting it from all I wanted to do is to clear my account. Not impressed with the hole experience and glad it is over!!
25 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Derek. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Experience made easy staff were polite…
Experience made easy staff were polite non judgmental knowledgeable
20 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Ceri. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Didn’t feel comfortable talking to the…
Didn’t feel comfortable talking to the Advisor… felt they were very pushy
17 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Réponse de Intrum UK
Thank you for taking the time to share your feedback Linda. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Réponse de Intrum UK
Thank you for taking the time to share your feedback Ramola. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Friendly and caring staff
The lady I spoke to was very kind and considerate and put me at ease.
17 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Linda. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Understood my problems and helped…
Understood my problems and helped establish breathing space on my account until my financial situation improves. Good customer service very helpful and let me know how to clear account altogether in the future.
17 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Khalid. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Your auto payment service is good and…
Your auto payment service is good and straight to the point.
17 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback. We're delighted to hear that you found our auto payment service straightforward and easy to use. Customer experience is at the heart of what we do, so it's great to know the support provided helped deliver a positive outcome.
Having recently been sent texts trying…
Having recently been sent texts trying to get me to log in to my account, the log i doesn't work, it looks like a phishing scam initially, PLUS, you have my name wrong, so are you sure you have the right person? Way too many scams out there !!
15 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
The Intrum representative was well…
The Intrum representative was well informed, pleasant and professional and I received the information I required with little delay.
14 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Process was quick and easy
Process was quick and easy, person i dealt with was very helpful
11 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Anthony. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
They were honest and help full
13 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback, Sharon. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The Lady
The Lady, I spoke too was very polite and very helpful. No complaints whatsoever, regarding how the conversation went.
The Lady concerned is a credit to your company.
11 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Chris. We're pleased to hear that the person you spoke with was polite, helpful and made the conversation a positive experience. Customer experience is at the heart of what we do, so it’s great to know the support provided met your expectations.
Réponse de Intrum UK
Thank you for taking the time to share your feedback Claire. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
Réponse de Intrum UK
Thank you for taking the time to share your feedback Ian. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
Handler very helpful in considering my…
Handler very helpful in considering my offer
7 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Simon. We’re pleased to hear that your handler was very helpful. Customer experience is at the heart of what we do, so it’s great to know the support provided made a positive difference.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.