Absolutely brilliant. Asked if I was able to pay balance off, didnt want Me to get into difficulty by paying. First rate Customer Sevice.
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Lisez les avis des autres
Really helpful, the agent I was speaking to "Danny" was superb, understanding,helpful and not pushy at all. He explained everything very well and was extremely helpful, a great ambassador for this c... Voir plus
L'entreprise a répondu
The settlement offer is fair and reasonable. I was able to pay through tge salary sacrifice scheme as part of my company benefits which suits me best.
L'entreprise a répondu
I called to accept a settlement offer as this didn’t work online. The call lasted 25 minutes. The call handler was nervous and kept saying ‘I’m just doing this now’.
À propos de l'entreprise
Écrit par l'entreprise
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Coordonnées de contact
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, Royaume-Uni
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
4,2
Bien
304 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Handler very helpful in considering my…
Handler very helpful in considering my offer
7 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Simon. We’re pleased to hear that your handler was very helpful. Customer experience is at the heart of what we do, so it’s great to know the support provided made a positive difference.
Thank You Thank You And Thank You For…
Thank You Thank You And Thank You For Your Understanding And Support Me in My Difficult Situation Really Appreciated
6 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback Ahtasham. We’re pleased to hear that you felt supported and understood during a difficult situation. Customer experience is at the heart of what we do, so it’s great to know the support provided made a positive difference.
I set up the plan on line and then rang
I set up the plan on line and then rang customer support. The lady was very helpful with my call and clarification of the details I had sbmitted on line.
7 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to share your feedback John. We’re pleased to hear that you were able to set up your plan online and that our colleague was helpful in clarifying the details you had submitted. Customer experience is at the heart of what we do, so it’s great to know the support provided helped give you reassurance and a positive outcome.
Réponse de Intrum UK
Thank you for taking the time to share your feedback Rachel. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
Helpful
I have spoken on the fone a few time with them always very helpful and understanding never had any issues so from my experience it can onli be positive
4 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for you review and for taking the time to share your feedback Mr Marshall. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
Arrangements are is and affordable
Arrangements are is and affordable
They keep you updated
They don't harrass you
They help you by offering one off reduced payments to help you clear the bill
Easy to contact
Care about the customer
Polite and friendly
3 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave a review Tonia. We're delighted to hear that we were able to provide a positive experience and deliver the level of service you expected. Your feedback is greatly appreciated and reinforces our commitment to supporting our customers effectively.
The ease of use on the website is…5star
The ease of use on the website is brilliant and the offer to pay off my debit was brilliant.
3 août 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave us a review Bex. We're delighted to hear that you had a positive experience and found our self-service portal easy to use. Making it simple for customers to manage their accounts and access the support they need is a key focus for us, so it's great to know the portal helped deliver that outcome.
Réponse de Intrum UK
Thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
I was put at ease by your staff member
30 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave us a review Pauline. We're delighted to hear that your experience left you feeling at ease and supported throughout.
The phone kept cutting out had a random…
The phone kept cutting out had a random Scottish number ring me with no clue to who they were the woman I spoke to came across really patronising and it just wasn’t great customer service
30 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
My phone calls with interim have always…
My phone calls with interim have always been helpful and very quick, even tho I had to type my reference in many times today, but apart from that very quick and very easy to use. Thank you .
30 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave a review. We're delighted to hear that we were able to provide a positive experience and deliver the level of service you expected.
Réponse de Intrum UK
We're delighted to hear that your adviser provided a positive and personal experience. Building trust, listening to individual circumstances, and helping customers feel at ease are all important to us, so it's great to know this was reflected in your experience. We really appreciate your feedback.
Help with debt
Intrum have been great in helping me with my debt and working through wiping out my debt due to medical issues. Contact staff have been empathetic and supportive.
23 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that your adviser provided the support, understanding, and reassurance you needed. We know that every customer's circumstances are different, so it's great to know you felt listened to and supported throughout your experience. We appreciate your feedback.
The gentleman I spoke to was very…
The gentleman I spoke to was very professional, so helpful and polite, he made the whole situation easy to understand and I was very impressed by his general manner.
29 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that your adviser provided a positive and personal experience and made everything easy to understand. We know how important clear communication is, so it's great to know you felt informed and supported throughout. Building trust, listening to individual circumstances, and helping customers feel at ease are all important to us. We really appreciate your feedback.
Unsatisfactory customer service response
Representative clearly working from home with loud drilling coming from the street so hard to hear. Also although pleasant did not listen to what I was saying and I felt it easier to ring back another time and kept saying I wanted to end the conversation but she persisted and I had to hang up in the end as she just kept going despite my saying I did not want to continue.
28 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to provide the information, which has enabled us to locate your account.
We want all our customers to receive the highest standard of service. The feedback you have provided will be shared with the relevant team and, where appropriate, training and coaching will be delivered to help ensure a better customer experience moving forward.
Thank you for bringing this to our attention.
Explained all clearly.quick and…
Explained all clearly.quick and efficient.
22 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for your feedback Thomas. We're delighted to hear that your adviser provided a timely and efficient experience. We understand how important it is to receive clear and prompt support, so it's great to know your needs were addressed quickly and effectively.
Can’t complain
Intrum are great, always gentle reminders that a payment has been forgotten to be paid never pushy or demanding. I have to admit I prefer when a debt goes to a collection agency like intrum
28 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that the payment reminders provided helpful support and made it easier for you to stay on top of your account. We aim to provide clear and timely communications that help customers manage their arrangements with confidence, so it's great to know this had a positive impact on your experience. We really appreciate your feedback.
Well i settled my dept
Well i settled my dept. And now owe nothing .the gentle man that delt with me was great he .made it so easy for mme so it was great to have settled with you .he was kind and walked me through .it all no problems
24 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that you were able to settle your account and that we could support you throughout the process. We understand how important it is to make things straightforward and manageable, so it's great to know you had a positive experience
Excellent customer service
The customer representative was very polite, friendly and helpful.
24 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave a review. We're delighted to hear that we were able to provide a positive experience and deliver the level of service you expected.
Company has set up a payment plan which…
Company has set up a payment plan which they then cancelled 'by accident' to proceed with a text message asking me to make payments. Eventually sorted now. It's only taken 3 months of back and forth phonecalls!
24 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
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