Absolutely brilliant. Asked if I was able to pay balance off, didnt want Me to get into difficulty by paying. First rate Customer Sevice.
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Lisez les avis des autres
Really helpful, the agent I was speaking to "Danny" was superb, understanding,helpful and not pushy at all. He explained everything very well and was extremely helpful, a great ambassador for this c... Voir plus
L'entreprise a répondu
The settlement offer is fair and reasonable. I was able to pay through tge salary sacrifice scheme as part of my company benefits which suits me best.
L'entreprise a répondu
I called to accept a settlement offer as this didn’t work online. The call lasted 25 minutes. The call handler was nervous and kept saying ‘I’m just doing this now’.
À propos de l'entreprise
Écrit par l'entreprise
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Coordonnées de contact
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, Royaume-Uni
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
4,2
Bien
304 avis
Aucun historique récent de demande d’avis
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A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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They were helpful and did not harras me…
They were helpful and did not harras me and they were understanding , thankyou
20 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave a review. We're delighted to hear that we were able to provide a positive experience and deliver the level of service you expected.
Told them what I wanted and they…
Told them what I wanted and they carried out my request
27 mai 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that we were able to provide a positive experience and help you achieve the outcome you were looking for. Supporting customers to find the right solution for their circumstances is important to us, so it's great to know we were able to assist. We really appreciate your feedback.
Thank you for being patient regarding…
Thank you for being patient regarding my payments
2 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that your adviser showed patience and understanding throughout your experience. Taking the time to listen and ensure customers feel supported is incredibly important to us, so it's great to know this made a positive difference. We really appreciate your feedback.
DEBT FREE AT LAST
It was a change to be able to have a chat and a laugh, The plan I was signing up to was fully explained by the guy who's name I have forgotten of which I apologise.
Yes this discussion was very pleasant and I thank the gentleman for his patience and understanding as I told him possibly too many times when thus plan completes on October 17th this year I will be debt free and will be after over 30 years of debt, overcharged by rip off companies who said they could help. 9 days after this settled I will 87 nice birthday present to myself.
Thank you.
16 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that your adviser provided a personable and supportive experience, taking the time to listen and understand your circumstances. Helping customers feel confident about their options and supporting them towards the outcome they're working towards is incredibly important to us.
Disgusting Company… first I heard from
Disgusting Company… first I heard from
This company was from my son “ dad I keep getting txt on my phone from these people saying you “Steven.” Owe them money and you need to pay .. I called them up they said it was for a credit card a credit card that was taken out in 2002 24 years ago !!!! A same card that I was told in court was un inforcable I was told this in 2010 so 16 years later this company decide to contact me through my son … totally getting everything wrong … disgusting behaviour and grasping at straws telling me I have to pay … your getting nothing from me so leave me alone this is harassment at its finest..
16 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Great experience were very helpful and…
Great experience were very helpful and understaning
15 juillet 2026
Avis spontané
Réponse de Intrum UK
We're delighted to hear that your adviser provided the support, understanding, and reassurance you needed. We know that every customer's circumstances are different, so it's great to know you felt listened to and supported throughout your experience. We truly appreciate your feedback.
It was a surprise that I had nearly…
It was a surprise that I had nearly cleared the debt
15 juillet 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
Georgia made the process so easy.many…
Georgia made the process so easy.many thanks.john
9 juillet 2026
Avis spontané
The customer service assistant was a…
The customer service assistant was a delight to speak to. Also very flexible and structured. Thanks
8 juillet 2026
Avis spontané
It was great the person was very nice…
It was great the person was very nice thank you
8 juillet 2026
Avis spontané
Good
Good, if you let them know , you're honest situation they will help you become debt free, in my situation my health.
8 juillet 2026
Avis spontané
Excellent and professional Service
Excellent and professional Service, with very polite helpful friendly understanding members of staff.
30 juin 2026
Avis spontané
Quick easy smooth process customer…
Quick easy smooth process customer service was good and listened to concerns
30 juin 2026
Avis spontané
The person that assisted was very nice…
The person that assisted was very nice and helpful.
30 juin 2026
Avis spontané
The man i spoke to ( I cannot remember…
The man i spoke to ( I cannot remember his name) was really lovely. Very friendly, very helpful anc understanding,for which I was grateful
26 juin 2026
Avis spontané
Your call handler was excellent
Your call handler was excellent, his name is Rich, friendly & patient, a good listener- & led me through the payment process very well & even gave me extra tips. The man's a credit to Intrum.
27 juin 2026
Avis spontané
Amazing communication
Amazing communication, made making the payment super easy for myself. Very patient also.
26 juin 2026
Avis spontané
Leave me be you had 2 years to contact…
Leave me be you had 2 years to contact me and then you demand money.. thieves.
26 juin 2026
Avis spontané
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