J Sainsbury Avis 

Contacted Saibusry's customer service and their call centre handler show a lack of professionalism, courtesy towards me as customer. They lack proactiveness and patience and even hang up the phone on you.

Local store Portishead, Bristol.
Did a little shopping around 11am on 15th April. Only one till open, no one helping out on the scan and pay and one lady on the self scan area who was busy with a customer. Queues up the isle on the checkout, four bays needing assistance on the scan and pay and further queue of over eight people waiting. Staff still have time to chat about what they did over the weekend. Badly run store and no consideration for customers.

If I could give this no stars I would. I am absolutely disgusted with sainsburys. I have stopped all my online shopping with them. Poor quality products, weight advertised on packing not right. I always get the organic double cream which is meant to be 300ml but is 290 ml. I have never had any problems with waitrose and tesco. You have lost a customer.

Nearly every week they Haven’t got an item and substitute it with something else nine times out of 10. I send this item back but most of the time I never get a refund I have to call Sainsbury’s and get a refund for the item which is a con it’s stealing yet they get away with it because they’re a big company it’s not right. And I do not want an e-voucher just put the money back into my bank account like Tesco’s do and also, why not? Have an app like Tesco’s which tells you you are the next to be delivered And it shows you exactly where the driver is on a map makes life a lot easier

I am extremely disappointed in Sainsburys' decision to boycott GB News. As a loyal customer who frequently shops at their supermarket, I cannot support a company that seeks to silence different viewpoints and opinions. GB News provides a much-needed alternative perspective in the mainstream media landscape, and it is concerning to see a major retailer like Sainsburys cave in to pressure and attempt to silence a legitimate news outlet. Boycotting GB News not only goes against the principles of free speech and diversity of thought, but it also alienates a significant portion of their customer base who value the content and reporting provided by GB News. I urge Sainsburys to reconsider their stance on this issue and uphold the values of inclusivity, tolerance, and respect for differing opinions. As a consumer, I will be taking my business elsewhere until they rectify this situation.

Beckton Sainsbury's poor management has the worst customer care. Do not respond to customer complaints; the only thing they care about is getting customers money. I am not surprised why your delivery drivers have such bad attitudes and behaviours towards the customers; they see their manager. 

If I could give 0 stars, I would. 

I was eating a hoisin duck with no mayo, and as I went to take a bite out of the second half of the wrap I found a long piece of plastic. I thought it was just a spring onion but it was not it was a long piece of plastic, as I went to take a bite I noticed it stuck in between my teeth. This is not acceptable and I even have photo proof to back up my review. Sort this out Sainsbury’s!

So disappointed today with Sainsbury’s click and collect service. Ordered leg of lambs large and got a small one. Had to travel back to the store to get another. Also Icecream was missing although I had been charged. Substitute ginger for garam masala???? Seriously. Not even close. Two phone calls later after hanging on for games to get through to operator. And still no satisfaction other than a paltry voucher that I have to use click and collect for which they charge 50p. Total shambles.

Now my local Sainsbury’s are converting to self checkout I am quite happy to do this ; my only complaint is if the checkout gives me some help it’s too quiet to hear clearly when the shop is busy ; I am 75 ; is there anyway to increase the sound ;

I am 81 years old, use the zapper for my shopping, was subjected to a full shop rescan, felt very uncomfortable with this, in front of everyone. I would not dream of not paying and if things do not scan, I wait until centre isle to do so. The store has many spots where items do not scan. I think Sainsburys need to sort this out instead of degrading elderly customers. I will think twice before returning, v ery disappointed and cross

Shame I couldn’t give a zero. Woman on the self checkout at Sainsbury, Dundee tonight around 6pm. Very dark black hair, CRAP attitude.The most unhelpful rude woman I’ve ever encountered. I don’t expect as a customer to be treated like an idiot. Am sure there are people desperate for a job who would care and be kind,

Usually use my local Sainsbury Convenience store in Hamlet Court Road , Westcliff on sea ,Essex . But as from now will be spending my money elsewhere, Due to this store selling out of date Vegetables, Talking Onions Tomatoes Potatoes Avocado . I did ask why there is no Best before dates on they're produce And the reply I got was its (To save waste !!!)So we pay top dollar for unusable produce ! Have been using this store for many years ,Its just got worse, mainly with the fruit and Veg , But having to bin half of what I buy isn't any good for me ! Mr G Goddard.

Lost my phone in store at Sainsburys Store in Faversham, (Bysing Wood). I panicked a little but the staff were amazing and helped me find it. They all went out of their way to calm me down and help find the phone. Special thanks to Paul who was amazing. Thanks to all the staff. If you could pass on my thanks please

Sainsbury’s Marble Arch
I really love shopping at Sainsbury’s but one place I will not be back is in Marble Arch cuz not a nice people walking in there some of the staff are rude and looking at everyone as a thief and today Jai say she doesn’t trust me or anyone for her plastic bag that cost 30p what upset is they way she say it

Having chosen to scan my own shopping. I was surprised to find that area closed for paying.
I was informed not enough staff. So I save this company employing a person on a till. Then I have to join a long queue to pay on machines that do not take cash which I had). All because of profit. No service at all. I do all the work instead of them, and I have to wait ten minutes to part with my money I also have to pay or bring my own bags for vegetables or fruit, as they are too mean to supply any. Whilst I am about it the vegetables look like they are at the end of the days left overs from a market stall. Will be going elsewhere.

I still can’t log in to place a click and collect orderI have a broken pelvis and need food I can’t get out someone will pick it up for me if only I could get into my account

Served by Tracy at Ripley Sainsbury….always cheerful and happy to help, lovely lady. Thank you. X

"Sainsbury's: High Prices, Questionable Dry Goods Quality"

As a frequent shopper, I've come to know Sainsbury's quite well, and if I had to rate my overall experience, it would reluctantly hover around a 7 out of 10. Unfortunately, this score is more due to a lack of negative incidents rather than the presence of positive ones, as the service rarely ventures beyond mediocrity.

The food selection, while marginally better than what you might find at the average supermarket, fails to impress. It's a stretch to consider it excellent or to classify any item as truly top-tier. While there are occasional bursts of quality, they are the exception rather than the rule, leaving much to be desired for those with a discerning palate.

A particularly sore point is the quality of Sainsbury's dry goods. Even when these items are well within their use-by dates, their quality can be hit-or-miss. This inconsistency is a point of contention, especially when compared to other supermarkets, which seem to uphold a higher standard of quality control for their non-perishable products.

The pricing strategy at Sainsbury's is, bluntly put, disproportionate to the quality of goods on offer. The premium pricing would be justifiable if the products were exceptional, but as it stands, the value proposition is lacking. Other supermarkets have demonstrated that it is possible to offer better or comparable quality items at more reasonable prices, which puts Sainsbury's at a disadvantage in the market.

In summary, Sainsbury's seems to be content with being slightly above average, but for customers paying premium prices, this complacency is a disservice. The store needs a rigorous review of both its pricing strategy and quality control, particularly for its dry goods. Only then can it hope to justify its prices and elevate its service beyond the current plateau of mediocrity.

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12:21 on 26 January 2024 - a lady offered to carry my heavy basket for me- as it was heavy i requested a checkout operator. The operator had just gone but she said she would do it for me. My bill came to £36.68 and the cashier operator was extremely helpful.