J Sainsbury Avis 

Who do Sainsbury think they're kidding when they claim "save up to half price with Nectar"?
The prices without Nectar are scandalously high and are just a way for Sainsbury to claim unreasonable premia if you have forgotten, or do not have, a Nectar card.
As a result we will boycott shopping there and I suggest you all do the same. They are scamming consumers.

Just never gets any better, firstly..give up ever being able to check your nectar app , or use your mobile in the store as it is a complete black hole for comms! No signal, the joke is they even have the self scan thingies so you scan everything as you go round but because there's no signal in the store it cant connect to your app and it takes for ever. But mostly, this shop is so badly stocked. Always runs out of milk and bread, items which show on the nectar app as on offer very often are not in the kelso store. WHY!?. Offers are always understocked anyway, because its in a tourist area it stocks too many tacky nonsense camping food items and forgets that this is one of only 2 supermarkets servicing the entire area within a 20 mile radius if not more! Stop prioritising seasonal tourists and think about the people who need to use it all year round! All the locals would prefer an ALDI or TESCO in its place trust me, but we are stuck with it. The closure of the cafe was bad enough, it sells clothing but doesn't offer a changing room!! No chicken stock, no pickled onion crisps, a zillion cheese and onion, bakery never has enough rolls or baguettes, doesn't sell beer from LOCAL breweries, a zillion ales, not enough craft beer..no they are not the same. There must be 4 freezers dedicated to ice lollies, and only one shelf selling actual tubs of ice cream and nothing more exciting than mint choc chip. Pistachio? Rum n raisin? No chance, far too much vegan nonsense, the choice of range and variety is really poor. Clearly oriented towards campers and holiday makers. Sainsburys, start thinking about people who LIVE in the area! And sort your stocking levels out. Too much junk food, and do the argos staff ever smile!

What the actual ffff is going on with sainsburys.
I received out of date pizza roll undercooked cheese twists and a cheese bread taste the difference all no good and it's my first time on line with sainsburys.
Phoning the customer service team shockingly in another country sold out again by our government as is every British based company again. One lady so rude she ended the call the second supposedly speaking to me but goes off speaking in her language to who ever she was sat next to.
Honestly I'm not shopping on line anymore. The warehouse in Enfield are lazy good for nothings not caring whether you're goods are fresh or not and customer service 1000s of miles away. Disabilities or not I'll get a taxi and start to go in store myself. All other supermarkets are exactly the same. Major disappointment by the elites and government selling out the British taking away our jobs for cheaper wage slaves.

Don't like the security guard in Sainsbury's I go shopping in here 2 or 3 times a week and he still follows me about next time he can hold my hand if he likes I know he s doing his job I been going London colney for last 15 years but feel uncomfortable with him when even the staff know me but I think I rather stick to m and s next door there staff are nice in Sainsbury's just that one security guard with a tash I don't like

I go to the store in Colwick and 9 times out of 10 the trollies have not been collected & there is never enough of the self scan machines. I'm all for good will gestures of doing someone's job for them, but as a disabled customer with reduced mobility, I don't expect to be walking around in the rain to find a trolley.

The vegetarian range is also poor but thankfully there are other chains around for me to shop in.

Had my Groceries delivered this morning from the Lincoln store by Mr Grumpy. I'm surprised at Sainsbury's as their staff are usually good.

We shopped in the store, as it was convenient, but I'm not a regular customer. I had reason to use the facilities, and was disgusted to find them in such a state! The nappy changing area was cordoned off, and the ladies and disabled toilet had a tired sign stating out of order. The only one available was the men's toilet! I did decide to go in, but even that was unusable as the bowl was blocked! Absolutely disgusting! No apology sign, nothing! Totally unnecessary! I shan't be returning to THAT shop!

Terrible shop with terrible attitude. My Wife went to Sainsbury's Chesham today as she does most weekends and was racially abused by one of the women on the checkout today. My wife is ethnically Chinese and the woman on the checkout said "I don't like you". My wife asked why and the woman repeated " I don't like you or your type". My wife was shocked as we've been in Chesham for 4 years and never had anything like this happen before. My wife again asked why and the woman said " you removed you card without my permission" As far as I'm aware you do not need permission to remove your card if the card reader states please remove card. Something needs to done about their attitude.

Love the SMARTSHOP saves so much time.

However pricing policy is poor, had to help aged couple as the per KG etc information is far too small to read and clearly tokenistic as for instance best value dishwasher tabs are deliberately placed at lowest shelves so they'd have to have been on their knees to see them.
In other areas large and small sizes of products have same per item cost if you can do the maths but a red sticker suggests better value.
Very poor!

The oven fresh is pointless, I've never seen a single product on a few shelfs and usually there's only a choice of sausage rolls or pasties, I understand you don't want waste but putting nothing on the shelfs is pointless and a wasted trip for me again

i have received a wrong order so i have called the beckton store and i had been re assured that correct order will be sent with another driver i waited for good 2 hours but i didnt recieve no delivery from the beckton sainsburys store because they lied to me i rang the store again to check if driver is on the way but i was told the driver will be coming any minute if not you can claim the money back through uber eats completly worst customer service and mishandling of my order with no apology

Rude staff who bully older customers into using self service tills when they clearly don't want to taking their rights away of having a manned till.
These people have been shopping there since the 1st day it opened
So how dare they treat the older customers this way
I don't think sainsburys realise these people pay for the staff wages with the stuff in their trolley
It's about time sainsburys stopped being so disrespectful to thier elderly and disabled customers

I am a regular shopper at the east Kilbride store but I keep finding food out of date by a long period. This week it was chocolate brownie mix a YEAR out of date, last week a full shelf of rolls, and a few months ago a full box of Mexican wrap kits and a full case of energy drink almost a year out of date. It seems stock rotation isn't done in this store.

My parents are 89 and 92 years old. They have a delivery from Sainsbury every Friday afternoon, all year and have done so for years. I go onto Sainsburys site and place their order because they are house bound. They cannot shop for themselves. It is my mum's birthday on Friday 15th Dec,and she is 90 years old on that day. I have been trying to get a delivery slot for them for Friday the 15th December as normal. I have been going onto Sainsburys web site and there is nothing. They are vulnerable and they have been loyal customers to Sainsburys for years and years. I have called their help line and your operator refused to help me. I am afraid I got very cross with her because she would not escalate the call. During the pandemic they were classified as vulnerable and they always had a delivery slot. Sainsburys are refusing to help.

If this the way that Sainsburys choose to treat elderly vulnerable people then they should be utterly ashamed of themselves.

I am referencing my visit today (29/10/23) to Sainsbury's Kiln Lane, Epsom. The gents' toilet here is a disgrace on several grounds.
* On entrance to the toilet, you are overwhelmed by the stench of stale urine. My nose is still burning.
* All three of the urinals are out of service, two have been covered for over a week, the third is brimming with stale urine.
* Of two toilet cubicles, only one is in use. (Again, this is over a week out of service) The useable cubicle has toilet rolls just dumped, unhygienically on the floor and on a pipe!
* The washing basin facility is useable but is extremely broken down.

I have pictures to back up this review.

This is NOT the standard I would expect from a major store and would suggest that this could be a very powerful deterrent to people visiting the store since, if Sainsbury's are happy to display this level of care to their customers, how much care goes on behind the scenes with the storage and handling of the food and other items?

I wish there was another supermarket near me because this place is hopeless. When you shop in the morning nothing is set up for the day`s customer`s (the self service machines are slow because the machines have just been turned on and they are always still setting up the tills with customer`s waiting in a que ) and if you shop midday then you are being pushed through the self service with no consideration for the customer so some ass hole can get his beer 2 minuets quicker or the staff let friends and family jump the que. Then when you look at the stock you have multiples of the same thing just different makes like beans / frozen pizza / bread buns / water / beer / ice cream / sweets / crisps / cakes / frozen chip`s and other frozen goods but if they ditched just a little from each of these then a lot more Varity might be possible.

Totally hopeless online ordering, especially if you wish to get a nectar card registered!
You'll spend hours trying to contact them & they're of no help if you do manage it!

Absolutely disgusting depressing store in desperate need of either a refit or better still knock it down and start again. Not sure what has gone wrong with Sainsburys but so far in the last 6 months, we’ve had a rotten chicken, mouldy nectarines, mouldy oranges, mouldy swedes and latterly mouldy tomatoes all well within life so no excuse. Seems like they aren’t storing the produce correctly. In addition the bakery is an absolute joke, almost an afterthought with a tiny counter - bread is tasteless, the Patisserie Valerie section is laughable and nothing at all would entice me to buy any bakery products.
Why was the deli taken out? Apparently didn’t make any profit but now nothing fresh. If you want to know how to do things properly, take a look at Leclerc supermarkets in France (in particular Reims but applies throughout France).
Meanwhile just keep making your massive profits but totally ignore customer service, food quality, choice of produce & store cleanliness.
We’ll shop elsewhere now.

Worthing Littlehampton Road. I'll put it to understaffed and overworked as reason service has gone down over the years. Employees always looking over your shoulder as to say Hurry up! And please stop talking into your headset when assisting customers. Is this Wall Street and they need constant updates on pig future stockprices? Back to Lidls and Aldi's I guess. At least lower prices. 👎👎

We have our weekly grocery order delivered on a weekly basis. The ordering system is very good and easy to use.
Any discrepancies or damage are immediately refunded by the delivery driver.
We had a recent issue where our order wasn't delivered due to a "glitch" in the payment system, as a way of saying sorry, Sainsbury issued us with an on line voucher, which was much appreciated.
By the way, the prices are much cheaper than Morrisons!